CAPA Organizational Assessment Survey

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CAPA Organizational Assessment Survey

• 2008

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Q1. During the past year, board discussion and
decision making is never dominated by one
individual or by a sub-group representing one
particular viewpoint.
3
Q2. Effective formal and informal communication
systems are in place to encourage support, trust,
and cooperation among groups and individuals.
4
Q3. During the past year, responsibility and
authority have been sufficiently delegated and
decentralized.
5
Q4. During the past year, CAPAs leadership has
been a model for effective leadership, including
inspiring shared values and a shared vision,
holding people accountable for achieving results
and leading by example.
6
Q5. The Board President and Executive Director
relate well.
7
Q6. The respective decision making roles and
responsibilities between the Board President and
Executive Director are clear.
8
Q7. The Board works well with the Executive
Director.
9
Q8. The President relates well to the Board and
is an effective leader.
Overall has not significantly changed but
opinions are stronger.
10
Q9. The Board of Directors has clear roles and
responsibilities.
What has contributed to the 19 increase in
agreement?
11
Q10. CAPA provides quality information, meetings,
training, and research that support the
organizations mission.
No disagreement this year. More strongly agree.
12
Q11. There is agreement on whom CAPA should be
serving, based on AB 1682.
Less disagreement and more neutrality.
13
Q12. Ineffective CAPA strategies or methods are
revised or dropped.
2007 42 A (no SA)
2008 52 ASA
14
Q13. CAPA informally mentors new Executive
Directors and new Board Members. However, CAPA
should develop a formal leadership succession
plan and identify specific mentors-protégé pairs.
2007 60 ASA
2008 57 ASA
Looks much the same with a 5 increase in DSD.
15
Q14. Meetings are well organized and well run.
2007 80 ASA
2008 72 ASA
8 greater neutrality in the responses
16
Q15. The agenda-setting process allows for
appropriate issues to be raised.
2007 82 ASA
2008 72 ASA
9 increase in neutrality/no opinion
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Q16. The better part of CAPA meetings is devoted
to discussing significant policy issues and
planning, rather than reporting or operational
details.
2007 52 ASA
2008 55 ASA
14 fewer disagree
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Q17. When we set aside one hour or more during a
business meeting for discussion and
problem-solving of a policy or issue of mutual
concern, are you be in favor of changing our
agenda so that reports are not given in order to
allow time for discussion of major issues?
2007 76 ASA
2008 67 ASA
Lots of comments on this one. Discussion?
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Q18. Oftentimes we have difficulty reaching a
quorum at our business meetings. Attendance at
meetings would be better if the board met every
other month to conduct business, instead of every
month.
2007 40 ASA
2008 50 ASA
Disagreement has been reduced. May soon reach
majority.
20
Q19. In the past year, there has been a
constructive climate in which people feel free to
express unusual or unpopular views without fear
of personal attack or reprisal.
2007 60 ASA
2008 74 ASA
21
Q20. In the past year, individuals and groups
have developed effective ways to be creative,
innovative, and solve problems together.
2007 54 ASA
2008 60 ASA
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Q21. There is a strong commitment among all to
work effectively as a team.
2007 51 ASA
2008 69 ASA
18 improvement in this area. However, consider
comments.
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Q22. Team spirit within and among committees and
staff is encouraged and supported and services
across committees are effectively coordinated.
2007 51 ASA
2008 72 ASA
What happened to create this 21 improvement?
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Q23. People are willing to work through
conflicts, and sometimes agree to disagree.
2007 54 ASA
2008 73 ASA
Great improvement here. Only one comment. Why
are we doing better?
25
Q24. Difficult issues are discussed in an
atmosphere of support and constructive criticism.
2007 54 ASA
2008 72 ASA
18 improvement
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Q25. There is adequate opportunity for informal
discussion to promote a feeling of connection and
teamwork within the Board.
2007 43 ASA
2008 59 ASA
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Q26. Board members stay abreast of issues and
trends affecting the organization and its
mission, and use this information to assess and
guide the organization not just year to year, but
in the long term.
2007 65 ASA
2008 80 ASA
What has contributed to this improvement?
28
Q27. Each Board member actively participates in
at least one committee or Regional meeting.
Comments tell us why but what can we do about
further board member involvement?
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Q28. In the past year, the Board has been
performing its roles well and making a meaningful
contribution to the organizations advancement
2007 76 ASA
2008 82 ASA
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Q29. In the past year, the Board structure
(committees, meetings, communication) facilitates
effective board member involvement.
2007 58 ASA
2008 69 ASA
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Q30. Staff provides information, materials, and
support to facilitate effective board
participation.
No disagreement. Satisfaction even stronger.
But who is staff? Does this include lobbyist?
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Q31. There is a budgeting process that ensures
effective allocation of resources for program
services and organizational administration.
2007 56 ASA
2008 56 ASA
Greater changes in the strongly agree and
disagree. See comments.
33
Q32. Financial resources are adequate for CAPAs
current needs.
2007 50 ASA
2008 36 ASA
Are we more aware of needs beyond the basics?
Are we discontent drawing from reserves, even if
the draw is smaller than anticipated? See
comments.
34
Q33. CAPA systematically identifies grant
opportunities and has the capacity to respond to
proposals.
2007 9 A
2008 10 A Strongly disagree has
disappeared. See comments. What next?
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Q34. The Board has developed performance
objectives for itself and the organization, and
regularly evaluates itself and the organization.
2007 16 A
2008 33 A
Strongly disagree has disappeared. Disagree
reduced. See comments.
36
Q35. How often do you gather information from the
CAPA web site?
6 increase in those who are accessing 11 to 15
times per month.
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Q36. How important are the website legislative
updates to you?
2007 80 ASA
2008 82 ASA
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Q37. To what degree do you rely on board meeting
materials being posted on the website prior to
meetings?
Concern 10 hardly ever review the materials, a
5 increase over 2007.
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Q38. CAPA has a well-defined audience it must
reach, as well as messages and strategies for
promoting itself and its work to those audiences.
2007 52 ASA
2008 61 ASA
Disagreement down by 13
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Q39. CAPA is able to attract media coverage if
and when desired.
2007 50 ASA
2008 39 ASA
Comments are mostly positive but overall
satisfaction is down. Discussion?
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Q40. One of the primary tools for Public
Relations is CAPAs web site.
We seem to like our new web site and the image it
presents of CAPA.
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Q41. CAPA members drive traffic to the web site
as a useful source for consumers, CAPA
partners, and State officials.
No comments on this one. Greater neutrality and
greater agreement. Why? No strong disagreement.
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Q42. CAPA has solid relationships with other
organizations in the State for collaborative
work, referrals, and access to other areas of
expertise, as needed.
2007 71 ASA
2008 79 ASA
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Q43. PAs relationships to Advisory Committees or
Advisory Boards should be strengthened.
2007 60 ASA
2008 40 ASAWhat does the reduction mean?
Could it mean that relationships have already
strengthened? Note that the disagreement has
gone down while neutrality has increased by 25.
What does this mean?
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Q44. CAPAs and PA's appropriate role with
Advisory Committees/Advisory Boards is to provide
information and guidance while encouraging that
consumer needs be heard.
2007 60 ASA
2008 63 ASAQuestion seemed to have caused
confusion in regard to CAPAs role, i.e. CAPA
doesnt provide direct assistance but supports
ACs via CICA.
46
Q45. CAPA should create a pro-active political
platform by which to measure activities in the
legislature.
2007 74 ASA 2008
66 ASA More disagreement and more
neutrality. Why arent we going in the other
direction?
47
Q46. CAPAs long-term goal should be to firmly
establish itself on the continuum of long-term
care options and to enable the development of
increased options along that continuum.
Greatest change is in the strength of agreement.
Why have we dropped 11 in strongly agreeing with
this statement?
48
Q47. CAPA should develop a list of Friends of
CAPA at the Capitol and consistently acknowledge
their support through public recognition.
We have good agreement but more neutrality and
less strength of our agreement. Is this trend
indicative of our ambivalence or unanswered
questions? See comments.
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Q48. CAPA should design a research or training
project and then look for a funding agency or
foundation rather than respond to grant RFPs. In
this way, CAPA will establish itself as a thought
leader.
Neutrality has grown on this issue. Most
comments have to do with concern about CAPAs
limited capacity due to small staff. Can we do
it?
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Q49. CAPAs relationship to CICA should be
supportive of CICAs growth, capacity, and
strength.
2007 26 ASA
2008 47 ASA Disagreement has gone down by
21.
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Q50. CAPAs chief value is its ability to ensure
access to and quality of in-home supportive
services.
For both years, agreement is overall 70-75Both
the strongly disagree and the strongly agree
sectors are growing. How do we currently feel
about our mission statement that reflects both
support to CAPA members and in-home services?
52
Q51. Quality assurance should be one of CAPAs
fundamental goals.
2007 69 ASA
2008 68 ASAWe agree but we are 11 less
in the strength of our agreement.
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Q52. CAPA should develop a CAPA Training
Institute for Public Authority and Nonprofit
Consortium staff, direct service staff, and CAPA
Directors.
Comments reflect concern about CAPAs capacity to
do this.See comments.