Making an Impact

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Making an Impact
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Session agenda

• Making an Impact What does it look like?
• Understanding the importance of Performance,
  Image and Exposure The PIE Model
• Seeking feedback and developing an action plan to
  improve your impact

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How do you make an impact.
You know it if when you see it!
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How do you make an impact?Impact Confidence
Competence Credibility

• Consistently delivering exceptional results
• Connecting dotshow big pictures relates to
  tactical execution
• Demonstrating intimate knowledge and expertise of
  the subject matter
• Exuding confidencebut not arrogance
• Maintaining composureeffectively managing thru
  crisis
• Presenting information clearly and conciselythe
  art of charts
• Interacting and communicating at all levels of
  the organization

Definition derived from 5 Steps to Professional
Presence by Susan Bixler and Lisa Scherrer Dugan
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A framework for success
The PIE Model Performance Image
Exposure
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PIE A formula for successYour current
performance lays the foundation for growth

• Image
• Its the message you send before you speak,
  whether intentional or not
• Includes attire, confidence and demeanor
• Develops early in your career
• Says Im Ready
• Every interaction counts. Make sure all are
  positive

• Performance
• Entry ticket
• Reputation builder
• Starts the legacy Your legacy
• Common denominator in the promotion process
• Confirms your ability to take on more
  responsibility
• Must grow to stay above the bar as It is
  continuously being raised

• Exposure
• High career impact
• How others know of your performance
• Makes you visible to those who can influence your
  career
• Can be enhanced by network of mentors, bosses
  champions
• People love it, but can be good or bad

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Performance is key

• Develop a reputation for delivering results
• Make a difference on every job and perform each
  with the goals of the organization in mind
• Take the hard joberr on the side of the bigger
  challenge
• Do everything with a sense of urgency and a drive
  to win
• Make each decision in the best interest of the
  business
• Take risks, present new ideas but always relate
  them directly to current business needs

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Reputation

• Reputation counts It is your track record that
  is developed over time based on your ability to
  perform.
• It is how your behaviors are perceived by others.
  
• Your reputation is within your control decide
  what you would like to be known for and then
  conduct yourself accordingly.
• Delivery counts what you say and how you say it

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Image
What you project and others see
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The elements of image

• Demeanor and posture
• Appearance and dress
• Eye Contact and handshake
• Communication..verbal, non-verbal, written

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Communicating a message

• Body Language is the most important factor in
  communicating your the message.
• Tone of Voice communicates more than the words of
  the message
• The Least Important Factor is the words or
  content of the message.

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Making an impact in e-mail communications

• How would you feel if you received this e-mail?
• What is the meaning you attached to the
  underlined/bolded words and the red font?
• Why did she copy your boss on the e-mail?

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Tips for e-mail communications

• Be careful using certain keys and functions
• The bold, underline and all caps key are
  equivalent to shouting at someone..exception is
  in the title line
• The exclamation point conveys anger, frustration
  or excitement
• Keep e-mail short and to the point

Only copy those individuals who need to know
information about the subject If you are sending
an e-mail while you are upset, let the e-mail sit
in draft form at least 24 hours before you hit
the send button. Reread your e-mail for
typographical and grammatical errors Use the !
to convey urgency or excitement
Definition derived from 5 Steps to Professional
Presence by Susan Bixler and Lisa Scherrer Dugan
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The importance of feedback
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Steps to improve your impact

• Ask for feedback How do others see you?
• Assess gaps relative to your career goals
• Develop an action plan
• Seek additional feedback

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Ways to seek feedback

• Ask your boss, mentor and co-workers
• Participate in a 360º process (a survey in which
  your peers, managers, customers, and direct
  reports provide their feedback)
• Refer back to your performance review

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Personal awareness
Not Known to Self
Known to Self
Johari Window
OpenAttitudes, behavior,values known to us and
others
BlindWe do not know but others see clearly
Known to Others Not Known to Others
HiddenWe freely keep within ourselves, often
retained out of fear
UnknownComplex things that are revealed when
something happens
The window divides personal awareness into four
different types.
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Disclosure, feedback and experience
Not Known to Self
Known to Self
Blind
Blind
Known to Others Not Known to Others
Hidden
Hidden
Unknown
Unknown
Disclosure, Feedback and Experience expand our
Open pane and we gain access to the potential
within us.
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Exposure
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Exposure how much is enough?

• Is your work visible?
• Do you understand the connection of your work to
  the overall goals of your organization? Your
  division? Your company?
• If you were asked by (name the person)how would
  you answer what do you do?

Just enough for a warm glow
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Attending networking events

• Know the hot topics, both internally and
  externally
• Be positive and energized or the game is over
• Understand the overall business strategy
• Initiate a discussion. In this case, good things
  do not come to those who wait
• Work the whole room. One and two layers above
  you are more important than the top leader.

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Elevator speech

• What would you say about yourself in a 90-second
  elevator ride with a leader in your organization?
• An Elevator Speech is a tool used to clearly,
  concisely and simply state the following about
  yourself
• Who you are
• What you do
• How your contributions connect with the
  high-level strategic initiatives
• Why you love what you do

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Networking with senior leaders

• Get out of the weeds before you interface with
  senior leaders
• Stick to your elevator speech. Use each leaders
  time wisely.
• Stay in your knowledge zone and be ready for
  their follow-up
• Know senior leaders key metrics and how you
  impact them

Your reputation speaks louder than your elevator
speech. Do not expect to verbalize your
reputation Let it speak for itself.
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Summary

• Impact you know it when you see it know what
  people see in you
• Seek feedback and develop an action plan to close
  gaps
• Develop a reputation for delivering results
• Make the most of every networking opportunity