The General Practice for new refugees in StocktononTees

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The General Practice for new
refugees in Stockton-on-Tees
Arrival
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Innovative Practice in Refugee Health Care

• Partnerships
• Audit and research
• Quality
• Teaching and training
• Communication
• Flexibility, cultural sensitivity

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Partnerships
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Asylum Support Team
Partnerships
Teesside Positive Action SEARCH Open Door Project
North East NERS
PALS Everyday Language Solutions
Physiotherapy CMHT/psychiatrist Infectious
diseases
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Audit and research
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Age of patients (males)
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Age of patients (females)
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Need for interpreters
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Pre-migration trauma experienced
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Quality Indicators

• Use of interpreters
• Letters/posters in appropriate languages
• Length of appointments
• Immunisation coverage
• Quality prescriptions
• Patient feedback
• Communication skills of staff

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Teaching and training

• In-house teaching program
• Medical students
• first year community placement
• Public health rotation
• Special study modules
• Nursing and health visiting students

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Communication

• Meetings with all GPs before practice opened
• Annual report
• Fortnightly team meetings
• HV, PN and GP clinical meeting fortnightly
• Media work

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Challenges

• How to care humanely for failed asylum seekers
• True patient participation
• Cultural sensitivity throughout health and social
  care
• Caring for team members and retaining optimism