Building Rapport with Students: Basic helpingcounseling skills are essential

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Building Rapport with Students Basic
helping/counseling skills are essential

• Rosa A. Fusté, B.H.S.
• Broward Community College
• José F. Rodríguez, M.S.Ed.
• Florida International University

NACADA Natl Conf 902
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Overview

• Advising v. Counseling
• Building Counseling Skills
• Active Listening
• Reflection of Meaning/Feeling
• Supportive Confrontation
• Stages of Interview
• Practicing the Skills

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Advising vs. Counseling
Weeks, A. M. (2004). Journal of College
Admission, no 182, p. 20-26
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Basic Counseling Skills

• Active Listening
• Paraphrasing
• Sentence Stems
• Key Words
• Check-Out Statements
• Nonverbal Attentiveness
• Encouraging Behaviors
• SOLER

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Basic Counseling Skills

• Squarely face the student
• Open posture
• Lean forward slightly
• Eye contact
• Relaxed manner

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Basic Counseling Skills

• Reflection of Meaning/Feeling
• Tapping into meaning
• What was the lesson in that experience?
• What sense do you make of it?
• What have you always wanted to do? Why?
• Open-Ended Questions
• How can I be of help?
• Would you please tell me more about ___?
• What do you want to do next?
• What do you think you will loose if you give
  up___?

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Basic Counseling Skills

• Supportive Confrontation
• Challenging
• Identify
• Point-out
• Evaluate
• Reframing
• Different view of events
• Requirements as opportunities
• The yin and yang of advising
• Listen to the Chinese Fortune Cookie

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Stages of an Interview
Initiation
Gathering Information
Terminating
Building Rapport
Goal Discussion
Alternatives
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Practicing the Skills

• Bonnie, a senior in engineering, comes into your
  office for summer advising. After a couple
  minutes she starts to cry uncontrollablywhat do
  you do?
• Pedro, a freshman, and his mother come into your
  office for advising. He is interested in a
  business major. She wants him to study medicine.
  They begin to argue in front of youwhat do you
  do?
• Sam, a sophomore exploratory student, started as
  pre-med, failed organic chemistry took a psych
  course, didnt like it took a soc course, sort
  of liked it wants to double major, but not sure
  in what area.

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Review

• Advising v. Counseling
• Building Counseling Skills
• Active Listening
• Reflection of Meaning/Feeling
• Supportive Confrontation
• Stages of Interview
• Practicing the Skills

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Thanks for attending!
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References

• Hill, C. E. OBrien, K.M. (1999). Helping
  skills Facilitating exploration, insight, and
  action. Washington, D.C. American Psychological
  Association.
• Ivey, A.E., Ivey, M.B. (2003). Intentional
  interviewing and counseling Facilitating client
  development in a multicultural society (5th Ed).
  Pacific Grove, CA Brooks/Cole.
• Mottarella, K.E. Fritzsche, B.A. Cerabino,
  K.C. (2004). What do students want in advising?
  A policy capturing study. NACADA Journal, 24,
  12, 48-61.
• Nutt, C. L. (2000). One-to-one Advising. In V.
  Gordon W. Habley (Eds.), Academic Advising A
  Comprehensive Handbook (pp. 220-226). San
  Francisco Jossey-Bass.
• Various Authors (2001). Excerpts from the
  Journals writing competition how is academic
  advising different from teaching, personal
  counseling, and career counseling? The Mentor
  an Academic Advising Journal. Retrieved
  February 8, 2007, from http//www.psu.edu/dus/men
  tor/020816va.htm
• Weeks, A.M. (2004). Advising v. Counseling the
  Blackberry River approach. Journal of College
  Admission, 182, 20-26.