Status Quo

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Status Quo Future of TQM in ETO in Italy

• Beniamino Caputo
• Agfol sc
• SAETO Workshop
• Bolzano, September, 29., 2006

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Summary

• Structural characteristics of Education and
  Training System in Italy some data
• Quality Systems accreditation and certification
• Evolutionary perspectives

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• Structural characteristics of
• Education and Training System in Italy
• some data

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Le certificazioni SINCERT
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The structural characteristics
Every year in Italy approximately 1.600 training
centres supply training activities financed by
public funds (source ISFOL). Training agencies
and their consortia in 2003 have represented
approximately the 50 of the total supplying
subjects.
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• Quality Systems
• Accreditation and Certification

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Quality in educational services
The quality of educational services
(education), as ability to satisfy associated
needs, is the sum of a body of cognitive,
scientific, technical and technological,
organisational, procedural, relational and
communication elements, in which the human
variables play a crucial role, as - direct human
resources (teacher, supplier of the performance
and pupil, customer of performance) - indirect
human resources (coordination and tutorship
staff, pupils families), who interact very
strongly in the productive processes, much more
than in other socio economical activities. The
importance of the indicator satisfaction of the
interested parties (students, their families and
the society in which the well educated trained
person is destined to become part).
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SINCERT certifications
The certifications of management systems issued
by SINCERT certificated productive sites,
consolidated data to 31.05.2006 are
approximately - Quality management systems (ISO
9001) 103.300 - Quality
management systems (according to other sectors)
1.700 - Environmental management
systems (ISO 14001)
8.200 - Health and safety at work management
systems (OHSAS 18001) 500 - Information
security management systems (ISO 27001)
150 for total 113.850
certifications approximately.
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SINCERT certification - EA 37

• The total number of SGQ certifications
  (certificated sites), issued to the 30/06/2006,
  under SINCERT accreditation in field EA 37, is
  approximately equal to 6.100.
• This total amount is divided, indicatively, into
  the different educational activities,
  conventionally attributed to the sector
• proper Schools ore institutes ( primary school,
  secondary school, university) 1500
• - Coordination structures (ex. Didactic
  directions) 100
• - Training institutions and agencies (vocational
  training, various courses) 1.650
• - Associations and Foundations (cultural
  activities, work promotion) 1.200
• Other (training and related constituting
  secondary activity) 1.650
• In the biennium 2004 2006, the increment of SGQ
  certifications in the field EA 37, has been of
  the 75 . Such increment is approximately the
  double of the average increment of the total of
  the productive and service sectors (approximately
  40 ).

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Rilevazione ISFOL
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The regional device of accreditation

• Conference State - Regions of August, 1.st 2002
• Conference State Regions of February, 18.th
  2000
• Ministerial decree 166/01 (and enclosures)
• Regional Law of Veneto, August, 9. 2002 no. 19
• "Institution of the regional list of the
  accredited training organisms"

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Definition of accreditation

• Accreditation is an act with which the competent
  Public Administration recognizes to an organism
  the possibility to propose and to realize
  training guidance initiatives financed by
  public resources.
• Accreditation is aimed to introduce quality
  standards by the local actors of the vocational
  training system, according to objective
  parameters, in order to realize public policies
  to support the development of human resources in
  the reference territories (M.D. 166 of 2001).

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The accreditation fields

• Guidance activity the actions of information,
  training and consulting, aimed to promote the
  self-guidance and to support the definition of
  personal training and working paths and of the
  work insertion.
• Training activity the actions of
  prequalification, qualification,
  re-qualification, specialisation and up-dating
  realised with systems that use methodologies in
  presence and in distance.

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Relations between accreditation andQuality
System certification

• The operative training centres already in
  possession of the Quality System in compliance
  with the norm ISO 9001, or of equivalent systems
  recognized at European level, could be accredited
  with a procedure that foresees only the verify of
  the possession of some requirements and the check
  of the possession of the specific indicators not
  comprised in the quality system.
• The Regions define the modalities of such control.

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Effects on training system 1

• The first effect of the accreditation device has
  been a strong increase of the accredited or
  certified centres (ISO)
• The 61 of the operative centres taken a census
  by ISFOL is accredited (865 on 1.415)
• The 46 of the centres has an ISO certification
  (655)
• The 27 have started ISO certification procedures
  (377)
• (source ISFOL Statistics on vocational training
  - 2003)

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Effects on training system 2

• Regarding accreditation
• IN VENETO REGION, TO JULY 2006, ARE ACCREDITATED
  ABOUT
• 410 TRAINING ORGANISATIONS
• On the total of the accredited centres
• More of the 50 is accredited both for training
  and for guidance activities
• About the 40 is accredited only for training
• About the 2 is accredited only for guidance

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AIF (Italian Trainers Association) proposes to
trainers a common model for the definition of the
professional quality in training according to
the norm AIF, described with reference to 4
principal profiles1. Training designer2.
Project Manager3. Trainer / teacher4. Centre /
Service ManagerUp to now AIF has 2.300 members
in Italy and its pilot experience has brought to
the certification of 105 professionals of
training, of which the 80 is represented by
trainers/teachers.
The pilot experience of AIF for the assessment of
the professional quality in training
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• Evolutionary perspectives

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First evolutionary line
Implementing new evaluation techniques and
quality systems suitable to the evolution of
indicators
From indicators of teaching exposure
To the indicators of literacy
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Second evolutionary line
Set up of a certification schema for professional
figures
From the Quality Management systems
To the competences recognition systems
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Third evolutionary line
Adopting of sustainable paths of pedagogical
quality of the training processes
From the Technical Quality
To the Pedagogical Quality
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Sources
Sincert Quality in education sector, conformity
certification and accreditation Lorenzo Tione,
June, 24. 2006 - www.sincert.it The school in
figures and The University in figures Ministry
of Education 2006 - www.istruzione.it
Statistics for the vocational training 2004
ISFOL www.isfol.it Paolo Trivellato, How change
the indicators for the scholastic policies,
University of Milan, Bicocca, 2004