Techies are from Mars

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Techies are from Mars (Teachies are from Venus)
NEA PR Council - 2005

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(No Transcript)
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2 themes 1) Teachies from Venus, techies from
Mars, but we all gotta talk
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2 themes 1) Teachies from Venus, techies from
Mars, but we all gotta talk
2) Ed tech leaders lot in life to have a lot to
do in life
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• William Tell

- (my alter ego) -
Geeker Seeker Teacher
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Education equation
Learning Goals
Learning Facilitation
Effective Learning/or not?
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Education equation- v 2.0
Learning Goals
Learning Facilitation
Effective Learning/or not?
Technology Inclusion
YOU
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We gotta talk...
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An ed tech directors lot...
To stand in-between the teachies and techies and
translate, mediate, facilitate
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Communication Revolution
Whats the 1 communication problem in high
tech/networked schools organizations?
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Communication Revolution
Whats the 1 communication problem in high
tech/networked schools organizations? People
communicating with people a problem
tech amplifies...
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Communication Revolution
Experiment - Who were you talking to?
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Communication Revolution
Experiment - Who were you talking to?
When you read email you are reading yourself!
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Communication Revolution
Its not just for machines anymore ..

• Techies are from Mars...
• Teachies are from Venus

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Communication Revolution
Its not just for machines anymore ..

• Techies are from Mars...
• Teachies are from Venus
• Communication probs? You bet!
• (without the romantic makeup dinner)

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What did you say?
Subtextometer Same conversation, different
levels...
Teachie I need more file space...
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What did you say?
Subtextometer Same conversation, different
levels...
Teachie I need more file space... Techie I
dont have file space to give you...
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What did you say?
Subtextometer Same conversation, different
levels...
Teachie I need more file space... Techie I
dont have file space to give you... Teachie You
dont feel my pain Techie Wheres my
pizza?
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What did you say?
Same thing, different languages...
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What did you say?
Same thing, different languages...
Teachie Friends, Romans, countrymen, lend me
your ears!
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What did you say?
Same thing, different languages...
Teachie Friends, Romans, countrymen, lend me
your ears! Techie Non-hostile users,
Italian-urban networkers, USA-domain-based ID
holders, lend me your carbon-based aural input
devices!
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What did you say?
Same thing, different perspectives...
Teachie Halp! Halp! The networks down!
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What did you say?
Same thing, different perspectives...
Teachie Halp! Halp! The networks down!
Teachie Halp! Halp! The networks down! Techie
Spell checker probably doesnt recognize
his last name...
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What did you say?
Same sounds, different words...
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What did you say?
Same sounds, different words...
Teachie Can we put the entire band on the bus?
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What did you say?
Same sounds, different words...
Teachie Can we put the entire band on the
bus? Techie Depends on your bandwidth...
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What did you say?
Same sounds, different words...
Teachie Can you tell me where to catch the bus?
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What did you say?
Same sounds, different words...
Teachie Can you tell me where to catch the
bus? Techie Cache the bus? Which bus?
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What did you say?
Same sounds, different words...
Teachie Without the bus its going to be a hard
drive home...
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What did you say?
Same sounds, different words...
Teachie Without the bus its going to be a hard
drive home... Techie Your hard drives at home?
Get a laptop...
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What did you say?
Same sounds, different words...
Teachie Go ditch it all!
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What did you say?
Same sounds, different words...
Teachie Go ditch it all! Techie Exactly! Go
digital!!
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What did you say?
Same sounds, different words...
Teachie Go ditch it all! Techie Exactly! Go
digital!! Teachie Finally we agree on something!!
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What did you say?
Same sounds, different words...
Teachie Go ditch it all! Techie Exactly! Go
digital!! Teachie Finally we agree on something!!
Assumicide
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What did you say?
Same sounds, different words...
Teachie Go ditch it all! Techie Exactly! Go
digital!! Teachie Finally we agree on something!!
Assumicide people assume theyre communicating
when theyre not
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Communication Revolution
Anthropology 101 in a sentence
All communication is tribal, and everyones
insecure the rest are details
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Communication Revolution
Bad communication

• Can paralyze an organization

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Communication Revolution
Bad communication

• Can paralyze an organization

In absence of good communication

• Conspiracy theories abound

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Communication Revolution
Bad communication

• Can paralyze an organization

In absence of good communication

• Conspiracy theories abound

Good communication makes members

• Valued, invested, happier better problem solvers

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Communication Revolution
Mars/Venus is a cross cultural situation -- go
for the win-win...
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Communication Revolution
Mars/Venus is a cross cultural situation -- go
for the win-win...

• Dont change each other, understand each other
  as different

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Communication Revolution
Mars/Venus is a cross cultural situation -- go
for the win-win...

• Dont change each other, understand each other
  as different
• Techies are happiest when they solve the
  teachies problems

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Communication Revolution
Mars/Venus is a cross cultural situation -- go
for the win-win...

• Dont change each other, understand each other
  as different
• Techies are happiest when they solve the
  teachies problems
• Techies want appreciation

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Communication Revolution
Mars/Venus is a cross cultural situation -- go
for the win-win...

• Dont change each other, understand each other
  as different
• Techies are happiest when they solve the
  teachies problems
• Techies want appreciation
• Teachies want empathy

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Communication Revolution
Mars/Venus is a cross cultural situation -- go
for the win-win...

• Dont change each other, understand each other
  as different
• Techies are happiest when they solve the
  teachies problems
• Techies want appreciation
• Teachies want empathy
• Help me grieve, and fix my printer!

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We gotta talk...
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An ed tech directors lot...
To wear many hats as you manage rapid change
So, Jim, where do you see yourself in ten
minutes?
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Change management biz...
Balancing many hats as a change manager...
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Change management biz...
Balancing many hats as a change manager...

• Leader/policy maker by default, not design

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Change management biz...
Balancing many hats as a change manager...

• Leader/policy maker by default, not design
• Government/God/Parents - ignored during good
  times, blamed during bad

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Change management biz...
Balancing many hats as a change manager...

• Leader/policy maker by default, not design
• Government/God/Parents - ignored during good
  times, blamed during bad
• Change counselor
  everyone takes their
  next step...

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Change management biz...
Balancing many hats as a change manager...

• Therapist...

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Change management biz...
Balancing many hats as a change manager...

• Therapist...
• Translater teacheze into techeze, vice versa

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Change management biz...
Balancing many hats as a change manager...

• Therapist...
• Translater teacheze into techeze, vice versa
• Cultivator of new worker soft
  hard skills
• (a la SCANS Report)

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Change management biz...
Balancing many hats as a change manager...

• Cheerleader - What does it take?

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Change management biz...
Balancing many hats as a change manager...

• Cheerleader - What does it take?
• Guts, vision, clarity, purpose, sensitivity

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Change management biz...
Balancing many hats as a change manager...

• Cheerleader - What does it take?
• Guts, vision, clarity, purpose, sensitivity

GVCPS
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We gotta talk...
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An ed tech directors lot...
IT people are currently left out of ISTEs
standards movement. Its your job to include them.
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Soft skills for IT...
EQ by Goleman
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Soft skills for IT...
EQ by Goleman
SOFT SKILLS ARE The ability to manage yourself
and relate to other people. (Shari Caudron,
Monster.com)
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Soft skills for IT...
EQ another view
SOFT SKILLS The attitude is the aptitude. (Me)
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Soft skills for IT...
Alaska High Tech Council

• be customer oriented

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Soft skills for IT...
Alaska High Tech Council

• be customer oriented
• see project through users eyes

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Soft skills for IT...
Alaska High Tech Council

• be customer oriented
• see project through users eyes
• respond to customers fears/concerns

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Soft skills for IT...
Alaska High Tech Council

• be customer oriented
• see project through users eyes
• respond to customers fears/concerns
• sensitivity to all stakeholders

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Soft skills for IT...
Alaska High Tech Council

• be customer oriented
• see project through users eyes
• respond to customers fears/concerns
• sensitivity to all stakeholders
• flexible, adaptable to change

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Soft skills for IT...
Alaska High Tech Council

• be customer oriented
• see project through users eyes
• respond to customers fears/concerns
• sensitivity to all stakeholders
• flexible, adaptable to change
• manage resources/set priorities within context of
  service agreements

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Soft skills for IT...
Alaska High Tech Council

• communicate with diverse groups

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Soft skills for IT...
Alaska High Tech Council

• communicate with diverse groups
• use clear, concise language

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Soft skills for IT...
Alaska High Tech Council

• communicate with diverse groups
• use clear, concise language
• break down technical language barriers

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Soft skills for IT...
Alaska High Tech Council

• communicate with diverse groups
• use clear, concise language
• break down technical language barriers
• speak and write clearly and succinctly

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Soft skills for IT...
Alaska High Tech Council

• communicate with diverse groups
• use clear, concise language
• break down technical language barriers
• speak and write clearly and succinctly
• share information, collaborate with team members

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Soft skills for IT...
Certification Magazine

• teamwork
• communication skills
• presentation skills
• selling
• running meetings
• problem-solving
• customer service

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Soft skills for IT...
Human Resources Development Canada

• self-awareness
• analytical thinking
• leadership, team-building skills
• effective communication, listening
• change readiness, diplomacy
• problem-solving, flexibility
• creativity

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Soft skills for IT...
EQ by Goleman

• 181 jobs at 121 companies worldwide- 2 of 3
  abilities for success were EQ...

(Shari Caudron, Monster.com)
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Soft skills for IT...
EQ by Goleman

• 181 jobs at 121 companies worldwide- 2 of 3
  abilities for success were EQ...
• study of many corporations, 3 top qualities
  comm. skills, interpersonal skills, initiative...

(Shari Caudron, Monster.com)
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Soft skills for IT...
EQ by Goleman

• 181 jobs at 121 companies worldwide- 2 of 3
  abilities for success were EQ...
• study of many corporations, 3 top qualities
  comm. skills, interpersonal skills, initiative...
• studies of 500 organizations worldwide, those
  with highest EQ scores rise to highest
  positions...

(Shari Caudron, Monster.com)
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Soft skills for IT...
Great advice for IT folks
Walk among the people.
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We gotta talk...
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An ed tech directors lot...
Manage change on three levels- personal, policy,
organizational.
Never, ever think outside the box.
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What to do
Change happens on three levels...

• Personal change a habit
• Policy change a standard or rule (ISTE
  standards)
• Organizational change a system through
  restructuring

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What to do...
Reacquaint self w difficulty/fear change
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What to do...
Reacquaint self w difficulty/fear change
Personal change a habit
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What to do...
Reacquaint self w difficulty/fear change
Personal change a habit

• Know your belief system...rerun average day to
  find out who you are...

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What to do...
Reacquaint self w difficulty/fear change
Personal change a habit

• Know your belief system...rerun average day to
  find out who you are...
• Change 1 thing about self--ask spouse...

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What to do...
Reacquaint self w difficulty/fear change
Personal change a habit

• Know your belief system...rerun average day to
  find out who you are...
• Change 1 thing about self--ask spouse...
• Personal changes institutional change

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What to do...
Reacquaint self w difficulty/fear change
A bit of wisdom perhaps

• Asking teachers to change asking them to change
  who they are on fundamental level

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What to do...
Reacquaint self w difficulty/fear change
A bit of wisdom perhaps

• Asking teachers to change asking them to change
  who they are on fundamental level
• Teachers usually dont change just the teacher
  part of themselves

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What to do...
Reacquaint self w difficulty/fear change
A bit of wisdom perhaps

• Asking teachers to change asking them to change
  who they are on fundamental level
• Teachers usually dont change just the teacher
  part of themselves
• Real change changes the whole person

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What to do...
Change a policy
Policy change a standard or rule

• How about ISTE communication standards? For
  techies? For teachies?

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What to do...
Change a policy
Policy change a standard or rule

• How about ISTE communication standards? For
  techies? For teachies?
• How about general ISTE standards for tech support
  staff?

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What to do...
Zoom way outinvolve the community...
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What to do...
Zoom way outinvolve the community...
Organizational change a system

• Restructuring decision making, policy
  development...

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What to do...
Zoom way outinvolve the community...
Organizational change a system

• Restructuring decision making, policy
  development...
• Restructuring/creating jobs...

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What to do...
Zoom way outinvolve the community...
Organizational change a system

• Restructuring decision making, policy
  development...
• Restructuring/creating jobs...
• Restructuring buildings, environments...

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ACTIVITY
You discuss topic/take notes We
collect/distribute notes

• TOPICS
• Develop communication standard for 1) IT workers,
  2) teachies
• Develop process to resolve communication issues
  between teachies techies
• Develop assessment strategies...

BUZZ...
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We gotta talk...
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An ed tech directors lot...
To manage change everywhere, even staffthe
pressure from competition is intense
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Education is now a buyers (rather than a
sellers) market...
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Type 1 The Angry
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Type 2 The Wistful
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Type 3 The Adopters
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Type 4 The Innovators
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Implications
1 local distance education merge 2 adding
value is everything studentas client/customer
3 the attitudes the aptitude 4 local
educators need help incentives to compete
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Teachers staff need
4Ts to compete

• Technology
• Training
• Time
• Tech Support (IT manage.)

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Teachers staff need
4Ts to compete

• Technology
• Training
• Time
• Tech Support (IT manage.)

What training?
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Teachers staff need

OIL training to compete

• Operation
• Integration
• Leadership

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Teachers staff need

Focus on Integration

• Operation
• Integration
• Leadership

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Teachers staff need

ACT Integration

• Assimilation
• Creation
• Transformation

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Teachers staff need

OIL training to compete

• Operation
• Integration
• Leadership

Whats the incentive?
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Teachers staff need
CARE incentives to compete

• Compensation
• Assistance
• Recognition
• Education

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We gotta talk...
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An ed tech directors lot...
You are in the best position to implement change
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Making ed tech work...
Great advice for ed tech folks
Be part of the curriculum team.
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The Tradition Box
Taboo
Tradition
Cultural Interface Border
Fast change thru revolution Slow change
thru leaky border
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The Tradition Box
Taboo
Tradition
Cultural Interface
Moderate change thru cultural insider who opens
portal between the two
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Is It Worth It?
You cant fight every fight...
Value of Relationship LO HI
LO HI
Importance Of Issue
IGNORE CONCEDE COMPETE COLLABORATE
Adapted from "Conflict and Conflict Management"
by Kenneth Thomas in The Handbook of Industrial
and Organizational Psychology edited by Marvin
Dunnette (Chicago Rand McNally, 1976).
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Clothes make the ed tech coordinator-
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Clothes make the ed tech coordinator-
So dress well
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Traditional storytelling planning process
1. Get a story idea
2. Develop storyboard
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Traditional storytelling planning process
1. Get a story idea
NO!
2. Develop storyboard
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Traditional storytelling planning process
1. Get a story idea
2. Develop VPS
3. THEN develop storyboard
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Visual Portrait of Story (VPS)
Middle
Problem (tension)
Solution (resolution)
Beginning
End
The psychology of story - of life as a
creative problem solving experience
(Dillingham, 2001)
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Peripetia
Tying of the knot
Beginning
End
Aristotle - Story Diagram
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Visual Portrait of Story transformation
Middle
Problem (tension)
Solution (resolution)
Transformation?
Beginning
End
What kinds of transformation?
(Dillingham, Ohler 2003)
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Transformation
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8 Levels of character transformation

1. Physical/kinesthetic - strength, dexterity
2. Inner strength - courage

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8 Levels of character transformation

1. Physical/kinesthetic - strength, dexterity
2. Inner strength - courage
3. Emotional - maturity
4. Moral - conscience

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8 Levels of character transformation

1. Physical/kinesthetic - strength, dexterity
2. Inner strength - courage
3. Emotional - maturity
4. Moral - conscience
5. Psychological - insight, self-awareness
6. Social - responsibility

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8 Levels of character transformation

• Physical/kinesthetic - strength, dexterity
• Inner strength - courage
• Emotional - maturity
• Moral - conscience
• Psychological - insight, self-awareness
• Social - responsibility
• 7. Intellectual/creative - learning, problem
  solving, critical thinking
• 8. Spiritual - awakening

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(No Transcript)
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The Communication Revolution
Its not just for machines anymore...
NEA 2005