PHARMACY

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PHARMACY
What is an Info System?Is a subsystem of a
business system which manages business data.  It
may be manual or computerised.   egs.   
  An Information System processes
(transforms) data (input) into information
(output).
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PHARMACY

• Information systems have five essential
  components

    All 5 components are essential to an
efficient system.      
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PHARMACY

• DEVELOPING A COMPUTERISED INFORMATION SYSTEM
•  
• The aim in developing a CIS should be to produce
  the CIS ...
• on time
• within budget
• so that it satisfies the user's needs.
• Problems
•      
• eg. Air traffic control system
• Space shuttle
• Police Department criminal records.
• Pharmacy IS
•  

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PHARMACY

• PHARMACY INFORMATION SYSTEM
• Pharmacy Information Systems (PIS)
• PIS Performs numerous clinical checks including
• allergy checking
• prior reactions
• drug-to-drug interaction
• drug-to-food interaction
• drug-to-laboratory interaction
• Also checking for dosage errors
• Allow pharmacists to create user defined alerts
  and warnings. 

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PHARMACY
Some of the activities which PIS have been
employed in pharmacy departments include
Clinical Screening

• Prescription Management
• When prescription orders are received, the orders
  are matched to available pharmaceutical products
  and then dispensed accordingly depending on
  whether the patient is an inpatient or
  outpatient.

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PHARMACY
Inventory Management This is made even more
difficult when there are multiple dispensing
points. When done manually it is very difficult
to maintain an accurate inventory. Patient Drug
Profiles These profiles are used for used
for clinical screening anytime a prescription is
ordered for the patient.
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PHARMACY

• Report Generation
• Generate reports which range from
• determining medication usage patterns in the
  hospital
• the cost of drugs purchased and /or dispensed.
• Interactivity with other systems
• It is important that PIS should be able to
  interact with other available systems such as the
  clinical information systems to receive
  prescription orders and financial information
  system for billing and charging.

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PHARMACY

• Integration
• What is integration
• How it is supposed to work
• So when, for example, Mrs. Smith receives digoxin
  at 2 p.m., that administration is documented in
  her chart and available immediately for review
  across the enterprise.

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PHARMACY
Pharmacy Informatics

• A rapidly growing area in pharmacy
• Promotes the optimal use of patient and drug
  information in combination to solve clinical
  problems and document results.
• The Pharmacy Informaticist can streamline the
  work for a pharmacist.

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PHARMACY
Pharmacy Informatics Professional

• Someone with a Pharmacy degree and has a vast
  working knowledge of
• This professional is familiar with both sides
  Pharmacy and computer/information systems.
• Thus, the Pharmacy Informatics Professional acts
  as the liaison between the computer programmer
  and the Pharmacist.

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PHARMACY
Thus, the Pharmacy Informaticist understands
system requirements completes and implements
systems, trains personnel and staff to maintain
the system, Then moves on to new tasks.  The
Pharmacy Informaticist is never bogged down with
trying to manage or maintain the same system
he/she helped create. 
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PHARMACY

• Health Information on the WWW
• Although this information can be valuable, the
  online health consumer should be wary because
  medical misinformation or 'cyberquackery' is rife
  on the Internet.
• It is important to know how to recognise a
  reputable site

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PHARMACY

• Why we go online for health informationWe go
  online to find health information because we want
  to
• Find out about alternative medical treatments.
• Seek support (via 'chat rooms' and online
  discussion lists) from other Internet users who
  have the same kind of medical disease or illness.
  
• Find relevant patient support groups.
• Resolve conflicting health information.

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PHARMACY

• Things to remember
• Online health consumers should be wary because
  medical misinformation or 'cyberquackery' is rife
  on the Internet.
• Make sure the website is owned by a reputable
  organisation before you decide to trust its
  content.
• Don't use online health information to
  self-diagnose - always see your doctor or
  healthcare professional.

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PHARMACY

• Customer Relationship Management
• CRM enables an organization to
• Provide better customer service
• Cross sell products more effectively
• Help sales staff
• Simplify marketing and sales processes
• Discover new customers
• Increase customer revenues

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PHARMACY
Forecasts for CRM Spending (in billions)
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PHARMACY

• CRM can enable an organization to
• Treat each customer as an individual
• Understand customer buying behaviors

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PHARMACY
Digital dashboard