DEVELOPMENT SERVICES ORGANIZATION CULTURE

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Development Services
Business Center
OpX Review
November 15, 2001
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DEVELOPMENT SERVICES ORGANIZATION CULTURE

• Supporting Pillars
• Mission
• Vision
• Strategic Focus
• Operational Excellence

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DEVELOPMENT SERVICES ORGANIZATION CULTURE
MISSION

• Protect the public health, safety, and welfare
• Preserve and protect natural resources
• Provide the highest level of customer service in
  an efficient and cost effective manner

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DEVELOPMENT SERVICES ORGANIZATION CULTURE

• VISION
• Staff is recognized as a leader in land
  development,
• building code, zoning, and environmental
  protection
• enforcement. Staff uses cutting edge
  technology
• to improve efficiency and productivity. Staff
• performs as a highly integrated matrix management
• organization.

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DEVELOPMENT SERVICES ORGANIZATION CULTURE
STRATEGIC FOCUS

• Alignment of goals objectives with the
  Enterprise
• Balanced scorecard approach to performance
  excellence
• Fiscal viability and sustainability
• Matrix approach to operations Enterprise
  support
• Fact-based management in all that we do
• Establishment and nurturing of relationships and
  partnerships with all stakeholders

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Enterprise Strategic Issues
DSBC - Core Businesses
Current
Plans Review Permitting
Zoning Administration
Code Enforcement
Inspection Services
Proposed
Central Customer Service Center
Inspection Services
Plans Review Permitting
Zoning Code Enforcement
Survey Mapping
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DEVELOPMENT SERVICES ORGANIZATION CULTURE
OPERATIONAL EXCELLENCE

• Performance results that support strategy
• Linking accountability for performance
• Statistically based target levels
• Continuous improvement in results
• Best practice expertise

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DEVELOPMENT SERVICES OPERATIONAL EXCELLENCE
PRESENTATION

• Balanced scorecard performance measures
• Synergy of measures
• Basis for measurements
• Statistical validity of data and targets
• Continuous Improvement

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DEVELOPMENT SERVICES OPERATIONAL EXCELLENCE

• PRESENTATION
• Balanced scorecard performance results
• Synergy of measures
• Basis for measurements
• Statistical validity of data and targets
• Continuous Improvement

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DEVELOPMENT SERVICES PERFORMANCE RESULTS
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DEVELOPMENT SERVICES PERFORMANCE RESULTS
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DEVELOPMENT SERVICES PERFORMANCE RESULTS
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DEVELOPMENT SERVICES OPERATIONAL EXCELLENCE

• PRESENTATION
• Balanced scorecard performance results
• Synergy of measures
• Basis for measurements
• Statistical validity of data and targets
• Continuous Improvement

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DEVELOPMENT SERVICES OPERATIONAL EXCELLENCE
SYNERGY OF FINANCIAL MEASURES

• Leading indicators of economic health
• Expenditures balanced with revenues
• Strategic indicators of tax base/economic
  development
• Efficiency of financial management

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DEVELOPMENT SERVICESPERFORMANCE RESULTS
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DEVELOPMENT SERVICES OPERATIONAL EXCELLENCE
CUSTOMER FOCUSED SYNERGY

• Customer satisfaction
• Response/solution to problems
• Customer outreach educational/informational
• Partnerships
• Neighborhood cleanups
• Signs removed from Right-of-Way

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DEVELOPMENT SERVICESPERFORMANCE RESULTS
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DEVELOPMENT SERVICES OPERATIONAL EXCELLENCE
SYNERGY OF INTERNAL PROCESSES

• Process modeling/reviews/improvements
• Process combining
• Boundless process review
• Cycle times
• Code enforcement efficiency and effectiveness

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DEVELOPMENT SERVICESPERFORMANCE RESULTS
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DEVELOPMENT SERVICES OPERATIONAL EXCELLENCE
LEARNING GROWTH SYNERGY

• Strategic tactical alignment of employees
• Employee satisfaction with communications
• Enhancement of employee competencies
• Staff reliability and stability
• Control of premium labor costs
• Promotional opportunity

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DEVELOPMENT SERVICESPERFORMANCE RESULTS
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DEVELOPMENT SERVICES OPERATIONAL EXCELLENCE

• PRESENTATION
• Balanced scorecard performance results
• Synergy of measures
• Basis for measurements
• Statistical validity of data and targets
• Continuous Improvement

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DEVELOPMENT SERVICES OPERATIONAL EXCELLENCE
BASIS FOR MEASUREMENTS

• Linked to higher level objectives
• Pareto approach (80/20 rule)
• Fact-based management
• Best practice (benchmarking)
• Achievable targets
• Room for continuous improvement

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DEVELOPMENT SERVICES OPERATIONAL EXCELLENCE

• PRESENTATION
• Balanced scorecard performance results
• Synergy of measures
• Basis for measurements
• Statistical validity of data and targets
• Continuous Improvement

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DEVELOPMENT SERVICES OPERATIONAL EXCELLENCE
STATISTICAL VALIDITY

• Performance gauged on FYTD data
• Targets adjusted on basis of 6-sigma analyses
• benchmark data
• Investigation of anomalies in data
• Better performance through process analysis

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DEVELOPMENT SERVICES OPERATIONAL EXCELLENCE

• PRESENTATION
• Balanced scorecard performance results
• Synergy of measures
• Basis for measurements
• Statistical validity of data and targets
• Continuous Improvement

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DEVELOPMENT SERVICES OPERATIONAL EXCELLENCE
CONTINUOUS IMPROVEMENT

• Systematic review/improvement of results
• Systematic review/revision of business processes
• Improvement in employee competencies
• Increased employee involvement
• Recognition and rewards for achievement

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The End
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Land Developments Activities

• LDR BCC Public Hearing
• South Venice 2010 Meeting
• Development Community Meeting
• Chamber of Commerce Meeting
• ROW Utilization Workshop
• Stormwater Workshop
• CIAC Meeting
• LDS BCC Public Hearing
• FSMS Seminar

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Plans Review Permittings Activities

• ABC Strategic Plan Presentation
• GCBE Roundable Discussion with Jim Ley
• Civics 101 - Academy III
• GCBE Code Presentation
• Chamber of Commerce Expansion Workshop
• Gulf Coast Builders Exchange - New Florida
  Building Code
• Committee for Economic Development Impact Fee
  Mitigation Program
• AIA Code Presentation
• Board of Realtors FEMA Presentation
• SCOPE Affordable Housing Presentation

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Inspections Activities

• Framing Inspection Trainings
• - Shamrock Park
• - Forest Products

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Code Enforcements Activities

• Historic Laurel Community Park Association
• Siesta Key Presidents Council Meeting
• Siesta Key Homeowners Association Meeting- Siesta
  Towers
• Desoto Acres Neighborhood Association Board of
  Directors Meeting
• Desoto Acres Neighborhood Association Meeting
• South County Sheriff's Office Training Session
  for CE Real Property Issues
• Osprey Civic Association Meeting
• Osprey Civic Neighborhood Association Meeting

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Resource Protections Activities

• Island Village Montessori School Presentation By
  Forestry
• Phillippi Creek Park/Preserve Cleanup
• Riverview High School Cleanup
• Fruitville School / Environmental Protection

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List of Partnerships

• Inspections
• Forest Products - Training
• MACA - Training/Information/Communication
• HBA - Training/Information/Communication
• Resource Protection
• Manatee-Sarasota Education Board
• - Riverview High School Shoreline
• Community Service Business Center
• - Phillippi Estate Shoreline

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List of Neighborhood Cleanups

• Newtown
• Nokomis
• Fruitville Elementary
• South Venice
• Beverly Terrace
• Laurel
• Proctor Road
• Englewood
• Osprey

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List of SMART Projects

• Site Development
• Sutter Roofing
• Nelson Publishing
• Miles Media Group Headquarters
• ASO Corporation Expansion
• Shannon Road Tower Replacement
• Construction Plans
• Out of Door Academy High School
• Magnolia Greens LWRCP Phase 1
• Lakewood Ranch Corp. Park U 6 P II
• New Gate Montesori School
• Plats
• Lakewood Ranch Corp. Park U 6 P II

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