Knowledge Network Analysis

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Knowledge Network Analysis
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Knowledge Transfer Challenges
Learning, Sharing, Trusting, Privacy, Formality
INFO/INDUSTRIAL AGE GAP A BRIDGE TOO FAR?
Purge Old Think Retain Wisdom
A L I E N
?
THUMB TRIBE
BIG RED BLOB
MILLENNIALS GEN X
BABY BOOMERS SILENT
Viet Nam Oversight
Civil Unrest Litigation
Almighty A Evil Empire
9/11 Y2K
GWOT Web 2.0
Peace Div ROW
REF PTS
Population Expected in 2011
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Its About the People
Demands Personal Transformation
?
Link IM Forum Email Blog Wiki
Class Phone Meeting Memo Log QC
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Knowledge Transfer Objectives
1. Prioritize Transfer Needs
2. Map Knowledge Assets
3. Capture To Access
WikiInfo
4. Enculturate
Networking Mentors
se.NSA.tion
5. Balance Asset Investments
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A Special Blend
Implicit Approach, Explicit Results
SOCIAL ACTION RESEARCH
SOCIAL NETWORK ANALYSIS
KNOWLEDGE NETWORK ANALYSIS
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Knowledge Network Analysis
Self-aware, Net-centric, Systems Dynamics
Approach

• Decision Aid with Metrics
• Knowledge Gain/Loss Assessment
• Work Performance Networks
• Transfer Needs Priority
• Best Sharers Successors
• Mentor Match-Making Capture Method
• Side Benefits
• Easy, Quick, Cheap
• Employees Feel Valued

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DIR Requested Pilot

• Purpose
• Demo Utility of SNA for Internal NSA
• Tacit Implicit Knowledge Transfer
• Resources
• Interview Time
• UCINet/NetDraw License
• Initial Steps
• Sought Key Knowledge Set Need
• Leaders Could Not Name It, But Could
• Name Go-to People

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Data Flow Manager
TRAFFIC FAIRY!
DATA
ANALYST DESK
What How Does Traffic Fairy Know?
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KNA Pilot Process (SNA SAR)

• Gathered Snowball-sample, Inter-subjective Data
• Who Do You Go To For Work Knowledge?
• Verified Notes In Writing
• Captured Bi-Modal Data In EXCEL
• People with Attributes Expertise Nodes
• P to P P to E Links
• Used UCINet/NetDraw For Analysis Display
• Quantified Attributes, Characteristics
• Mapped Performance Network
• Validated Results With Interviewees
• Sought Accepted Display Interpretations
• Collaboratively Got Insights, Recommendations

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Network of DFMs From Interviewees
Interviewed Not Interviewed
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Ricks Ego Net re DFM Knowledge
Interviewed Not Interviewed
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Edies Ego Net re DFM Knowledge
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Many Work Roles in DFM Network
Jacki
Rick
Marylou Feigl
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Many Orgs in DFM Knowledge Net



Unk Contractor
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Go To People, Sized By In-Degree
Interviewed Not Interviewed
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Knowledge Sought
People Expertise
RAMPART
SANDDOLLAR
CAROUSEL-CARILLON
UCA
MINUTEMAN
WORLDPULSE
SLATEWRITER
Subshell
OCTAVE
CMM
NUCLEON
THORIA
COALESCE/ROSECROSS
DRT Boxes
OPENVIEW
Unknown
GPS
Y2K
RAPPEL
Common Site Architecture
Collection
Managing DFMs
Old Days incl BLACKWATCH-STRUMM
Signals Conversion/Analysis
DDI Routing
CONVEYANCE
PORT COLLIS
HARBORVIEW
HYBRID-SEMESTER
WATERWAY
BOURNESEASHELL
FASCIA/MAINWAY
HF ALE
Math
TOPVIEW
FAIRVIEW
Raw Signals
WATERBOY
CSRC or non-CES
A5 Model of DFM
Chronolog
Hanging Tapes
Training-Mentoring
CES
HBC Phones
TOWNCRIER
Voice
WATERFRONT
Monitoring Activity - Watch
FAX
F6/SCS
VOICESAIL
REMEDY
SOPs - Checklists
WHIRLPOOL
Medina RSOC
CAPRI
DRILLMASTER Testing
YELLOWSTONE
FORNSAT
Initial Flows
Monitoring Activity Watch Digger
C2C
Software-Computer Science
2nd/3rd Party
MAILORDER
Analysis
Gordon Needs
CryptAnalysis
WHOLLY EXULT
Special Source
Text
SCISSORS
Audio
GALLAVANT
Tele Cipher
PINWALE
Minimization
SITE C - Mission Assurance
DNI
DICTIONARY
GSM
TINSEL
ETCHING NEEDLE
G Group Model (Keywords)
SMS
DF versus threads
Z AP
CADENCE
Nice Interpersonal Skills
BIXLER
BLACK..
FISHWAY
Futures Team
SHIPMASTER
Filtering Selection
SPLITGLASS
Group Cipher
FOURSCORE
COURIERSHELL
FRUITCAKE
Compliance-USSID 18
UNIX
FOLKLORE
Super Computer
Linguist
WEALTHY CLUSTER
SQL
Supporter of DFM
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DFM Knowledge Content Defined
60
53
50
40
119 Unique Topics Mentioned
30
19
18
20
15
7
10
4
3
0
site
data
skill
trait
project
method
experience
Subjectively Grouped
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Shared Knowledge Sets
People Expertise
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Retirement Eligibility (Risk of Loss)
Unknown Not eligible Early retirement MRA
10 Regular Retirement
Marylou
Andre
Diane
Rickey
Edie
Jack
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Results

• Mapped High-Performance Cross-Org Net
• Key Knowledge Set Defined
• 119 Expertise Areas, Majority NSA Specific
• Confirmed Denied TDs Perspective
• Others Key Too, 1 Gone Still Sharing, 1 Tactical
• Recreated Work Role Career Dev Training
• New Cryptologic Acquisition Field Expanded
• Basic, Journeyman, Master Levels
• Found, Mitigated Knowledge Loss Risk
• Rehired Lost Key Player, Retained Knowledge
• Successor Named, Self-Formed Mentor Pair
• Improved Cross-Org Mgmt Collaboration

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Pilot Conclusion

• KNA is POWERFUL!
• Defines Key Knowledge Content
• Discovers Best at Transferring It
• Confirms And Denies Bias
• Identifies Specific Loss Risks
• Informs Risk Mitigation
• Suggests Potential Succession

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Next Steps

• Teach diy KNA Or Provide KNA Service
• Start With Work Performance, Go-tos
• Use SAR To Gather Data, Interpret Results
• Use SNA To Measure, Visualize Network
• Enable Web 2.0 Use
• Overarching (Remedial) Education Strategy
• Proselytize, Gain Converts Thru Good Works

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To See More, Stand on Shoulders

• Read
• HIDDEN POWER OF SOCIAL NETWORKS, DEEP SMARTS,
  SPRINGBOARD, WORKING KNOWLEDGE, WORLD IS FLAT,
  MEDICI EFFECT, BLINK, MILLENNIALS RISING
• Online, Related Works
• Relate
• Combine SNA and Social Action Research
• Join UVA/SNA Roundtable or UK/LINK and SOL
• Google Knowledge, Discover Blogospheres
• Write Wiki Articles, Blog, Rate Others
• Be Bold Comment, Wikify, Garden, Link Others
• Remember
• I can haz blog so can u