January 17, 2005

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University of Connecticut Libraries LibQual
Management Information
January 17, 2005 Brinley Franklin Vice Provost,
University Libraries
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(No Transcript)
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LibQual General Satisfaction Summary

• Perceived service met or exceeded minimum
  expectations for all user groups combined on all
  22 questions.
• Areas where perceived service did not meet
  minimum expectations
• - Print and/or electronic journal
  collections (-0.35) Graduate
• Students, (-0.53) Faculty
• - Print library materials (-0.19) Graduate
  Students, (-0.35) Faculty
• - Electronic information resources (-0.03)
  Graduate Students
• A library website enabling me to locate
  information on my own
• (-0.02) Graduate Students, (-0.48) Faculty
• Making electronic resources accessible from my
  home or office
• (-0.43) Faculty
• Easy-to-access tools that allow me to find
  things on my own
• (-0.13) Faculty

LibQUAL - Spring 2004 Survey
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LibQual Undergraduate Scores among UConn Peers
ServiceQuality
LibQUAL - Spring 2004 Survey
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LibQual Graduate Scores among UConn Peers
ServiceQuality
LibQUAL - Spring 2004 Survey
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LibQual Faculty Scores among UConn Peers
ServiceQuality
LibQUAL - Spring 2004 Survey
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Historical Peers
ServiceQuality
LibQUAL - Spring 2004 Survey
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Potential Peers
ServiceQuality
LibQUAL - Spring 2004 Survey
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Aspirant Peers
ServiceQuality
LibQUAL - Spring 2004 Survey
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LibQual Overall Satisfaction Score vs. 2003
Expenditures
2003 Total Expenditures (in Millions)
LibQual Score
LibQUAL - Spring 2004 Survey
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Millions Spent per Point of LibQual Survey
Millions
LibQUAL - Spring 2004 Survey
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LibQual User Comments Spring, 2004
I think that the ILL service is the 8th wonder
of the world. I cannot think of anyway that the
library could be better than it is. Faculty,
Liberal Arts Sciences The single, and
overwhelmingly, most important function the
library provides me is electronic access to
journals from my own office. Faculty, Liberal
Arts Sciences Access to Full Text electronic
journal articles needs to be expanded. Graduate
student, Agriculture Natural Resources I know
when I graduate the first thing Ill miss is the
Babbidge Library. Ive always received the best
service and cooperation. Graduate student,
Engineering/Computer Science I like the way we
can take books out on loan, the do it your self.
No need to wait in line. The idea of
modernization is great! Keep going! Graduate
student, Liberal Arts Sciences There should be
wireless Internet available on all levels of the
Library. Graduate student, Liberal Arts
Sciences More group study rooms would be
helpful. Undergraduate student, Business The
Library needs more quiet space for individual
users especially with Internet connections.
Undergraduate student, Liberal Arts Sciences
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www.lib.uconn.edu brinley.franklin_at_uconn.edu