Student Support Centres and Ask Us

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Student Support Centres and Ask Us
Student Rep Conference 2008
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Welcome

• Your staff members today are
• Jill Canning Enquiry Services Manager
• John Whall Ask Us Project
• Cassie Beighton Programme Advisory Service

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Where would you ask about?
In four groups You will be given a set of FAQs
asked at the Student Support Centres. In your
group place the questions on the area of the
University you would ask that question. A prize
will be given to the team with the most correct
answers.

• The areas of the University are
• General Enquiries (SSC Front Desk)
• Programme Advisory Service (PAS)
• Student Records and Fees
• Support and Advisory Service
• Assessment and Awards
• Learning and Information Services (LIS)
• Careers

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Tell us your thoughts
What is the Student Support Centre to
students? Just a place to hand in
assignments? Experiences Good and
Bad Problems Suggestions
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What can we tell you about the Student Support
Centres?
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The Student Support Centres are made up of the
following student facing areas

• Enquiry Services (SSC Front Desk)
• Support and Advisory Service
• Student Records and Fees
• Assessment and Awards
• Programme Advisory Service (PAS)

The department (SSIS) also includes
Career Development Centre within the Learning
Centre
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• What does General Enquiries do?
• Assignment Hand In
• Council Tax Certificates
• Car Parking
• Record Forms
• ID cards
• Student confirmation Letters
• ECF Enquiries
• International Enquiries
• Signpost for Information

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Where can I find the General Enquiries
Desk? Located at all Student Support
Centres Kedleston Road Ground Floor B
Block Britannia Mill Ground Floor Room
G02 Markeaton Street First Floor Room
113 Buxton Clarendon House (SAS)
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• How can the Support and Advisory Service help me?
• The Support and Advisory Service has advisors to
  help with
• Support Co-ordination
• Note Takers
• Sign Language Interpreters
• Library Support
• Educational Support
• Mental Health

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• Disability Support
• Dyslexia assessment
• Disabled Students Allowance (DSA)
• Assessment of study needs
• Support Plans
• As well as
• Mental Health co-ordination

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• Financial Problems
• Student Loans
• Grants and Bursaries
• Access to Learning Fund (ALF)
• Applications for Career Development Loans
• Benefits information
• Budget management

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• International Advice
• Finance
• Academic support
• Personal and welfare issues
• Visa and immigration
• Accommodation
• Mentoring
• Career development and employment

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• General Advice
• Housing/accommodation information
• Referrals for counselling/mental health support
• Benefits/welfare rights
• Assistance with ALF applications
• Fees and bursaries

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Where can I find the Support and Advisory
Service? Located at all Student Support
Centres Kedleston Road Ground Floor B
Block Buxton Clarendon House
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• What does the Student Records and Fees team do?
• Student Records and Fees are based at the
  Kedleston Road Student Support Centre, and are
  available to help students with
• Enrolment
• Tuition Fees (including LEA)
• Accredited Prior Learning (APL)
• Module/programme changes
• Withdrawals and Intercalations (breaks from
  study)
• Online Forms

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• Who are Assessment and Awards?
• The Assessment and Awards team are also based at
  the Kedleston Road Student Support Centre, and
  are available to help students with
• Statement of Achievements
• Transcripts
• Exams
• Results
• Graduation

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• Who are the Programme Advisory Service (PAS)?
• PAS are based at both the Kedleston Road Student
  Support Centre and room DO/109 in Buxton, and are
  available to help students with
• Understanding your credit accumulation
• Module results
• Planning your programme of study
• Guidance on understanding your programmes
  structure
• Programme change advice
• Joint Honours and Open Credit Scheme counselling
  appointments
• Information signpost

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New for 2008
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Whats all this noise about Ask Us?
Ask Us is an online automated QA service for
current students, providing generic information
on the University Support Services mentioned in
this session.

• Unlike a search engine, Ask Us provides its
  answers in response to full questions, to save
  time and avoid confusing academic terminology.
• Answers also include
• URL links
• Email and contact details
• Further information through dropdown boxes

Ask Us is conveniently found at
www.derby.ac.uk/current-students
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Ask Us Vs Search Engines
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In two teams we want you to find the information
a student would require for the following

• Take a break from study
• Change a module
• Make a photocopy
• Change personal details
• Contact the BCL Student Liaison Officer

• Find where to view grades
• Order a graduation gown
• Independent Study
• Food vouchers
• No. of books can be taken out from the Learning
  Centre

Team one will use the web site search engine.
Team two will use Ask Us. The first to find all
of the above WINS!
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Any Questions?