Using eBusiness Infrastructure to Streamline Internal Processes

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• Using e-Business Infrastructure to Streamline
  Internal Processes
• R. Bajpaee
• President Group Managing Director
• Eurasia Group of Companies, Hong Kong
• e-ShippingAsia 2001
• Singapore, 28 February 2001

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Strategic Choices
Strategic Choices Imparting Values on the
Business

• Creating Reusable Knowledge
• Captive Know-how
• Providing Solutions

Knowledge Value
Service Value

• Core Service Quality
• Cost Benefit
• Extension of Customers Value Chain

Customer Relations Value

• Loyalty and Allegiance
• Trust and Confidence
• Mutual Understanding

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Value Creation Cycle
The Value Creation Process
SUSTAIN BUSEINSS GROWTH
CUSTOMER
LEADERSHIP (THE ENABLER)
PEOPLE
SHAREHOLDER
CREATE NEW VALUE
CAPTURE ORGANISATIONAL LEARNING
MANAGE INFORMATION FLOW
LEVERAGE KNOWLEDGE BASE
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Information At Your Finger Tips

• Information At Your Finger Tips
• e-business infrastructure enables efficient and
  effective flow of information beyond the
  limitation of physical locations, that caters for
  the various needs and interests of the
  stakeholders
• it acts as a facilitator enabling total
  transparency of the supply chain and integration
  of data from front line to back end
• increased transparency enables better budget
  control, improves speed and quality of decision
  making - a powerful management tool to both the
  ship manager and their customers

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Streamlined Process

• Streamlined Process -
• Reduce Cycle Time Cost and
• Increased Interdependence
• all departments and functions across a company
  are integrated onto a single platform
• e-business infrastructure automates the tasks
  involved in performing a business process
• overall value improved accountability,
  responsibility and communication across the
  operational networks

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More Benefits Than Just Reliability and Cost

• Transparency - The Key to Process
• Efficiency, Customer Loyalty and Trust
• Benefits not only stay internal. A transparent
  service environment is created by eliminating
  confusion and complexity
• A transparent service environment also
  facilitates customers to make quality decision
• Absence of pretence, deceit and confusion
  facilitate development of trustful relationship

Trust is a prime factor for building customer
loyalty
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Supply Chain Management-I

• Supply Chain Management
• a system governed by the principle of
  transparency
• previously focused on the efficient consumer
  response
• links service delivery process to the end
  customers
• requires strong customer / supplier co-operation

A source of competitive advantage
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Supply Chain Management-II

• Supply Chain Management
• improve cost benefits and service quality by
  simplifying business processes and increased
  transparency
• increased loyal customer base - is a guaranteed
  way to sustain business growth and profits

A source of competitive advantage
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Knowledge Management

• Maximising Value of Human Resources / Talent and
  Improved Productivity
• e-business infrastructure facilities knowledge
  management which effectively supports the value
  creation process
• knowledge management starts from managing
  information flows, to capturing organisational
  learning, to leveraging knowledge bases and to
  sustaining business value
• it acts as an accelerator of innovation and
  creativity - by capturing external and internal
  knowledge to innovate new products, services or
  practices, to deliver supreme value to customers

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Speeding Up Innovation Process

• Speeding Up Innovation Process
• e-infrastructure enables transformation of
  current processes from slow and sequential
  activities to processes that act as dynamic
  growth engines
• In time, digital communication in the business
  processes will create new patterns of innovation

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Conclusion-I

• Conclusion
• companies should innovate internally and
  externally to improve their corporate values
• e-business cannot be accomplished solely by
  technology but the combination of business
  capabilities
• focus shall have to be placed on customer
  intimacy while pursuing operational excellence
  and product leadership
• e-business model will invite the advent of a
  meta-market - in which competitors share their
  own competitive edge for mutual benefits
• strong culture of sharing and learning supports
  the transformation of individual and business
  practices

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Conclusion-II
I have a dream ...
that one day on the red hills of Georgia,the
sons of former slaves and the sons of former
slave owners will be able to sit together at the
table of brotherhood. Dr. Martin Luther King
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Eurasia Strategy

• The Eurasia Strategy
• to link our customers, suppliers, shareholders,
  our people i.e. the shore staff, the seafarers
  and their families together, to create a value
  added community

Eurasia Group of Companies