Instant Messaging

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Instant Messaging
A Presentation by Stephanie Ard
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What Is
Instant Messaging?

• Instant messaging is a real-time typed
  communication that happens between computers over
  a network connection such as the internet.
• a rich collaborative framework in which people
  can interact more rapidly and be better
  informed (Ovum)
• A fun and popular way to interact with friends
  and other people!

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• Types of Instant Messaging
• Public These type of networks are intended for
  the average user. Anyone can sign up for these
  free IM services through providers such as MSN,
  AOL and Yahoo. They are primarily intended for
  use by individuals for social purposes. (Ovum)
• Private There are other IM networks that can be
  designed by different IT vendors for a specific
  organization. Businesses are more likely to use
  these IM services because organizations can
  control how they are used, and because of their
  security posture. (Ovum)

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What type of IS is IM?

• OAS (Office Automation System)
• similar to e-mail (which is classified under
  OAS)
• IM supports the processing and communicating of
  information
• IM increases productivity of office workers

Also, Instant Messaging works within a
same-time/different-place framework!
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History of Instant Messaging
Background/Evolution

• Instant Messaging first started to appear in the
  1970s on multi-user operating systems such as
  UNIX and it was originally just for
  communication for users on the same machine.
• In the late 1980s an online service called
  Quantum Link offered user-to-user messages for
  customers. These messages were known as On-Line
  Messages (or OLMs) and this later transformed
  into AOL Instant Messaging, a common IM service
  today.

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• A screenshot of PowWow, one of the first instant
  messengers with a Graphical User Interface

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• The first Instant Messaging company was ICQ a
  play on the words I Seek You, and was quickly
  followed by AOL (America online).
• A couple years later AOL acquired ICQ, and then
  ICQ was awarded patents for instant messaging.
• During this time, other companies such as yahoo
  and MSN developed their own application- each
  with their own protocol.
• In 2000, an open-source application and open
  standards-based protocol called Jabber was
  launched (Wikipedia)
• Now Instant Messaging services are offering
  other features such as video conferencing, VoIP,
  and web conferencing.
• Also, Instant Messaging has now become mobile.
  Users can access IM services from their cell
  phones and PDA devices.

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Uses of Instant Messaging

• The most widely used application of Instant
  Messaging is for personal use
• the tenor of instant messages is typically
  casual, informal, and friendly. One user
  contrasted it with email Its more casual so
  you can be more quirky. Relaxed grammar and
  spelling are the norm. Standard capitalization is
  often ignored though caps may be used for
  emphasis. Multiple exclamation points and
  question marks are sprinkled liberally through
  Instant messages. This informality lends Instant
  messages a kind of intimacy that is often absent
  from other types of meditated communication.
  (Lovejoy and Grudin)
• According to the survey completed by friends and
  family of our class, almost 50 of IM users claim
  to use it daily, and 23 people out of 34 users
  specifically stated that they use IM to keep in
  touch with and to chat with friends.

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ROTFL
GFTD
LOL
BBRN
BRB
TLK-2-U-L-8-R
GMAB
TTYL
BBL
IDTS
ROTFLOL
NRG
NBD
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• Another wide use of IM, is Corporate/Organization
  al Use
• Instant messaging has arrived in the
  enterprise. Organizations are planning to double
  their use of instant messaging in 2005, mostly by
  deploying private corporate networks. (Ovum)
• Tens of Millions of IM accounts are now used in
  business settings.
• Because of the high demand for IM applications
  in the business world, Enterprise Instant
  Messaging (EIM) was created.

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Impact of IM

• There are many societal and personal life impacts
  that IM has had. These include
• Real-time, fast communication and collaboration.
  
• A new form of short hand language that has
  become integrated into our daily lives.
• You can also talk to multiple people at once
  through IM chats and can save conversations.
• There is less and less of a need for
  face-to-face interaction.

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There is confidence that instant messaging can
bring substantial business benefits through
speeding up decision making and improving
communications (Ovum).

• Impacts of IM on the business world include
• Improving communications
• Speeding up decision making processes
• Improves communications with at-home workers
• reduces voicemail usage
• multi-tasking is improved
• Faster file-sharing
• Instant Messaging Conferencing

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Issues with IM

• Business Issues Include
• Security Risks
• Compliance Risks
• Inappropriate Use
• Intellectual property leakage
• Internet Stalking is made easier through IM
• Miscommunication

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Solutions to the Security Problems In the early
2000s, a new class of IT security provider
emerged to provide remedies for the risks and
liabilities faced by corporations who chose to
use IM for business communications. The IM
security providers created new products to be
installed in corporate networks for the purpose
of archiving, content-scanning, and
security-scanning IM traffic moving in and out of
the corporationWith rapid adoption of IM in the
workplace, demand for IM security products began
to grow in the mid-2000s. By 2007, the preferred
platform for the purchase of security software
had become the "appliance", according to IDC, who
estimate that by 2008, 80 of network security
products will be delivered via an appliance.
(wikipedia)
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Future Directions for IM

• Will companies like MSN and Yahoo become like
  phone service providers?
• Will our language be heavily affected?
• http//www.youtube.com/watch?v4nIUcRJX9-omoder
  elatedsearch
• Internet2 is looking to create a uniform and
  universal protocol for Instant Messaging
  applications.
• IM will continue to improve business processes.

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References

• Davey, Theresa, etc. "Instant Messaging
  Functions of A New Communicative Tool." 27 June
  2007  lthttp//www.nd.edu/sblum/InstantMessaging.
  pdfgt.
• Hu, Jim. "The future of instant messaging."
  CNET News.Com 24 Sept. 2003. 27 June 2007     
• lthttp//news.com.com/2008-1032_3-5081443.htmlgt.
• "Instant Messaging." Wikipedia, the free
  encyclopedia. 26 June 2007. 27 June
  2007 lthttp//en.wikipedia.org/wiki/Instant_mess
  aginggt.
• "Instant messaging making an impact on the
  enterprise." www.ovum.com. 7 Mar. 2005.
  Datamonitor. 27  June 2007 lthttp//www.ovum.com/
  go/content/c,377,55253gt.
• Lovejoy, Tracey, and Jonathan Grudin. "Messaging
  and Formality Will IM Follow in the Footsteps
  of Email?" Human-Computer Interaction---
  INTERACT'03 2003 817-820. 27 June2007    
•   lthttp//www.idemployee.id.tue.nl/g.w.m.rauterber
  g/conferences/
• INTERACT2003/INTERACT2003-p817.pdfgt.
• Saunders, Christopher. "Internet2 Explores IM's
  Future." Instantmessagingplanet.com. 28 Oct.
  2003. 27 June 2007 lthttp//www.instantmessa
  gingplanet.com/enterprise/article.php/3100351gt.