USC Auxiliary Services Emergency Response

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USC Auxiliary ServicesEmergency Response
Business Recovery
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Scale of Business Recovery

• Bookstores 9 locations, 2 websites, 110 FTE
• Hospitality 16 locations, 7 kitchens, 480 FTE
• Hotel 4 floors of students (1 kitchen)
• Housing 53 properties, 7,200 students, 150 FTE
• Transportation 70 vehicles, 90 FTE
• Shared Services/Admin. ACCT, HR, IT 30 FTE

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Response/Recovery/Resources

• Bookstores Admin/Housing space, cash, goods
• Hospitality Food
• Housing Housing, comfort services, gear
• Hotel Housing, comfort services
• Transportation Vehicles, fuel, barricades, gear
• Shared Services/Admin. ACCT, HR, IT

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Preparation

• Personal Preparedness
• Secure Offices
• Report to Work
• Plans
• Training and Communication

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Response 1st hour

• Duck, cover hold
• BERT teams evacuate buildings
• CERT teams report to medical
• ICs begin DOC setup

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DOC response

• People Locate staff and report to HR
• Assets Assess condition and inventory
• Response Report into EOC and respond to
  requests / situations

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Health Center
Hospitality
Transportation
Housing
Bookstore
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Housing DOC Response

• Locate staff students
• Coordinate with Student Affairs
• Inspect buildings with FMS
• Obtain bedding/clothing/supplies for students
• Locate interim housing

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Transportation DOC Response

• Locate staff / Bring Trams Cruisers in
• Assess vehicle and fuel inventory
• Retrieve emergency trailers
• Retrieve MREs
• Transport HSC, Hotel, North Campus students /
  staff as needed

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Hospitality DOC Response

• Locate people
• Locate food prep gear
• Food / supplies inventory prioritization
• Retrieve MREs and purified water
• Set up and secure food prep areas
• Serve food / Contact MOU providers

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Bookstore DOC Response

• Locate people
• Secure / audit cash
• Inventory usable goods
• Assess condition of warehouse, transportation,
  off-site stores
• Assist other units

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Accounting DOC Response

• Locate people
• Begin manual asset tracking
• Food, fuel, merchandise disbursement
• Assess initial loss of inventory value
• Connect to AIS / Purchasing / Vendors
• Work with IT / HR to get back on line

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HR/Paroll DOC Response

• Locate all AS staff, track injuries insurance
• Manually track payroll hours, OT, etc.
• Track information required by FEMA
• Coordinate Aux info hub
• Recruit and deploy support labor
• Coordinate grief/stress counseling

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IT DOC Response

• Locate people
• Assess gear laptops, small generators, etc.
• Bring Shared Service on line locally
• Check off-site back-up vendors
• Re-connect to USC
• Bring Op Units up one-by-one

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Business Recovery General

• Move in facilities as they open
• Water, power, gas
• Bring paper system tracking back on line
• Catch up on data entry reconnect to university
• Resume full operations as conditions allow
• Assess and report damage and financial impact

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Business Recovery the Ability to

• Bookstore Purchase, sell at POS, receive,
  deliver
• Hospitality Open kitchens and dining areas
• Hotel Open facility for full operations
• Housing Move students back in with full service
• Transportation Resume full Tram and Cruiser
  service
• Accounting Report inventory loss / Re-write
  budget
• HR
• IT

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Thank you!