Exhibit Professionalism

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Exhibit Professionalism

• Characteristics of Health Professionals

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Professional

• What is a professional?

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Professional

• A person who engages in a pursuit or activity
  professionally.
• Is extremely competent in a job.
• Skilled at the occupation.

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Paraprofessional

• What is a paraprofessional?

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Paraprofessional

• A person who is trained to assist a professional
• A representative of the profession.

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Professionalism

• Why is professionalism important?

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Professionalism

• Improves the confidence of the patients
• Improves relationships with the patients
• Improves relationships with co-workers

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Professionalism

• What are the traits expected of a
• professional?

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Positive Traits

• All need to be practiced and learned
• Some take more time to develop than others
• Improving on these makes us better professionals,
  employees and co-workers

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Empathy

• Ability to identify with and understand others
  feelings, situations and motives
• Requires sincere interest in working with people
• Need to care about others

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Patience

• Be tolerant and understanding
• Control your temper
• Deal with frustration and overcome obstacles

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Tact

• Saying the kindness or most fitting for the
  situation
• Demonstrates consideration for others
• Requires practice

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Co-operation

• Allow others choices whenever possible
• Cooperate with schedules, wants and routines

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Sensitivity

• Aware of peoples needs
• Aware of feelings and emotions

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Respect

• Treat others with consideration
• Kind and courteous

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Honesty/Credibility

• Truthfulness and integrity
• Others must be able to trust you
• Admit mistakes so that they can be corrected
• Keep promises

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Dependability

• Accept the responsibility of the position
• Report to work on time
• Maintain attendance
• Perform tasks on time
• Be reliable

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Responsibility

• Willing to be accountable for your actions
• Others can rely on you and know you will meet
  your obligations

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Willingness to Learn

• Learn and adapt to changes
• Health care changes frequently
• May need to learn new techniques
• Continuing education required to remain competent
  

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Acceptance of Feedback

• Some criticism will be constructive
• Dont be resentful of negative feedback. Instead
  learn and improve

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Enthusiasm

• Enjoy your work and display positive attitude
• Can be contagious
• Concentrate on the positive

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Self Motivation

• The ability to begin and follow through
• Continue the task without constant direction

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Adaptability

• Adjust or change to meet the patient needs
• New technologies, new treatments

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Competence

• Qualified and capable
• Follow instructions, use approved procedures and
  strive for accuracy

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AVOID Negative Traits

• Belittling
• Using
• Ignoring others

• Condescending
• Sarcasm

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Personal Hygiene/Grooming

• List ways that healthcare personnel can project
  a professional image in their appearance.

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Personal Hygiene/Grooming

• Portrays a professional image
• clean hands
• scents
• makeup
• hair
• oral hygiene
• dress

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Teamwork

• Health care professionals working as a team
  quality care and service

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Teamwork

• Quality health care is dependent on all doing
  their part.
• It is the team work of all health care workers
  that provides the service to the patient

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What is a Team?

• A group with a specific goal
• Each person has expertise
• Each responsible for own actions and decisions
• Members pool knowledge and ideas
• Each works toward common goal
• Members make plans, take action and reevaluate
  future plans

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Qualities of Team Members

• Respect for others
• Willingness to share knowledge
• Ability to make decisions

• Ability to agree, disagree, handle conflict and
  deal with differences
• Ability to stand and act alone when necessary

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Conflict

• Conflict is part of human interaction

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Conflict Management

• Ineffective Means of Handling Conflict
• Erupting
• Withholding

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Conflict Management

• Effective Means of Handling Conflict
• Confronting

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Conflict Management Skills
Define the conflict View the conflict as a joint
problem State the problem
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Conflict Management Skills
Check perceptions
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Conflict Management Skills
Generate possible solutions Reach a mutually
acceptable solution Implement the
solution Evaluate the solution