University of Brighton 200102

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University of Brighton 2001/02

• Recruitment Presentation
• By
• Jane Jones

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Opportunities

• Graduates - summer 2001
• Year Placements
• Informal Interviews- today!

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Background

• Established 1977
• The UKs leading specialists in travel and
  tourism to Australia and New Zealand
• 2000 Business
• - 79,000 passengers
• - 60m turnover
• - 14 market share
• Exclusively Direct Sell
• 150 staff world-wide
• October 1997
• - joined Thomson Travel Group

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Austravel UK

• 9 Retail Offices throughout the UK
• LONDON-Conduit St, City, Knightsbridge
• Bristol, Bournemouth, Manchester, Leeds,
  Birmingham, Edinburgh
• National Telesales Centre - Bristol
• Comprehensive Brochure Range
• Select from Austravel

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International Divisions

• Austravel Inc
• 8 Retail Offices/Shops throughout North
  America
• Austravel Germany
• 5 shops in Berlin, Hamburg, Dusseldorf,
  Munich Frankfurt

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Austravels Marketing Programme

• Television
• - The only Australian specialist to use TV
• Colour Press
• Classified
• Direct Marketing
• - 200k Database

• Travel Shows
• Public Relations
• Radio
• Internet
• Quality Brochures

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Graduate Opportunities

• Sales Consultants
• UK
• USA
• Start Summer 2001

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The Role of the Sales Consultant

• 1. To tailor-make individual holidays
• 2. Objectives
• - To achieve given sales targets
• - To achieve the highest standard of
  Customer Service

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Key Skills required to be a Sales Consultant

• Enthusiasm
• Drive a desire to achieve
• Organisational skills
• Ability to work under pressure
• Flexibility
• Confidence - in yourself and the product
• Excellent awareness of Global Geography
• Computer Literacy
• Excellent telephone skills

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Benefits

• The opportunity to work in a dynamic fast growing
  business
• Working within a young, enthusiastic, highly
  motivated team
• Excellent training programme
• A strong commitment to management development
  programme
• Travel Opportunities
• Above average salaries commission schemes

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Remuneration Package

• UK USA
• London 15,310 22,800
• Regional 12,133
• Plus benefits!

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Other Benefits

• Incentive Earnings - Average 1,500/2,000 pa
• Annual Leave UK USA
• 20 12
• Travel - Familiarizations and Staff Discounts

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Promotional Prospects

• Excellent rewards for strong performance
• Company policy to promote from within
• Promotion to Senior after 12 months.
• Opportunity to participate in Career Development
  Programme.. fastrack to management.
• Long Service Benefits
• Increased annual leave
• Sabbaticals for travel after 3 years!

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Career Progression
Sales Consultant
Senior Sales Consultant with opportunity to
participate in the Career Development Programme
Supervisory Position Sales/ Admin/ Ticketing /
Product / Marketing
Managerial Position in one of the above areas
Regional Sales Manager
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Year Placements 2000/01

• Recruiting now for 6 placements for summer 2001
• All Bristol based
• Role of sales support/ticketing agents.

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The Role of Sales Support/Ticketing Agent

• Main Responsibility
• To provide full back-up support to the sales
  team
• Unglamorous title but plays a central and vital
  role within...

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What the job involves!

• Responsibility for issuing all scheduled airline
  manual tickets within company standards
• Controlling airline queues.
• Liasing with Sales and Product Dept to resolve
  problems.
• Liasing with airlines/suppliers
• Meeting targets and deadlines.
• Processing all client documentation in line with
  company customer service standards. -
  Confirmations- Ticket Despatch- Assisting at
  Annual Austravel Exhibitions

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Qualities required for role

• Accuracy
• Initiative
• Good Organisational Skills
• Good Communication Skills
• Ability to work under pressure
• Good team player
• A sense of humour!

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The Experience You Will Gain!

• Extensive use of an in-house computer
  reservations systems
• Competency in CRS systems Amadeus
• Customer contact and service skills
• Liaison with other departments
• Knowledge of travel industry.
• Confidence!!

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Benefits

• A challenging and rewarding work placement within
  a high profile company
• Working within a young, enthusiastic team with a
  good social life.
• One year placement salary
• 10,000 per annum
• 20 days holiday holiday per annum (pro rata)

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What its really like working for Austravel

• High Expectations
• Excellent rewards for strong performance
• Seasonal business -peaks and troughs
• Pressure at peak times
• Open 7 days a week.
• Not a 9 to 5 job
• Ask our staff!!

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Process for Graduate Applications

• Application with CV to me now!
• Please state
• Preferred Location.
• Start Availability
• Email/phone contact
• Shortlisted applicants will be invited to group
  interview in early April.
• Offers made by end April.
• Closing date 28 February

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Process for Placement Applications

• Application with CV to me now!
• Please state
• Start Availability
• Email/phone contact
• Informal interviews held this afternoon.
• Shortlist applicants will be invited to group
  interview on 13 March in Bristol.
• Offers made by end March.
• Closing date for applications 31 January

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CONTACT DETAILS
Email jane.jones_at_austravel.com Post to
Jane Jones,Austravel,25 Trenchard St, Bristol.
BS1 5AN Fax [phone]
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Questions?