Information Technology: An Enabler for Knowledge Management

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Information Technology An Enabler for
Knowledge Management
UNESCAP Seminar on Knowledge Management 4
February 2005
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Presentation Outline

• KM
• KM and IT
• Functional Requirements
• ADB IT Applications

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Knowledge Management (KM)

• Knowledge management is fast emerging as a core
  strategy, that organizations worldwide is
  adopting to manage and leverage organizational
  knowledge for sustainable business advantage.
• The purpose of KM is to gather, categorize, store
  and spread all knowledge that is needed to make
  the organization both grow and prosper. It is not
  as much a technology change as it is a cultural
  change, but technology is a primary enabler of KM
  practices.

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Knowledge Management and Information Technology

• While technology can support KM, it is not the
  starting point of a KM program. Make KM decisions
  based on who (people), what (knowledge) and why
  (business objectives). Save the how (technology)
  for last.
• Organizations can attain maturity in KM only
  through healthy coexistence of technology,
  processes and people.

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Key Building Blocks of KM

• Enterprise Information Portal
• Search and Retrieval
• Taxonomy, Classification, Indexing
• Document and Information Management Systems
• Collaborative Application Environment
• Simultaneous Collaboration

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Key KM Portal Basic Functions

• Single sign-on, Profile
• Structure, navigation, and personalization
• Community, share and collaborate
• Work Flow
• Capture, Store and Publish
• Categorize and classify
• Search and Retrieve
• Notification
• Integration with business applications
• Maintenance

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Content Management System

• Systems that support the creation and
  administration of digital information
• Programs for managing the content of web sites
• Allows authors to provide new content in the
  form of articles
• Often include some concept of workflow for target
  users which defines how content is to be routed
  around the system

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Search and Taxonomies

• Unstructured and semi-structured nature of
  content make it difficult to search information
• Taxonomy relates to a list of terms divided into
  groups, categories or clusters, and is usually
  paired with search.
• Taxonomy supports indexing which drives search
• Controlled vocabulary search vs free-text search

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Knowledge Generation
Technology


Communication And Application
Classn, Storage Retrieval
Sharing Enriching
Creation Capture
Dissemination

• Publications
• Policy advice
• Institution
• building support
• Seminars/
• forums
• Websites
• Online services

• Research
• Studies
• Assessments
• Field Exp.
• Dialogue with
• Partners

• Documentation
• Databanks
• -Lessons Learned
• -Best Practices
• -Research Findings

• Teams
• Committees
• Networks

• Targets
• Reporting
• Incentives
• Systems
• Technology
• Skills
• Resources

Organization

Constraints/

Support

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ADBs Knowledge Creation and Capture Program

• Staff Leadership of Knowledge Work
• Knowledge summaries, lessons learned
• Knowledge Partners Program (AIM, AIT..)
• Staff Work Program for Learning

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ADBs Knowledge Sharing and Enriching Program

• Country and Project Teams
• Committees and Networks
• Knowledge Partners Program

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ADBs Knowledge Classification, Storage,
Retrieval Program

• Databanks Region, Country, Sector, Theme
• Portals and search engines online service
• Electronic Document repositories
• Central Knowledge Center

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ADBs Knowledge Dissemination Program

• Formalize Knowledge Dissemination Goals
  Targets
• (CSPs, SCSPs, Regionwide Program)
• CLICK Program
• More effective use of RMs and ROs
• Enhanced Websites