Microsoft Outlook 2002 XP

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Microsoft Outlook 2002 (XP)
Information Technology Support Center HelpDesk
Presented by Lois Williams ITSC Coordinator
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Outlook Basics

• Become more proficient using
• Views (avoiding spam)
• Preview pane vs. auto preview
• Folders List
• Create folders and subfolders
• Using TO CC BCC and moving addresses to
  different categories
• Keystroke shortcuts
• Automatic Signature Box

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Advanced Features

• Blocked Attachments
• Deleted Items
• Sent Items
• Mailbox Size
• Using Contacts
• Global Address List
• Individual addresses vs. lists
• Personal Contacts
• Auto complete Address list

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Advanced Features

• Lose your mail?
• Column sorting - ins and outs
• Organize
• Search Feature
• Restoring deleted E-mail
• Using backgrounds and font colors
• ADA Compliance
• Vacation Response
• Keep your calendar in open window
• Viewing nonconsecutive dates

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Advanced Features

• Opening attachments
• Changing the default application
• Network / E-mail Password
• Changing
• Always reboot computer after resetting password
• System automatically tries to authenticate

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Advanced Features

• Junk E-mail
• Server storage
• Mailbox username
• Personal folders
• Synchronize your PDA for access to Calendar and
  Contacts

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Miscellaneous

• ListServ
• Owner must update
• Add yourself to cc
• listname_at_listserv.pstcc.edu
• Automatically generated
• Fac_staff-l
• Student-l
• Advisor
• listname_at_pstcc.edu

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OWA (Outlook Web Access)

• Use Outlook client only at your desk
• OWA webmail is accessible from any internet
  connection
• OWA requires IE 6.0 or higher
• Does not work well with Netscape
• When using XP must enter domain
• username_at_pstcc.edu or
• pstccad\username
• Access calendar, contacts and tasks

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Assistance

• Outline and documentation can be viewed or
  printed at http//www.pstcc.edu/departments/itsc/
  documents.html
• Quick Reference Guide
• SmartForce Training Modules

• Please let us know if you have suggestions

• Dont give up when you cant figure something out
  Help is just a phone call away
• HelpDesk - 6537