KNOWLEDGE MANAGEMENT

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KNOWLEDGE MANAGEMENT

• IS4185 Session 20
• Prof. Mark Nissen

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Agenda

• KM Definitions and Examples
• BP Vignette
• KM Concepts
• HP Vignette
• KM Technologies
• NPS KM Initiatives

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KM Definitions

• Knowledge different than data, info
• Data objective facts about events
• Information data with impact meaning
• Knowledge framework for evaluation learning
• Example
• 7500, 8500, 2000
• Knowledge enables successful action
• Evaluate knowledge by action
• Turing Test?

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Military Knowledge Need for Management

• Classes of military knowledge?
• Need for management?
• Technologies now used to manage?

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Knowledge Elements

• Experience
• What one has done observed
• Nature of expert expertise
• Truth
• Understanding in detail
• Army AAR, ACALL
• Complexity
• Solve complex problems in complex ways
• Theory of Requisite Variety

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Knowledge Elements

• Judgment
• Assess familiar patterns
• Adjust to new situations
• Rules of thumb intuition
• Short cuts based on problem similarities
• Compressed expertise
• Values and beliefs
• Influence how one interprets observations
• Idiosyncratic, like DMer preferences

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BP Vignette

• BP Exploration
• 42 separate business assets federation
• Freedom to solve local problems
• Apply best processes to whole company
• Localization globalization
• Technologies uses?
• Results?

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KM Concepts

• Knowledge as enterprise asset
• Hiring for experience over ed, intelligence
• Sustainable competitive advantage
• Firm org that knows how to do things
• Unique economics of knowledge
• Create without cost
• Share without losing
• Increasing marginal returns to scale
• Very human endeavor
• Max K org size 200-300 people?

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KM Process
Gartner KPMG -
Creation - Acquisition - Capture
- Indexing - Organization
- Filtering - Access -
Linking - Application -
Distribution -
Application
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KM Dimensions Dynamics
Explicit
(3) Combination
(4) Internalization (2) Externalization
(1) Socialization
Tacit
Individual Organization
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HP Vignette

• HP Electronic Sales Partner
• Documents to assist sales pros
• White papers, sales presentations, technical
  specs, pointer to external info
• Available to sales pros worldwide
• Implementation
• Technology?
• Source of knowledge?
• Quality of knowledge?
• Connex?

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KM Technology

• Dimensions required K time to use
• AI technologies niches
• Expert systems ( KBS)
• Case-based reasoning systems
• Neural networks
• Examples
• Conventional technologies niches
• Video teleconferencing
• Telephone
• Notes Web

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NPS KM Initiatives

• Expert system/KBS roots
• MAES - capture distribute maint expertise
• KOPeR - capture, distribute apply BPR K
• I-Mall - support enact procurement process
• IS analysis design roots
• Adapt object models, DFDs, ERDs, semantic nets,
  others to K systems
• Adapt structured, incremental, RAD, other
  methodologies tools to K systems
• Reengineering process innovation
• Design KW processes
• Integrate process system design