The Quality Texas Foundation

1
The Quality Texas Foundation

• Vision
• To engage all Texas organizations in a journey
  toward world class performance excellence
• Mission
• The Quality Texas Foundation provides a
• Baldrige-based methodology for organizations to
  achieve and sustain world-class performance

2
The History of the Texas Award

• Award program began in 1994
• Since the beginning of the program, 29
  organizations have received the Texas Award in
  Manufacturing, Service, Small Business,
  Education, Health Care and Public Sector
• In 2008 the program expanded to allow for 3
  levels of applications Engagement, Commitment,
  Progress and Award Levels
• For the 2008 process, the program had involvement
  with 19 organizations submitting applications to
  Quality Texas with 8 applying for the Texas Award
  for Performance Excellence

3
Quality Texas Foundation

• Organizational Values
• Customer Focused
• Creating Value
• High Performance Teamwork
• Integrity Mutual Respect
• Process Measurement Focused
• - Recognition

4
Goal of the Award Criteria

• To define key requirements for an organization to
  deliver ever-improving value to customers, while
  at the same time maximizing the effectiveness and
  productivity of the organization.

5
Evaluation Process
Examiners Receive Applications
No
Yes

6
Examiner Role Responsibility

• Examiners provide analysis and
• insight to lead the organization to
• the next level of maturity.

7
Evaluation Process

• 1) Stage 1 Independent Review of Applications
• - Individual assessments of written
  applications
• 2) Stage 2 Consensus Review of Applications
• - Team Leader facilitates Consensus Process
• - Judges select applicants to be awarded Site
  Visits (This year, site visits were provided
  for all award level applicants.)
• 3) Stage 3 Site Visit
• - Team Leader leads Site Visit process
• - Team develops report with Site Visit findings
  for Judges
• 4) Judges Review Site Visit Reports and
  Recommend Award Recipients to Chief
  Executive Officer

8
Evaluation Process Cont.

• 5) Quality Texas conducts due diligence search
  on organizations recommended as award
  recipients.
• 6) Chief Executive Officer presents
  recommendation to the Board of Directors for
  ratification
• 7) Board of Directors notify award recipients
  by phone
• 8) Program Director notifies non-award
  recipients by phone
• 9) All applicants recognized at annual Awards
  Events
• At the conclusion of the evaluation process, all
  applicants
• will receive Feedback Reports.

9
Purpose of the Site Visit

• Verify and Clarify Uncertain Points in the
  application
• Investigate Areas Most Difficult to Understand
  from the Limited Size of Application
• Deployment
• Integration
• Update latest Performance Results
• Not Conducted as an Audit

10
Site Visit Activities

• Examine Specific Issues
• Interview selected employees as necessary
• Review selected documents
• May not address the entire application
• Prepare report for the Judges

11
Products of the Site Visit

• Site Visit Report for the Judges
• Feedback Report for the Applicant
• No feedback provided during the site visit
• Written reports received in late May

12
Closing Meeting

• Divider Slide, Do Not Use

13
Whats Next?

• Congratulations!
• You have completed the Site Visit stage of the
  Texas Award for Performance Excellence assessment
  process.
• Heres what to expect next...

14
Next Steps

• Judges meet for Stage 3 review, April 21, 2008
• Judges recommendations given to the Quality
  Texas staff for due diligence determination
• Recipients announced May 1, 2008
• Texas Award Presentation Banquet on June 17 and
  the Texas Quest Conference on June 16-18, 2008 at
  the Horseshoe Bay Resort near Austin, Texas.

15
Feedback Report

• No feedback at this time
• Feedback reports distributed May 30,
  2008Including
• Scoring Band Descriptors
• Key Themes
• Category Scoring Bands
• Category Strengths and Opportunities for
  Improvement
• Strengths and Opportunities for Improvement by
  Item
• Purpose of the feedback is to help prioritize and
  plan next steps for improvement

16
Recognition for your participation...
The Texas Award for Performance Excellence and
Quality Texas Award Presentation Ceremonies June
17, 2008 at the Horseshoe Bay Resort Horseshoe
Bay, Texas
We invite you to attend...
The Texas Quest Conference June 15-18, 2008 at
the Horseshoe Bay Resort
17
Thank you for all your efforts during the award
process and for your commitment to excellence.