VHA Operations Center

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VHA Operations Center
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Course Objectives

• Describe the purpose and operation of the VHA
  Operations Center (VHAOC).
• Describe the relationship and communications
  between the VHAOC and the VA Corporate Operations
  Center (VACOC) and VA Joint Operations Center
  (VAJOC).
• Describe communications between the VHAOC and the
  field and the reporting processes and
  requirements.
• Describe the role and function of EMSHG field
  staff deployed to support the VHAOC.

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Emergency Operations Center (EOC)

• Central location where agency representatives can
  coordinate and make decision when managing an
  emergency response.
• Provides a single, recognizable focal point for
  emergency or disaster management.
• Allows emergency organizations to respond as a
  team.
• Permits faster response and recovery than a
  fragmented approach would provide.

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Department Operations Centers

• Focus on internal agency incident management and
  response and are linked to and, in most cases,
  are physically represented in a higher level EOC.

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EOC Functions

• Direction and control (broad guidance, not
  tactical)
• Situation assessment (intelligence)
• Coordination.
• Priority setting.
• Resource management.

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VHA Operations Center Configurations

• Site A- VHACO
• Primary DOC functions performed by 10N, EMSHG, 13
  and/or other staff at VHA Center Office
• Additional support provided by EMSHG from
  Martinsburg

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VHA Operations Center Configurations

• Site B- Martinsburg
• Example- Red River Flood 2009
• Primary DOC functions performed by EMSHG staff in
  Martinsburg
• Regular conference calls with 10N and VHA
  leadership

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VHA Operations Center Configurations

• Virtual DOC
• Example- 2008 Hurricanes
• Two facilities linked by V-Tel or other
  technologies
• Operations and Planning functions performed at
  VHACO, Logistics and Administration/ Finance
  performed at Martinsburg

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VHA Operations Center Configurations

• Field Operations-
• COOP Sites (Site C, D)
• VAMC/VISN
• RSU

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VHA Chain of Command

• VHA Representative to VA JOC

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Field / VHA OC Interaction
DOC Director (Management)
Finance/ Administration
Planning/ Intelligence
Logistics
Operations
VISN/ Facility EOCs
Finance/ Administration
Planning/ Intelligence
Logistics
Operations
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Input from the Field

• Responses to Requests For Information
• Standard Reports
• Critical Information Flow

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Field Staff in the EOC

• Opportunities for field staff to support EOC
  operations in exercise and real-world modes
• EMSHG roles within VHA structure

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VHA OC Battle Rhythm

• 0600 IAP due for next operational period
• 0700 SITREP Due
• 0700 Shift Change
• 0730 SECVA briefed by OSP
• 0800 VHA Conference call
• 0900 VAMC Call
• 1100 VISN Conference Call
• 1100 HHS ESF 8 Conference Call
• 1200 EMSHG REM Conference Call
• 1300 DEMPS Conference Call
• 1500 SITREP Due
• 1600 VHA Conference Call
• 1600 VAMC Conference Call
• 1800 IAP due for next operational period
• 1900 Shift change
• 2009 Red River Flood

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Admin Support (SCRIBER)

• Duties and Responsibilities
• VHA JOC Log
• Shifts
• VHA Daily Leadership Report
• VHA Briefing Slides
• SITREP
• MA- Sub Tasking
• Time Sheet

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Other Issues

• Office Supplies (Toner Cartridge)
• Credit Card Issues
• Message Traffic 4300 8/29-9-17(Limitations)

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Acronyms

• VA
• VHA
• EMSHG
• HHS
• FEMA
• VA LNO
• IRCT
• HHS SOC

• ESF 8
• FCC
• NDMS
• VSAT
• RFI
• RFA

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Questions?