Title: Jeopardy
1Jeopardy
2Double Jeopardy
3Final Jeopardy
4During a product presentation, a salesperson
should not show more than this many items at one
time.
5This method of handling objections should be used
when a customer has incorrect information about
your product.
6True or FalseA debit card sale gives a business
quicker access to its money than a credit card
sale does.
7Calling customers attention to special sales
opportunities is one of the methods of this.
8Of the following two features of a car manual
transmission and extended warranty which is a
tangible feature?
9Using language specific to an industry is called
________ and is acceptable in an industrial
selling situation.
10I would love to buy those boots but I just spent
350 to repair my car is an example of an
objection based on what?
11A list of possible responses to a customers
reasons for not purchasing a product is called
a(n) ___________.
12True or FalseHow an industrial sales person
handles a preapproach depends depends mainly on
the salespersons prior relationship with the
customer.
13An excellent time to attempt this type of close
is when the customer refers to a product as if
he/she already owns it.
14After spending 15000 on a new car, you start to
feel guilty and wonder if you really made the
right choice. This feeling, in psychology terms,
is called ________________.
15A sales person uses the customers __________ and
__________ as a guiding force in planning a
product presentation.
- Wants (motives) and Needs
16The process of locating a potential customer
without the direct help from an employer or other
source is called ________ ____________
17Encouraging a customer to make a decision between
two items is the most important part of a(n)
__________ close.
18Taking inventory and arranging displays are part
of this sales step.
19Money that a business gives a customer on a
return or and exchange is called a(n)
_____________.
20Joe needed a new deliver truck for his business.
He bought one that was highly rated in safety and
durability by Motor Magazine and was listed as
being a very low-cost truck to maintain. Joes
purchase was based on ____________ motives.
21The three methods of determining a customers
needs are listening, questioning and
_______________.
22When you buy a camera and the salesperson tries
to sell you film, he/she is engaging in the sales
technique known as ______________ ______________
23Using the phone to generate sales leads
24The last time I had my computer serviced here,
the clerk was very rude to me is an objection
based on _____________.
25Prospecting method based on referrals is called
________________
26Summary of the days sales is called
27A Method for establishing initial rapport with a
retail customer is ___________ _____________
28One who is highly trained and has extensive
product knowledge.
29Transaction involving a check or currency
30A method of overcoming obstacles to a sale by
offering special payment arrangements is what
type of close?
31Buying groceries requires _________ decision
making.
32Buying expensive jewelry for someone you care for
is an example of buying based on _____________
motives.
33An inquiry that cant be answered with one word.
34- What companys slogan is Where do you want to go
today? - Microsoft
35- What Melts in your mouth, not in your hands?
- M M candy
36- What product claims they are the Taste of a new
generation? - Pepsi
37- What brand claims they are The Great American
Chocolate Bar. - Hersheys
38- What brand of auto is Different
- Dodge
39Identify the eight steps of a sale in order.
- Preapproach, approach, determining needs, product
presentation, handling questions and objections,
Closing the sale, Suggestion selling, Reassurance
and follow-up.