The challenge of services for new registries

1
The challenge of services for new registries

• Giovanni Seppia
• Cape Town, November 30, 2004

2
The grass is greener on the other side of the
fence
3
Registry start-up phase

• Policy procedures
• Restricted
• Unrestricted
• Decided by
• Local Internet Community
• Internal Committee
• Transparency

4
Registry start-up phase
5
Registry start-up phase

• Sunrise
• Exclusive period of time for trademark and
  service mark holders to make reservations and
  preserve their marks during the roll-out of the
  new TLDs
• eu
• Prior to commencing .eu registration on a
  first-come-first-served basis and in accordance
  with EU Regulation 733/2002 and EC Regulation
  874/2004, there will be a sunrise period (phased
  registration) to allow public bodies and holder
  of prior rights to a name to apply for the
  corresponding eu domain name

6
Registry start-up phase

• After sunrise
• First come first serve
• Lottery model

7
Registry start-up phase

• Promoting domain names
• Close interaction with the LIC
• Commercial campaigns, including promotional fares
• Developing continuous dialogue with registrars

8
Registry start-up phase

• Relevant aspects
• Procedures automation
• Prices
• Level of bureaucracy

9
Registry start-up phase

• be example to shape its look
• Commercial campaign
• .be yourself
• New logo

10
Registry start-up phase
11
Registry- registrars relationship

• Criteria to be accredited
• Technical stability
• Corporate status
• Financial stability
• Organisational stability
• Other
• Less than 25 of registries reviews these
  criteria regularly

12
Registry-registrars relationship

• Code of conduct
• In order to ensure that the domain name holder
  can count on reliable information and a quality,
  some registries have proposed a code of conduct
  to registrars
• Eg. DNS.BE
• Most code of conducts are based on voluntary
  principles, but help the users to trust the all
  process
• The new eu domain registrars will be invited to
  participate in building a code of practice. Those
  registrars who sign up to the code will be able
  to display the code of conduct logo and the list
  of accredited registrars published on EURid's web
  site will indicate which registrars have the code
  of conduct label.

13
Registry-registrars relationship

• Training activities
• Most of the registries offer their registrars
  training activities on
• Technical aspects
• Administrative issues
• Legal matters
• Usually these activities are free of charges
• Moreover, certain regional organisations, like
  CENTR, provide training activities and workshops
  for registries on many topics such as IDNs,
  registry-registrars relationship,

14
Registry-registrars relationship

• Communication tools
• E-mail lists
• Regular meetings
• Help-desks
• Newsletter
• Dedicated web interfaces

15
Registry-registrars relationship

• Help-desks significant aspects
• Working hours
• Languages
• Time for processing requests
• Customer satisfaction follow-up
• Different expertise of the operators

16
Registry-registrars relationship

• Web interfaces
• Wide accessibility highly desirable
• EU communication on web accessibility standards
• Usually, divided in two sections
• Public information
• Restricted information for registrars or ISP

17
Shared secondary servers

• Most large registries informally offer free
  secondarying services for smaller registries
• Similar, some "well known hosts", RIPE etc, offer
  free secondaries also
• Some - usually equally sized registries - do
  secondary swapping arrangements, where each will
  host each others servers. This principle relies
  on registries having similar requirements and
  having similar facilities to share
• CENTR examines opportunities to locate
  secondaries via different agreements (at IXs, via
  Anycast networks) and presents these
  opportunities to its members

18
Information sharing

• Treasure other registries experiences (the grass
  is greener) via
• Discussion lists
• Regional organisations
• International meetings
• Best practices doc

19
Questions?

• giovanni_at_centr.org