Understanding

1
Understanding Managing Change

• Symmetry

2
What We Know About Change

• Change will not stop- it will only go faster
• No matter how well planned, it will not be
  trouble free
• Each of us is accountable to making change
  acceptable

• Complex change is typically accepted if enough
  time is allowed
• Rapid change can occur if its a small adjustment
• Most people initially resist rapid, complex change

3
Four Basic Premises of Change

• The change trigger is often beyond the control
  of the people who experience it
• The central focus of managing change must be on
  the people experiencing the change

• Actions, behaviors and communication are the keys
  to successful change management
• To manage change, manage yourself first,
  influence others later

4
People Respond to Change.

• At different rates
• At multiple levels personally, professionally,
  socially and organizationally
• By seeing it as opportunity or danger
• Successfully, by being resilient

5
Phases of Organizational Change

• Ending
• Transition
• Beginning

6
Ending

• The goal of this phase is to understand the
  change process and the steps needed to move
  through it
• Dealing with grief and loss issues
• Normalizing change
• Communication in the ending phase

7
Transition

• The goal of this phase is to regain the expected
  decreases in productivity
• Identifying priorities
• Identifying minimizing resistance to change
• Identifying personal strengths, needs and
  resources
• Communication in the transition phase

8
Beginning

• The goal of this phase is implementing the new
• Flexibility, focus attitude
• Stress management for change
• Communication in the beginning phase
• Developing an action plan

9
Flexibility

• The ability to adapt or deal with ambiguity
• The ability to successfully handle several things
  at one time
• The ability to prioritize, delegate and provide
  clear communication

10
Focus

• The ability to grasp share vision and long
  short term goals
• The ability to celebrate gains made
• The ability to focus on solutions-not reasons for
  failure

11
Attitude

• The ability to be a stabilizing force
• The ability to take care of oneself
• The degree of belief that change breeds creativity

12
Managing Complex Change

• All elements are needed to effectively manage
  complex change
• Without vision-confusion
• Without skill-anxiety
• Without incentive-gradual change
• Without resources-frustration
• Without action plan-false starts

13
The Self-Management Process

• What am I telling myself?
• What other meaning(s) have I attached to this
  situation?
• How do I feel?
• What do I fear?
• What do I think it will look like?
• What can I do to help myself?

14
Habits for the Age of Change

• Simplify
• Seize the initiative
• Learn or perish
• Take personal responsibility
• Accept the mess
• Focus on solutions
• Have a stress management plan

15
The Answer