Patient and Family Centered Care

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• Patient and Family Centered Care
• is associated with high
• patient satisfaction and positive
• outcomes for Total Joint
• Replacement Patients.

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The Innovation

• The PFCC model at Magee-Womens Hospital of UPMC
  is a comprehensive, systems based approach that
  focuses on meeting the multiple, on-going needs
  of patients and families through the full cycle
  of care. The initiative, which was piloted
  within the Total Joint Replacement program, is
  organized around the patients experience,
  including pre-surgical care, the actual surgery
  and post-surgical intervention and rehabilitation.

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What is PFCC?

• Definition
• PFCC, Patient and Family Centered Care, is a
  redesign of patient
• care so that the hospital resources and personnel
  are organized
• around the needs of the patients and families
  rather than around
• various specialized hospital departments. PFCC
  is a methodology
• to achieve the goal.

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PFCC Methodology

• A new approach to the care of our
• Patients
• It is a process and
• methodologyIt is a mind set and the culture!

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The PFCC Journey will result in

• Providing unique Patient and Family Experiences
  not just services.
• Adaptive Learning Environment
• Branding and Differentiation derived by the
  experience
• Dream Health Care Team
• A Focusa Passion...a Team and Health Care
  Champions!

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Changes made possible by the PFCC Methodology
within the Total Joint Replacement Program at
Magee-Womens Hospital of UPMC.

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Wellness Rooms
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The Family Room A Sense of Community
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Gym with the Health Club Feel to support Group
Therapy
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Safe
0.3
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• Zero dislocations
• SCIP compliance 98 for antibiotics within one
  hour of surgery

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Effective
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Patient Centered

• 99th National Percentile Ranking

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Efficient
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Exporting the PFCC Methodology

• The PFCC methodology can be exported to any Care
• Experience, not just TJR. The following is a
  list of active
• working groups and areas in which PFCC has been
• successfully exported
• Orthopaedics
• Trauma
• Day of Surgery
• Bariatrics
• Rhuematology
• Human Resources