EGovernance A Password to Economic Growth

1
E-GovernanceA Password to Economic Growth

• Government of Maharashtra

2
Content

• Economic Growth
• Governance Model
• Growth of ICT and E-Governance
• Challenges in E-Governance
• Maharashtra Perspective

3

• Economic Growth
• Rise in GDP
• Increase in per capital Income
• Increased Productivity
• Very well established maintained Infrastructure
• .. Other parts of elephant in the story of
  elephant 7 blinds
• Good governance

4
Governance Model
Governance
Elected Reps
Citizens
Public Works
Taxes
Expenditure
Administration
5
Governance Model
Governance with Barrier
Barriers exist for most citizens
6
Elected Reps
Citizens
Public Works
Barrier
Taxes
Expenditure
Administration
Barriers Rules Procedures Regulations Forms
7
Growth of ICT

• Spectacular growth of Internet all over the
  world has changed the total scenario of
  governance
• Internet has potential of transforming the way
  government around the world functions and
  citizens and business will interact with the
  government
• Todays technological transformations are
  intertwined with another transformationglobalisat
  ionand together they are creating the network
  age ( Human Development Report 2001)
• Moores law predicts the doubling of computing
  power every 1824 months due to the rapid
  evolution of microprocessor technology. Gilders
  law predicts the doubling of communications power
  every six monthsa bandwidth explosion due to
  advances in fibre-optic network technologies.

8
Information and Communication Technology

• Can ICT be a change agent to reduce barriers,
  expand participation and strengthen democracy?
• Can ICT be a change agent for achieving economic
  growth?

9
What is E-governance?

• E-government is the continuous optimisation of
• service delivery, constituency participations and
• governance by transforming internal and external
• relationships through technology, internet and
• New media.(Silubane, 2001)

10
E-Governance Good and Efficient governance
through ICT

• What does E-Governance seek to achieve
• Efficiency
• Transparency
• Citizens participation
• Thus contributes to
• Good governance
• Trust and Accountability
• Citizens awareness and empowerment
• Citizens welfare
• Democracy
• Nations economic growth

11
Impact of E-Governance

• New Opportunity for delivery of services to
  citizen
• Provides easy access to government information
  and services
• Reduces the need for large physical
  infrastructure
• Allows developing countries to leapfrog

12
Impact of E-Governance on Economy

• A nation having a good GDP does not necessarily
  have an efficient government but increasing
  government efficiency has positive impact over
  GDP and more on per capita income. (Kaufmann et
  al. 2002)
• Under Globalisation processes businesses can
  move their operations more easily than before.
  This is forcing cities, states, and countries to
  compete more vigorously in a host of areas to
  attract and retain business and knowledge
  workers. (Deloitte Research, 2003)

13
(No Transcript)
14
Factors for successful E-governance

• Political will and top management support
• Appropriate Cyber laws e-transactions, dispute
  handling,
• Business processes re-engineering
• Reduction of decision making layers
• Security and privacy
• Involvement of Staff and Stake-holders from
  concept to implementation
• Change management
• Private-public partnership- appropriate revenue
  model
• Common standards and infrastructure
• Indian Languages
• Training and Motivation

15
Stages of E-Governance

• Phase I Publish using ICT to expand access to
  government information
• Phase IIInteract using ICT for two-way
  communication between citizens and government
• Phase III Transact enabling citizens to do
  transactions on-line
• (Center for Democracy and Technology,2002)

16
Maharashtra Perspective
17
Background

• Massive State Government machinery
• 16 Lakh Employees
• 35 districts
• 300 urban local bodies
• 400 Taluka
• 30000 village panchayats
• Multi-tier governments
• Old legacy

18
Maharashtra IT policy
Empowerment through Connectivity
Mission Statement
Anytime, Anywhere, Anyhow services
Objective
19
Approach

• Start small, deliver value, scale fast
• Earliest application are the ones that provide
  maximum visible benefit
• Business Process Re engineering examined instead
  of mere automation of existing manual process
• Outsourcing the entire IT infrastructure to
  service the requirements relating to Hardware,
  Networks, Application Support, Database and OS
  Support, Help Desk and Processes relating to
  citizen interface
• Service levels for fail safe operations against
  payment for the services either from the Citizens
  for the front end or by government institution
  for the back end

20
Citizen Service The best channel for each
citizen
Integrated Citizen Facilitation Center
Citizen Service/Correspondence/eCommerce
Integrated Backend
Content Delivery
Service Providers
Suppliers Partners
21
Lighthouse projects

• Sarita project of IGR
• Setu front end
• Koshvahini of Treasuries and Accounts
• PWD online
• Kalyan Dombivli Municipal Corporation
• GIS package from MRSACS Web site
• Employment Exchanges
• Small Savings
• Mahanet with video conferencing facility
• Computerization of Land Records

22
Projects in Pipeline

• Maharashtra State Wide Area Network
• State Data Center
• Capacity Building
• Video-conferencing between Jails and Courts
• Electronic Stamps
• Paper Less Government
• E-Procurement
• E-Learning
• Computerization of Medical Education
• I-SETU
• Common Service Centers (CSCs)

23
Value addition- Examples

• SARITA generating gt20 additional revenues for
  Government and gt US 4 mn from transaction
  revenues every year with turn around time of 30
  minutes for citizens
• IGR Norm- Create one office of Asst
  RegistrarClerkpeon for each increase of 50
  registrations per day. Currently each set is
  taking load of 60-80 registrations per day at
  65-70 locations saving US 40,000 per month.
• Treasury Norm- 730 pensioners, one clerk. Due to
  computerisation each clerk is able to take load
  of 2000 pensioners and department has surrendered
  220 posts saving US 50,000 per month.
• PWD 50 saving in telephone cost across the
  state.

24
Message

• ICT is the biggest enabler of change and
  process reforms with minimum resistance
• Decades of attempts for government and process
  reforms fade in face of what ICT has achieved
  in few years
• People would not so readily accept process change
  but in the name of ICT they do

25
Recognition Awards

• Computer Society of India for 2002
• Best revenue generation project- SARITA of IG
  Registration
• Best web site- pwdonline
• Best citizen service- Setu
• Ministry of Information Technology Government of
  India 2003
• Leader on e readiness index
• Ministry of Administrative Reforms Government of
  India 2003
• Golden Icon for the Best Web site-
  www.maharashtra.gov.in
• Golden Icon for the Best e governance project-
  SARITA of IG Registration
• Merit Certificate- web site of Small Savings
  department
• Merit Certificate- e governance project of Kalyan
  Dombivali Municipal Corporation
• India Tech Foundation 2003
• 1st Runner up - the most progressive State in E
  governance
• Challenger Award for the best e gov project given
  at National Level by skoch consultancy in 2004
• Kalyan Dombivali Municipal Corporation
• DOPT-MIT 2006 Silver Icon Koshwahini
• DOPT-MIT 2006 Bronze Icon Wardha Gyandoot

26
Thank You