Telstra's Approach To Managing Drivers

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Telstra's Approach To Managing Drivers

• Steve Stone Telstra fleet

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Why Manage Drivers?

• To Keep Our Drivers Safe
• To Maintain a Safe Workplace
• To Reduce the Cost of Vehicle Abuse
• To Protect the Public
• To Protect Company Name

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What Needs Managing?

• Inappropriate Behaviour
• Speeding and other fines
• Road Rage
• Complaints
• Fuel card fraud
• Track racing Internet Dyno Racing!
• Inappropriate Use
• Correct vehicle for intended use e.g 2wd vs. 4wd
• Use within guidelines e.g tool of trade
• Overloading vehicles
• Lack of Maintenance

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How Are Drivers Managed

• Stages Of Driver Management
• Policy - (based on employee type) We ensure that
  all staff are fully informed of all relevant
  policies and requirements
• Induction We ensure that prior to using a
  Telstra vehicle that staff have met certain
  information criteria
• Provision or order - We ensure that before a
  vehicle is provided or ordered for a driver that
  they are fully aware of all requirements regards
  that vehicle
• In Service Return We monitor vehicles
  regularly and use this information to manage
  drivers and vehicles
• Ongoing Communication Drivers need to be
  reminded from time to time of conditions to
  reinforce behaviour

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Provide Policy Regulation

• Corporate Policy - High Level
• Overarching company policy
• Applies to staff, managers business units
• Mainly around responsibilities and behaviour
• HS - Targets Auditing
• Incidents driver safety
• e.g. 6 monthly safety checks
• e.g. accident DAF targets
• HR Fleet - Specific agreements and monitoring
• Salary Sacrifice agreement policy
• Operational driver agreement policy
• Pool usage policy (administered by business
  units)
• Maintenance accident policy
• Specific vehicle fittings policies (e.g use of
  barrier)

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Provide Induction

• All staff must complete an online
  driving course which covers
• Policy requirements relating to vehicle use
• Driving Safety safety tips!
• Environment and fleet
• Contact points
• Reminder that all state federal road laws apply
• Pre-employment driver checks We do not have a
  fixed policy on this but support it.

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Manage Vehicle Provision

• Operational drivers sign agreements covering
  major policy items and requirements such as
• terms of use e.g. take home policy
• penalties for non compliance
• correct process procedure e.g care of vehicle
• Salary Sacrifice vehicle order form includes
  agreement to specific policy as condition of
  order
• Includes requirements that apply to anyone
  driving the vehicle, including family members
• Very specific around accidents, vehicle condition
  and approved drivers (and penalties)

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In Service/On Return Monitoring

• Telstra commonly report and act on
• Complaints (Driver Safety Awareness Program)
• Traffic Fines (mailed to us)
• Accidents
• Poor driving history
• Missed servicing
• Vehicle condition 6 monthly
• End of lease inspection UWT issues
• Good data and processes are required to make this
  work well. Drivers take intervention to heart!

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Driver Interventions

• Accidents - 2nd at fault in 12 months and
  subsequent - up to 500 contribution towards
  accident each time
• Fines - Warning letters for speeding and red
  light fines direct to employee. Excessive fines
  reported to manager
• 6 Monthly Safety Check - Employee to Manager -
  placed against vehicle history, issues followed
  up
• Complaints (DSAP) full follow up with manager and
  feedback loop. All complaints MUST be closed.
  Will soon include vehicle environmental
  complaints/issues as well

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Driver Interventions

• Early return fee passed on to employee from lease
  company if unit returned early
• End of lease contribution to excessive UWT if
  damage above limits found (ss)
• DUI accident - employee pays full cost can
  include damage to third party property and
  vehicle
• Specific Training as required can be arranged
  where skill deficiency identified
• Telstra disciplinary processes for specific
  serious issues up to and including termination

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Communication

• Monthly Newsletter - driving safety, alerts and
  policy - All staff
• Substantial web site information all policy
  information available online - All staff
• Training/Induction Course All staff
• Glove box guide Covering the basics of vehicle
  policy and operation All staff
• Online videos supplied by our partners
• Driver safety book (Drive Ability Russell
  White) in Glove box of cars for next 6-12 months

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Conclusion - Driver Management

• Telstra manage our drivers by ensuring that they
  have appropriate tools, information, policy and
  support to ensure that they can manage their
  vehicles to meet Telstra's expectations and to
  meet their needs all through the provisioning
  cycle
• We back this up with monitoring, exception
  reporting and clear guidelines for follow up of
  any driver breaches
• Most drivers want to do the right thing they
  just need the info and support to achieve it.

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Questions?