License Management Application LMA 1'0 Frequently Asked Questions

1
License Management Application (LMA)
1.0Frequently Asked Questions

• Dileep Burki
• Salesforce.com Product Management

2
Pre-Requisites

• This Presentation assumes your knowledge on the
  following topics
• Managed Packages
• LMA if you have already not done so, please
  listen to this breeze presentation -
  https//admin.acrobat.com/_a13852757/lma/

3
How can I associate my Managed Package with my
LMO?

• With Winter08, the location and process of
  associating your managed package with an LMO has
  changed. Please follow this processMake sure
  that you have the credentials (user name and
  password) of your LMO LMO is any DE, EE, or UE
  org with LMA installed in it.Make sure that at
  least 1 version of your managed package has been
  successfully uploadedLogin to AppExchange using
  the login name and password of your DE Org (the
  Org in which the Managed Package was built)

4
How can I associate my Managed Package with my
LMO?
(Continued)

• Go to My Uploaded Packages tab in AppExchange,
  select the uploaded version, and click the
  Register hyperlink

5
How can I associate my Managed Package with my
LMO?
(Continued)

• After Registration, in Manage My Apps, click on
  View hyperlink next to License Management
  Organization

6
How can I associate my Managed Package with my
LMO?
(Continued)

• If the Package is NOT already associated with an
  LMO, click the Change hyperlink

7
How can I associate my Managed Package with my
LMO?
(Continued)

• Enter the user name and password of the sys admin
  of your LMO

8
Do I need to associate my Managed Package with an
LMO?

• You need to associate your managed package with
  an LMO only if you need LMA functionality. If you
  dont need LMA functionality, there is NO need to
  associate your Managed Package with an LMO. To
  learn more about LMA, listen to this Breeze
  Presentation - https//admin.acrobat.com/_a1385275
  7/lma/

9
I have uploaded my Managed Package. But I dont
see the Package Version record in the LMA. Why?

• You need to ensure that you have done the
  following 2 things in order to get version
  records in the LMA
• As a one-time action, you need to associate your
  managed package with an LMO in AppExchange.
• Each time you upload your managed package, you
  need to go to AppExchange and Register your
  package.

10
My customers and prospects are installing my
Managed Package. But I dont see the Lead and
License records in the LMA. Why?

• You need to ensure that you have done the
  following 2 things in order to get lead and
  license records in the LMA
• As a one-time action, you need to associate your
  managed package with an LMO in AppExchange.
• Each time you upload your managed package, you
  need to go to AppExchange and Register your
  package.

11
How can I change the LMO for my Managed Package?

• We highly encourage you to carefully select your
  LMO as you dont have any mechanism to change it
  once you have set it. However, if there are
  important reasons for you to change your LMO,
  please contact Salesforce Partner Support

12
Do I need to associate my Managed Package with an
LMO each time I upload a new version?

• No. You need to associate your Managed Package
  with the LMO only once. After that, every time
  you upload and register your package, the package
  is automatically associated with the LMO.

13
Can I create my own Package, Package Version and
License Records in LMA?

• We strongly urge you to NOT do so. The main
  purpose of LMA is to notify you when you upload
  packages to AppExchange and when customers go to
  AppExchange and download your packages. So apart
  from setting your Lead Manager in Package Object,
  please do NOT create, modify or delete Package,
  Package Version and License Records.

14
Can I add new custom fields to Package, Package
Version and License Records in LMA?

• You can add custom fields, but please ensure that
  these fields that you create are NOT mandatory or
  required fields. This is because Salesforce
  creates records in these custom objects when
  packages are uploaded and installed and we will
  not be able to do so if you create mandatory
  fields.

15
I have uploaded my Package, but when I go to
AppExchange, I see Pending instead of Register

• There is a delay of about 10-15 minutes before
  you can see the Register hyperlink next to your
  Managed Package. After 15 mins, you will be able
  to see the Register hyperlink and register your
  package.