MSFC PROPULSION SYSTEMS DEPARTMENT

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MSFC PROPULSION SYSTEMS DEPARTMENT
Knowledge Management Pilot Project
Collaborate. . . Communicate. . .
Innovate. . . Motivate
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MSFC PROPULSION SYSTEMS DEPARTMENT Knowledge
Management Pilot Project

• Agenda
• Project Overview Approach
• Findings to Date
• Strategic Plan (Phase 1)
• Next Steps (Phases 2 4)
• Conceptual / Notional Vision
• User Interface
• System Architecture

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MSFC PSD KM Strategic Plan Overview/Approach

• KM Needed to Support Knowledge Capture/Preservatio
  n and an Information Sharing Culture
• If MSFC is to remain world-class in rocket
  propulsion systems design and development,
  substantial improvement in access to current and
  historical design, development and operational
  information must be made.
• NASA has not demonstrated the characteristics of
  a learning organization after investigators
  observed mistakes being repeated
• Principle MSFC PSD KM initiative objectives
• Develop a KM Pilot project, within the context of
  a 3-5 year KM strategy
• Introduce and evaluate the use of KM within PSD
• MSFC Knowledge Management Evaluation Proposal ,
  BASIS for PSD KM Initiative Funding
  CAIB report

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MSFC PSD KM Strategic Plan
PSD KM-Related Drivers

• Challenges accessing NASA Internal and External
  sources of data
• Recognition and capture of Tacit Knowledge
• Inefficient data search, access and retrieval
  capabilities
• No single sign-on capability
• Loss of knowledge through a retiring workforce
• Repeated mistakes, failure to leverage Lessons
  Learned

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MSFC PSD KM PILOT
Project Purpose

• Develop a Knowledge Management Strategic Plan for
  MSFC PSD. Define and Prioritize KM Requirements,
  tailored to PSDs goals and objectives
• Provide KM processes and tools for the SSME
  Design Engineering Analysis and associated
  Anomaly Investigation Workflow
• Provide a vendor neutral perspective to evaluate
  current operational processes, recommend and
  implement KM solutions

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MSFC PSD KM PILOT
Project Purpose (Cont)

• Provide Synergy With Other NASA, MSFC and
  Industry Partners KM Initiatives
• Establish Effective and Easy Access To Propulsion
  Systems And Component Knowledge Data
• Broad Access Aligned with the NASA Taxonomy
  classification scheme
• Keyword Indexing Across All PSD Data Sources and
  Repositories
• Advanced Searching and Results Targeted to User
  Interests and Disciplines

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MSFC PSD KM PILOT
Project Purpose (Cont)

• Provide Pilot Project Feedback to PSD
• Productivity Improvement Recommendations and
  achievements
• Cultural Change Recommendations Based on PSD
  Survey and performance metrics
• Suitable Success Metrics Based On PSDs Goals,
  Solution Requirements, User Constituencies, and
  Cultural Factors

A Priority of the Pilot Project Is Information
Acquisition and Organization. Specifically,
Improved Access To Legacy Propulsion Knowledge
and Information.
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MSFC PSD KM PILOT
Strategic Plan Project Activities
Next Steps
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Findings To Date
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MSFC PSD KM Strategic Plan
Data Gathering

• Two day Group Work-Session for PSD KM Strategic
  Planning
• Conducted structured Interviews
• Surveyed Personnel
• Reviewed NASA/MSFC/PSD Documents
• Performed Independent Research

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MSFC PSD KM PROJECTStrategic Planning Process

• Stakeholder Developed Vision Statement
• The PSD Knowledge Management (KM) System Provides
  Complete And Immediate Access To NASAs And The
  Aerospace Industrys Collective Intellect In
  Accomplishing NASAs Mission.
• Stakeholder Developed Purpose
• The PSD Knowledge Management (KM) System Serves
  As A Single Source To Disseminate And Infuse
  Intellectual Assets Into PSD Strategies,
  Processes, Methods And Operations. It Enables
  Cutting Edge, World-class Propulsion System
  Design And Development Capability.

Project Vision and Purpose
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MSFC PSD KM Strategic Plan
PSD KM Objectives Defined by the Team

• Access to External Servers, DBs, etc.
• Intelligent Search Capabilities
• Enterprise System Architecture Design
• Access-Links to Internal Servers, DBs, etc.
• Program Level Interaction
• Leverage Existing Data-Server Ownership
• User-Derived Interface Presentation Layer
• PSD KM Process Definition

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MSFC PSD KM Strategic Plan
Composite Activity Model
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Design Engineering Analysis ProcessFailure /
Anomaly Process
MSFC PSD KM Strategic Plan
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MSFC PSD KM Data Resources
NASA External
NASA Collaboration Environment
NASA Engineering Network
NASA Internal
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Alignment of Top 10 Day-to-DayNeeds with
Strategic Objectives
PSD KM Strategic Objectives
Top 10 Day-to-Day Needs
1. Access-Links to External Servers, Databases,
and Repositories (the Prime Objective)
1. Access to All External Servers, Databases, and
Repositories (SSME Tech, NEXPRISE, etc.)
2. Single Sign-On (SSO) for All Resources
2. Intelligent Search Capabilities
3. Ability to Search Adobe, Image Files, Hardcopy
Old Reports
3. Enterprise System Architecture and Design
4. Capture of Tacit Knowledge from All Personnel
During All Project Lifecycles
4. Access-Links to Internal Servers,
Databases,and Repositories
5. A Collaborative Engineering Community of
Practice Organized by Discipline
5. Program-Level Interaction
6. Intelligent Search and Index Tool
(Multi-Tiered Search, Advanced/Boolean)
6. Leverage Data-Server Ownerships
7. A Customizable User Interface Tool for Desktop
for Each User
8. Utilization of the NASA Taxonomy to Structure
Project Documentation
7. User-Derived Interface Presentation Layer
9. Access to All Internal Servers, Databases, and
Repositories (Stennis RAMS, etc.)
8. PSD KM Process Definition
10. Pedigree Assurance for All Project
Documentation
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MSFC PSD KM PROJECT Cultural Change

• Cultural Change Infusion
• PSD Organizational Culture Survey
• General Information
• Organizational Alignment
• Operational Processes
• Performance Measurement
• Evaluation Feedback
• Accountability Empowerment
• Working Together
• Skills Competencies
• Recognition Rewards
• Change Management
• Staff Retention
• Workforce Development

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Survey Results
MSFC PSD KM Strategic Plan
PSD is perceived by survey respondents as being
ready to accept cultural change.
Areas in RED require immediate attention if PSD
is to be fully successful with its KM initiative.
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Strategic Plan Analysis
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MSFC PSD KM Strategic Plan
KM Strategic Plan Key Priorities

• Improve Safety, reliability and quality
  achievement include recognition and rewards.
• Reduce risk and impact of knowledge attrition
  associated with an ageing workforce.
• Improve output time by reducing fix, re-test
  cycles due to failures/anomalies.
• Align operations and share data resources more
  effectively internally, with industry and with
  other NASA Centers to leverage knowledge
  resources across the Agency.

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MSFC PSD KM Strategic Plan
Strategic Plan Key Priorities (Cont)

• Align the PSD KM system with other initiatives
  (such as the CLV Integrated System Health
  Monitoring ISHM)
• Apply cutting edge technologies and innovation to
  PSD knowledge assets.
• Increase stakeholders awareness of KM technical
  innovations and benefits

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MSFC PSD KM Strategic Plan
N10
N5
O8
N4
O3
N8
Strategic, Operational, Technology
O1
O2
O4
O5
Operational Technology
Strategic Technology
O6
O7
N1
N2
N6
N7
N9
N3
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MSFC PSD KM Strategic Plan
Strategic Plan Steps

• Establish PSD KM system Target Vision (completed)
• Define PSD KM System Purpose (completed)
• Develop PSD KM System Objectives (completed)
• Prioritize PSD KM System Objectives (completed)
• Align PSD KM mission/objectives with NASA/MSFC KM
  missions and objectives
• Charter and form a PSD KM Management Team
• Leverage NASA existing and future KM resources.
• Establish Key Performance Indicators (KPIs)
• Develop Stakeholder Management Strategy and Plan
• Determine what knowledge content is to be
  captured and managed (both explicit and tacit)
• Identify potential Communities of Practice (CoP)
• Results-Based, Deployment of KM System
  Functionality

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MSFC PSD KM Strategic Plan
Operational Plan Steps

• Identify and prioritize PSD mission-oriented
  processes to be supported by Knowledge Management
• Identify and prioritize PSD support processes to
  be supported by Knowledge Management
• Identify and prioritize PSD strategic management
  processes to be supported by Knowledge Management
• Capture and model As Is process activities and
  details
• Identify areas of process waste (queue time,
  rework, etc.)
• Process Improvement Design alternative To Be
  processes
• Define process metrics for all processes
• Perform rough-order-of magnitude cost-benefit
  analysis for implementation of To Be processes

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MSFC PSD KM Strategic Plan
Technical Plan Steps

• Leverage existing collaborative technologies
• Integrate new collaborative technologies
• Integrate PSDs KM system with other NASA
  applications
• Implement NASA-tuned taxonomy and thesaurus
• Improve upon and grow the NASA taxonomy /
  thesaurus
• Negotiate better access to mission enabling
  contractors databases and knowledge bases
• Link departmental portal/UI efforts to achieve
  greater collaboration
• Build upon existing infrastructure (physical and
  application) to accelerate solution delivery time
  and reduce costs for MSFC PSD KM Systems.
• Implement innovative, cutting edge solutions for
  tacit knowledge capture
• Incrementally deploy using a results driven
  methodology

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MSFC PSD KM Strategic Plan
KM Strategic Deployment Roadmap
Iterative Process
Phase 1
Phase 2
Phase 3
Phase 4
Deployment of Knowledge Management System
Evaluation of Knowledge Management Initiative
KM Systems Analysis, Requirements, Design, and
Development
Infrastructure Evolution

• Analyze existing NASA, MSFC, and PSD
  infrastructure
• Align KM and operational strategy
• Develop enabling Infrastructure vision

• Design the KM infrastructure
• Audit existing knowledge assets and systems
• Define the KM team
• Create the KM blueprint
• Develop/augment the PSD KM system

• Deploy the KM solution using a results-driven
  incremental methodology
• Manage change culture and reward structure

• Evaluate performance
• Measure ROI
• Incrementally refine PSDs KM system functionality

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Next Steps
MSFC PSD KM Strategic Plan
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MSFC PSD KM PILOTProject Roadmap
Phase 2 KM Pilot Requirements Definition

• KM Architecture Guidelines / Requirements
• NASA IT Standards, Architecture, and Security
• Content Management
• Taxonomy / Ontology
• Linguistics
• Business Rules
• Personalization for Users Disciplines
• Vendor Qualifications, Vision, Ability to Execute

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MSFC PSD KM PILOTProject Roadmap
Phase 3 KM Pilot Architecture Design

• Develop Architectural Alternatives
• Select Components
• Select Architecture
• Develop Top-Level Architectural Solution
• Aligned With Key Business Drivers- Supports
  Business Rqmnts.
• Based On Proven Architectural Patterns
• Well Defined To Allow Next Step Actions
• Standards-based, Secure, Scalable, And Extendible

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MSFC PSD KM PILOT
Phase 4 KM Development Evaluation

• Conduct SRR of the System Requirements Spec from
  Phase 3
• Generate Software Design Spec (SDS)
• System and Software Preliminary Design
• Conduct Preliminary Design Review (PDR)
• Complete System and Software Design
• Conduct Critical Design Review (CDR)
• Software Coding and Unit Test
• System Integration and Test
• System Deployment / Training

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MSFC PROPULSION SYSTEMS DEPARTMENTConceptual /
NotionalUser Interface System Architecture
"Managing Knowledge for Successful Mission
Operations"
Collaborate. . . Communicate. . .
Innovate. . . Motivate
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MSFC PSD KM PROJECTConceptual User Interface

• Configurable Points of Entry
• Integration with Existing web page (SSO)
• Desktop tool (ICON)
• Launch Bar

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MSFC PSD KM PROJECTConceptual User Interface
Communities of Practice (CoP) Benefits

• Find experts to help you solve your problems
• Share information Agency-wide
• Collaborate with people of similar disciplines
• Share information in a secure collaborative
  environment
• Expand your data collection capabilities
• Expand your knowledge of your disciplines

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MSFC PSD KM PROJECTConceptual User Interface
Communities of Practice Collaboration File
Sharing, Tools, Favorites, Discussions
Chat Group Calendar, Tasks, Reminders,
Discussion Forums
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MSFC PSD KM PROJECTConceptual User Interface
Communities of Practice Collaboration Pictures,
Photographs, Images
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MSFC PSD KM PROJECTConceptual User Interface
Communities of Practice Collaboration Ask a
Question, Advanced Search
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MSFC PSD KM PROJECTConceptual User Interface
Communities of Practice Collaboration Tacit
Knowledge Capture Process
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MSFC PSD KM PILOT Conceptual System Architecture
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MSFC PSD KM PROJECTConceptual User Interface
Graphic Drill Down Capability Browse Assembly
Level
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MSFC PSD KM PROJECTConceptual User Interface
High Pressure Oxidizer Turbopump
View
Graphic Drill Down Capability Browse Assembly
Level
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MSFC PSD KM PROJECTConceptual User Interface
High Pressure Fuel Turbopump
View
Graphic Drill Down Capability Browse Assembly
Level
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MSFC PSD KM PROJECTConceptual User Interface
Graphic Drill Down Capability Browse Assembly
Level
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MSFC PSD KM PROJECTConceptual User Interface
First Stage Turbine Blade
View
Graphic Drill Down Capability Browse Assembly
Level
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MSFC PSD KM PROJECTConceptual User Interface
Find Number 0123456789 Quantity (per
build) 123456 Drawing Number 7890-1234 Material
Super Alloy

Material Properties
Technical Reports
Graphic Drill - Down Capability Component
Details View
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MSFC PSD KM PROJECTConceptual User Interface
Graphic Drill - Down Capability Resources,
Links, Technical Data
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MSFC PSD KM PILOT
MSFC PSD KM Pilot Project Information -

• Paul Caraccioli
• Combustion Devices Design  Development Branch
• Propulsion Systems Department
• NASA / MSFC / ER32
• Paul.A.Caraccioli_at_nasa.gov
• 256.544.0064

Dr. Randy K. Smith Department of Computer
Science University of Alabama RSmith_at_cs.ua.edu 205
.348.6363
Bill Mommsen Intergraph Corporation Security,
Government Infrastructure (SGI)
Division Bill.Mommsen_at_intergraph.com 256.730.8179

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QuestionsKnowledge Management Is Getting The
Right Information To The Right People At The
Right Time. -- NASA Strategic Plan
for Knowledge Management