Microsoft Systems Management Strategy

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Microsoft Systems Management Strategy

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Topics

• Systems Management Server Overview
• Management Issues for Customers
• Microsofts Management Solutions
• Systems Management Server 2.0 Detail
• Demonstration
• Questions

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Systems Management Server Overview
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Typical Cost Issues

• Management Costs
• How do I keep track of what I have?
• Upgrade Costs
• What can be upgraded and how?
• Help Desk Costs
• How do I reduce user downtime?
• Enterprise Demands
• Does it scale? Is it WAN-ready?
• Integration Costs
• Does it work with my systems?

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Systems Management ServerA core component of
Microsofts Zero Administration Initiative for
Windows

• Comprehensive management of networked PCs
• Hardware Software Inventory
• Software distribution and Installation
• Remote performance analysis and troubleshooting
• Manages leading clients within networked
  environments
• NetWare, Windows NT Server, LAN Manager, LAN
  Server
• MS-DOS, Windows, Windows 95, Windows NT,
  Macintosh, OS/2
• Extensible foundation
• Many value add applications from ISVs
• Integration with Enterprise frameworks such as
  CA, HP, IBM

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SMS Saves You Money

• NCRI (independent consultants) examined 10
  companies using SMS (from 153 to 14,625 PCs)
• Savings
• Average Range
• Software Dist. 876 218 - 1,590
• Help Desk/Trbleshooting 330 30 - 1,257
• Inventory 17 0 - 58
• Annual Net Benefit 1,200 354 - 1,813
• Using SMSs integrated inventory, distribution,
  and diagnostics saved an average of 1,200 per
  desktop
• SMS had an IRR of 315 and paid for itself in 14
  months

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Management Issues for Customers
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Customer Mgmt Issues
Issues
Microsoft Can Help ...
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Types of Managers
Customers
Description
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Management Disciplines

• Change/Configuration System admin, state mgmt
  and software lifecycle management.
• Security Management Users access, authentication
  and tracking.
• Performance Mgmt Tracing, tuning, and modeling
  of applications and networks, Service
  level provisioning.
• Problem Management Error isolation, diagnostic
  and consolidated help facilities.
• Event Management System information
  monitoring, consolidation, aggregation
  delivery.
• Batch / Output Mgmt Job execution, scheduling
  dependency submission control, and charge
  back.
• Storage Management Storage hardware
  administration, data protection and
  placement.

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Management Discipline Scope
Desktop
Network
Data Center

• Change / Configuration
• Security Management
• Performance Management
• Problem Management
• Event Management
• Batch / Output Mgmt
• Storage Management

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Microsofts Management Solutions
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The Zero Administration Initiative For Windows
(ZAW)

• ZAW is an initiative not a technology/product
• Reducing TCO on the Windows Platform
• Remove complexity from desktop administration
• Improve service quality and uptime
• Simplify the end user experience
• Track and manage change, and minimize costs
• ZAW includes
• WNTv4 Profiles and Policies, ZAK, SMS
• WNTv5 Active Directory, IntelliMirror, Systems
  Management Server, WBEM, MMC

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MS Management Solutions
Windows Management Architecture(WMA)
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Helping Desktop Managers
Customers
Description

• Desktop Manager

• Challenges
• Multiple machine configurations (HW/SW)
• Multiple levels of user control necessary
• Continuous software updates
• Reduce visits to desktop
• Solution
• Understand track the environment (SMSv2)
• Control desktop configurations (NTv4/ZAK) (NTv5)
• Deliver timely software updates to appropriate
  users (SMSv2)
• Remotely diagnose user problems (SMSv2)

Network Manager
Datacenter Manager
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NTv5 Change/Config Mgmt
Features
Functionality
User document management
Mirroring of user data to the network and caching
of selected networked data locally
IntelliMirror
Software installation
Just-in-time software install (applications,
service packs and OS upgrades) to groups of users
and machines.
User Settings Management
Mirroring of user settings to the network and
application of administrator set defaults to
users' environments.
Remote OS installation
Operating system installation from network
servers.
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Helping Network Managers
Customers
Description

• Desktop Manager

• Challenges
• Time is money - uptime is critical
• Multiple points of failure
• End-to-end view of network is critical
• Solution
• Network protocol analysis tools for diagnosis
  (NTv5/SMS)
• Full view of network and status (SMSv2)
• Integrated infrastructure provides base for
  end-to-end management (NTv5)
• Integration with 3rd party management solutions
  through Windows Management Architecture

Network Manager
Datacenter Manager
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Helping Data Center Managers
Customers
Description

• Desktop Manager

• Challenges
• Need to guarantee server uptime
• Distributed environment/centralized control
• Preservation of data is critical
• Planned software updates
• Solution
• Y2K Tools (SMSv2)
• Server management tools (NTv4/SMSv2)
• Server health monitoring (SMSv2)
• Enterprise software distribution (SMSv2)
• Partners

Network Manager
Datacenter Manager
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Management Choosing Solutions
Solution
Environment
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SMS and Windows NT
NT4 NT5 SMS
Desktop Locking Roaming User Machine
Add/Replace Application Repair Basic S/W
Distribution Advanced S/W Distribution 16-bit
Client Support HW and SW Inventory Centralized
Diagnostics/Troubleshooting Software
Metering Network Tracing/Monitoring

2.0 2.0
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Systems Management Server 2.0 (Opal)
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Systems Management Delivers on Key ZAW Objectives
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Makes SMS Easier to Install and Use

• Today
• Installing management tools is complex and
  requires sophisticated knowledge
• Users confused and delayed during login

• Solution New Set-up, Admin Client UI
• Integrated set-up of SMS and SQL
• Admin UI is MMC-based and task-oriented with
  extensive reporting facilities
• Client UI is 32-bit and non-intrusive

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Makes SMS Easier to Install and UseSet-up

• New Set-up
• Simplified process, small number of questions
• Script-based for SQL integration
• SQL database sized automatically
• No longer needs PDC/BDC
• Secondary site setup from CD

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Makes SMS Easier to Install and Use Admin UI

• New Administrator User Interface
• Full MMC Integration
• MMC clipboard format
• Native MMC property sheets
• Task-oriented UI and context-sensitive Help
• UI objects integrated with WBEM schema objects,
  config. via SDK
• Easy 3rd party integration with UI

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Makes SMS Easier to Install and Use Client UI

• New Client User Interface
• 32-bit non-intrusive, background process
• Only shown when packages are to be installed
• Based on Advertisement format

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Makes SMS Easier to Install and Use Extensive
New Reporting

• New detailed Status Reporting
• More information about SMS Services, status of
  process, etc
• View status information through the SMS Admin UI
• Site filters keep selected status info local
• Status information is consolidated and forwarded
  between servers

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Provides Richer Management Information

• Today
• Administrators need detailed management
  information from multiple sources
• Admins need easy to use network data

• Solution New Inventory, NetTrace, NetMon
• Hardware Inventory based on WBEM
• Software Inventory now discovery-based
• New Network Tracing Topology Tool
• New Network Monitor Experts

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Provides Richer Management InformationHardware
Inventory

• Richer WBEM-based HW Inventory
• More inventory, all of it accurate!
• Data from Win32, Registry, PerfMon, SNMP, WMI,
  DMI
• Configurable Inventory Coverage
• Filtering options now available

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Provides Richer Management Information Software
Inventory

• New Software Inventory mechanism
• All .exes analyzed for property information
• Audit rules dropped in favor of file scan
• Client scans machine noting files found
• Notifies server of changed files only
• Server collates data on all files in site

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Provides Richer Management Information Network
Trace Tool

• Networking Infrastructure Discovered
• Passive auto-discovery and selective polling of
  IP devices
• Trace network path graphically through SMS
  hierarchy
• Easy analysis of software distribution problems
  before the package is sent
• SNMP browser and ODBC interface

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Strengthens Software Distribution Capabilities

• Today
• Management solutions lack dynamic, flexible
  targetting for software distribution
• Distribution not network topology aware

• Solution New Targets and Senders
• implements dynamic distribution to Machines,
  Users and User Groups
• uses fan-out routing to deliver software
• supports CD-based delivery of software

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Strengthens Software Distribution
CapabilitiesDynamic, Rich Targetting

• Richer Distribution Targetting
• Any mix of machine, User, User Group, IP address,
  etc.
• Dynamic Distribution List
• Distribution rules continuously assessed against
  clients at target sites
• Distribution of software and status take place
  without delay

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Strengthens Software Distribution Capabilities
Fan-out Package Distribution

• Uses SMS Hierarchy for efficiency
• Package can fan-out to multiple points from any
  SMS Site in the hierarchy
• Package can be sent once over a slow link and
  target destinations afterwards
• Reduced bandwidth consumption

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Strengthens Software Distribution Capabilities
Courier Sender

• Software shipped between sites on physical media
  (CD, disk, etc.)
• Distribution instructions can go over the wire or
  on the CD
• Supports customers with limited or no WAN
  bandwidth between sites
• Provides path for large packages or all packages
  between such sites

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Advanced Distribution

• NT 5 provides policy-based just-in-time software
  distribution through IntelliMirror technology
• SMS enhances the NT5 Install method through
• Controlled distributions to clients and NT5
  distribution servers
• Provides intelligent distribution rules for
  better accuracy
• Provide additional distribution criteria, eg.
  RAM, disk space
• Method for background installations and scheduled
  deployments after hours
• Detailed and real-time status of progress

System Management Server
NT 5
NT 5
NT 5
Window NT 5.0, 4.0, 3.51 Windows 9x Windows
3.x Novell, etc
Window NT 5.0
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Gives Admins Tools to Meter Software Use

• Today
• Management tools are needed that indicate what
  applications are installed and running
• Admins need to be able to control app use

• Solution Software Metering
• New module designed to monitor app usage against
  a license limit for an organization
• Apps can be automatically shut-down
• Unregistered applications can be disabled

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Gives Admins Tools to Meter Software Use

• Monitor all apps running on servers and
  workstations (EXE, COM, etc.)
• Provides active control or passive monitoring of
  a licensed application
• Can restrict application usage by license quota,
  user, group, workstation, or time
• Detects monitors unregistered apps
• Supports suite licensing

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Gives Admins Tools to Meter Software Use

• Supports mobile users via a check-in/check-out of
  the license
• Supports license balancing within and between
  sites
• Resistant to Tamper
• Not affected by file renaming
• Recognizes different program versions
• Detects disabling of client agent

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Manages Desktops in More Environments

• Today
• Management solutions offer poor support for
  remote users
• Mixed NOS environments not well managed

• Solution Remote User and NDS Support
• Non-intrusive Inventory agent on clients
• Detection of mobile connections
• Passing delta information during idle periods
• Support for native NDS clients

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Systems Management Server 2.0

• Demonstration

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Questions?