Voice Over Internet Protocol

1
Voice Over Internet Protocol

• FA 9 IS/Telecom/Datacom
• Gurtej, Bijuan, Kong, Geoff,
• Victoria and Erin

2
Objective

• What is VOIP?
• IP Phone
• Computer-Computer (Skype)
• Analysis
• Evaluation
• Implementation Time
• Costs
• Recommendation

3
Voice Over Internet Protocol

• Replaces analog audio signals sent over telephone
  lines with digital data transmitted over the
  Internet.
• VOIP is a cost-efficient and convenient
  alternative to telephone lines. Basically
  bypasses the telephone company allowing free
  phone calls.
• Big savings on long distance phone calls.

4
IP Phones Vs. Computer to Computer

• IP Phones (Cisco)
• A regular phone that connects to the router by
  an ethernet cable.
• Computer to Computer (Skype)
• Calls made using computer software with a
  microphone, sound card and speakers.

5
IP Phone Features

• Looks just like a normal phone
• RJ-11 phone connectors gt RJ45 Ethernet
  connectors
• Connects directly to router
• Has all hardware and software necessary onboard

6
Skype Feature

• Make free calls to anyone else on Skype, anywhere
  in the world.
• Video call for free across the world.
• Transfer large files instantly.
• Conference call with up to four people for free.
• Chat with up to 100 people in group chats.
• Call ordinary phones with SkypeOut.
• Get a SkypeIn number, so that people using
  ordinary phones can call you.
• Forward your Skype calls to your mobile or
  landline.

7
Evaluation of Critical Issues (Rate 1 5)
8
Implementation Time Schedule
9
Software and Hardware Costs
10
Training Costs
11
Recommendation

• We choose Skype over IP Phones
• In general, less expensive, saving on long
  distance charges, faster implementation time,
  greater online presence

12
Long Distance Charges (From Canada)
Regular Phone Service vs Skype
13
Why Skype is Best for petGRO

• Greater long term potential, no costs associated
  with upgrading
• Videoconferencing is built in to Skype software,
  Cisco IP Phones requires an expensive phone unit
• Free software
• No charge for computer to computer calls
• Better customer service, with links to Skype on
  our website
• Better integration with SAP
• Cheaper long distance rates
• Saving money for petGRO, customers, suppliers and
  business partners

14
Companies using Skype

• Aruba Wireless Networks
• remote staff and traveling salespeople can
  communicate with each other
• button on their home page to allow prospective
  customers to contact the company via Skype
• Ruhrpumpen
• company has put a directory with Skype contacts
  on its intranet
• communicate with co-workers and business partners
  in Asia, Central America and Europe