The Communication Process

1
The Communication Process
Sender Media Receiver
Ideation Encoding
Receiving Decoding
Transmission
Feedback
Noise
2
Communication Media in Organizations
Newsletters Bulletins Fliers
Memos Letters Fax
E-Mail
Telephone
Video Conferencing
Face to Face
Lean Communication
Rich Communication
Written Communication
Oral Communication
One-way communication
Two-way communication Simple tasks

Complex tasks
3
Types of Nonverbal Communication

• Paralanguage tone of voice, laughing, yawning
• Kinesics body movements, gestures, facial
  expression
• Proxemics personal space
• Object Language office design, architecture

4
Functions of Nonverbal Communication

1. It can serve to REPEAT A MESSAGE
2. It can COMPLEMENT A VERBAL MESSAGE
3. It can ACCENT A VERBAL MESSAGE
4. It can SUBSTITUTE FOR VERBAL CUES
5. It can REGULATE VERBAL COMMUNICATION
6. It can CONTRADICT VERBAL MESSAGES