Jim Cooper

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Tech Data Your Service Connection

• Jim Cooper
• Manager, TD OnCall, TD Education

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Selling Service The Rationale

• Grow your revenue
• Expanded Service Offering
• Add depth to your line card
• More complete solution provider

• Improve your profitability
• Lower Staff Infrastructure Costs
• Reduce operating expenses by utilizing our
  resources
• Add high margin services

• Stay competitive
• Competitive Pricing
• Buying power
• Fill in the gaps geographic or technical

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Why Tech Data?

• We make it easy!
• Convenience
• One-stop shop for diverse services and training
• Leverage your TD credit relationship
• Increased TD service purchasing may improve
  overall pricing
• Support
• Full service technical, education service
  consultants
• RFQ assistance
• Quality Services and Suppliers
• Non-competitive
• Channel Friendly

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Complete IT Infrastructure Support
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• Our model
• Work only with service-focused National Service
  Providers within terms of Service Distribution
  Agreements
• National footprint
• Channel friendly
• Financial stability
• Broad multi-vendor and specialized support
• Keep it simple!

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Find New Business
Expand your marketing capabilities not your
staff!

• Business Development
• Lead Generation, Appointment Setting
• Event Registration and Event Follow up
• Product/Service launch, Awareness campaigns
• Sales Administration
• E-mail, Mailer Fax blast follow up
• Customer sat surveys
• Contact list updates
• A great way to use MDF!!!

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Close New Business
with help from the Government Services Team

• Government Bid Desk
• Support for State, Local, Education, and Federal
  Opportunities
• RFP/RFQ Support
• Accurate and prompt while leveraging vendor
  programs for competitive edge
• GSA Contract Support
• Support Letters of Supply with price product
  updates while maintaining compliance TAA, BAA,
  508, COO
• Business Development Team
• Segmented to better serve you Central West,
  East Beltway, SMB VAR Nationals and Marketing
  activities

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Close New Business
with help from the Technical Services Team

• Over 90 dedicated tech support personnel
• More than 1,900 industry recognized
  certifications
• Network Design Configuration Support
• Vendor-specific System Engineering VPR support
• Cross-sell/Up-sell support

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Stage The Product
Tech Data Integration Services

• Capacity
• 29,000 units/month capacity
• Operating 5 days per week
• Capabilities
• Hardware/software installation
• Rack configuration/shipping
• NOS setup, turnkey builds
• Asset tagging and labeling
• Customized end-user setup

• Quality Systems
• Electronic systems and ISO 9001
• 2000 floor controls
• Protected LANs/data centers
• EDS/environmental controls
• Cisco Advanced Integration Services
• Scalable and low-cost fulfillment

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Install The Product

• From simple to complex installation support
• Desktop/Server/Peripheral
• Telephony Installations
• Specific Skill Sets On Demand!
• Project Management capabilities
• IBM Locally Delivered Services (IGS)
• HP Installation Carepacks

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Maintain The Equipment

• Point-of-Sale Extended Service Contracts
• One and Two year On-site Repair and Replacement
  Plans
• Includes Power Surge Coverage and No-Lemon
  Guarantee
• Plans are Transferable and Cancelable, No
  Deductible

• Post-Warranty Maintenance
• Multi-vendor Desktop/Server/Storage/Peripherals
  Support
• National Printer Support-all major manufacturer
  brands, multiple coverage levels available
• Successful track record providing post warranty
  maintenance to Government industry
• Qualified in several government NAICS codes
  811212811213811219541512 and 541519

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Ongoing Support

• Contract to Hire Program
• Eliminate bad hiring decisions
• Evaluate work habits, skills
• Assess professionalism, fit
• Reduce turn over

• IT Staff Augmentation for short and long term
  projects
• Consultants for nationwide deployments, network
  migrations and moves, adds and changes
• Access to over 150,000 highly-qualified and
  diversified consultants on a hourly or fixed rate
• Broad range of experience from Desktop Techs to
  Enterprise Architects
• Highly competitive rates

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Ongoing Support
End User Help Desk

• Provides telephone and online support
• 24x7 or 8x5 business day coverage
• Unlimited use for a fixed, flat annual fee
• Great for bundling with desktop/laptop sales
• Supports all major desktop apps
• Competitive Pricing
• Nationally certified Womens Business
• Enterprise (WBE cert242617)

NEW Level 2 Help Desk for IT Professionals
incident based
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Managed Services New offering!

• A leading provider of remote managed services as
  well as security services
• Established in 2001
• Pittsburgh based, Veteran-owned
• Sku-based, low cost of entry
• NetServe/Support Remote Network Management
• NetServe/Monitor Remote Network Monitoring
• NetServe/Scan Security Assessment
• NetServe/Scan PCI Compliance Services
• NetServe/Health Infrastructure Analysis

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Training for Every Need
http//www.tdeducation.com

• Over 1,200 vendor-authorized training and
  certification classes in 150 locations
• Strategic technologies
• Sales and business development
• Formats include
• In-class instruction
• Self-study (Web, CBT, video)
• Customized on-site programs
• RESELLABLE!

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Whats HOT in IT Training
http//www.tdeducation.com

• Cisco CCNA/DA
• Cisco Foundations Express also Telephony
  Security
• IBM Education Packs
• MCSE 2003 Bootcamps
• Nortel
• RESELLABLE!

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Training for Every Need
Cisco Express Foundation Premier Fast Track
Training
Benefits of achieving your Cisco Specialization
through Tech Data
Rapid advancement through partner levels
Increased eligibility for marketing dollars
Access to restricted products Differentiation
from your competitors Enhanced
credibility with customers Increased
productivity and higher customer
satisfaction
Exclusive Discount, greatly accelerated training
AM role requirements fulfilled w/no time
out of office SE/FE training time
reduced from 10 days to 3 days Reduced
administration all inclusive booking Exclusive
Mentoring for Participants (all roles) Ongoing
training consultation and support
Fast Track your way through the Express
Foundation Requirements
Role 1 Account Manager Requires and
understanding of core Cisco technologies and the
ability to recognize key business opportunity
indicators for technology solutions.
Role 2 System Engineer Presales engineer
responsible for designing comprehensive customer
business solutions.
Role 3 Field Engineer Post-sales engineer
responsible for solution implementation and
operation.
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Whats HOT in IT Training
GLOBAL KNOWLEDGE TRAINING VOUCHERS FROM TECH DATA
The Training You Need When and Where You Need
It Maximize your training investments with help
from Tech Data! Weve partnered with Global
Knowledge to offer you a convenient and flexible
way to get the training you need when, where
and how you need it. What Training Can I Get
with My Vouchers? Each training voucher entitles
the holder to one course registration from a list
of more than 150 Global Knowledge courses. Use
your vouchers for expert instruction in these
business-critical areas

• Application and Web Programming
• Authorized Cisco
• Linux and Unix
• Microsoft
• Networking and Wireless

• Oracle
• Project Management Professional Skills
• Security
• VoIP and Telephony

• TWO Great Options to Choose From
• Advanced Silver Training Voucher 3195 (part
  number 8020C)
• This voucher covers more than 150 courses,
  including
• Microsoft MCSE, MSCA, MCP
• Cisco CCDA, CCNA, CCNP
• Networking Fundamentals, TCP/IP, Telecom,
  Wireless, Unix, Security
• Project Management Professional Skills
• Boot Camps CCNA, Net, and Advanced Security
• Cisco advanced technologies such as PIX, VPN,
  SECUR and more
• Advanced Gold Training Voucher 4595 (part number
  8030C)
• This voucher covers many of our boot camps and
  mini camps as well as very complex Cisco
  technologies.

Vouchers
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Get the training you need at the best price
Well Find you the right class, in the right
location, at the right price!
HP provides industry leading education and
training for IT professionals to enable them to
be more effective in their jobs. Receive 10
off all HP training classes
Make knowledge a competitive advantage By using
the latest learning technologies and proven
implementation techniques, IBM Learning Services
upgrades your employees technical and business
skills enabling them to help achieve your
business goals. Receive 15 off street price on
IBM Education Packs 5,000 or greater
Tech Data Education is here to help your company
attain, or retain, Cisco Systems Partner Program
levels and specializations by offering authorized
Cisco training courses at a price you can
afford. Get 25 off all Cisco Specialization and
Certification Training
Classes are offered in the following formats
Instructor-led Self-paced e-learning
Individual classes Complete libraries, Live
On-line Instruction Recorded On-line
Instruction Customized On-site Training
Need Nortel Certification? We offer expert
training to support more than 50 Nortel Networks
certification exams. Just choose the
certification you need and view the related
training required. Receive 10 off Self-paced
or Classroom based Nortel Training
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And Finally
Contracted Asset Disposition Services from.

• Asset Disposition Leader since 1992
• GSA Prime Contractor (GS-35F-0439M)
• Partner to leading OEMs (Trade-In Programs)
• Strategically Located Processing Centers
• -Paulsboro, NJ (ISO 90012000)
• -Coppell, TX (ISO 90012000)
• -Colorado Springs, CO (DOD Certified Secure)
• Contracted Values, Fixed Costs
• Data Sanitization Services
• Remarketing Services
• Environmental Recycling

Are you one of the 57?
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Complete IT Infrastructure Support
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Contact Info

• TD OnCall Hotline 64257
• tdoncall_at_techdata.com
• Services at www.techdata.com
• Education Hotline 75002
• tdeducation_at_techdata.com
• www.tdeducation.com

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Case Study

• Opportunity A reseller building an IP/Telephony
  practice based on the Cisco Call Manager Express
  solution, needs marketing assistance to acquire
  new customers interested in adopting/implementing
  VOIP.

• Solution TeleSMART for Resellers
• This reseller engaged TeleSMART to uncover
  prospective customers in their geography.
  TeleSMART helped develop and implement their
  outbound campaign strategy, and 45 of
  successfully contacted leads resulted in a follow
  up opportunity for their sales team, 10 of which
  were considered hot leads requiring immediate
  follow up.

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Case Study

• Opportunity A provider of solutions to the
  educational market needs post-warranty
  maintenance for desktop/peripheral equipment
  deployed in school districts throughout the US

• Solution TD OnCall Post Warranty Maintenance
• This reseller has sourced over 1000 service
  agreements to these schools while averaging 30
  margins on maintenance. They have a steady
  renewal business as existing warranties and
  maintenance contracts expire.

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Case Study

• Opportunity A regional service provider
  requires nationwide deployment of new server
  hardware and software for a national hotel chain

• Solution Installation/Deployment Services
• This reseller sourced project management,
  installation services and quality assurance
  follow up for 150 separate locations. The
  reseller continued to focus on his core business,
  while providing national service.

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Opportunity A federal integrator, continually
refreshes equipment with a federal end user and
needed a disposition solution for the replaced
equipment.
Solution Recycle Today AIT picks up replaced
equipment weekly and performs full test and audit
utilizing Recycle Today Program. Assets with
value are purchased by AIT at time of audit to
offset services costs and offer ROI to the
client July 2006 of assets processed 1349,
expected to be a monthly activity ROI to
customer 73,000 (Remarketing value of
equipment)
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Case Study

• Opportunity A large reseller in the NorthEast
  needs to source a high-level storage consultant
  for a SAN install and Cisco upgrade. Short to
  long term engagement.

• Solution SMARTSource- Staff Augmentation
• This reseller sourced a high-level enterprise
  architect that established zoning and connections
  to the customers storage servers. The reseller
  worked with the consultant prior to the week long
  engagement, to establish confidence in the
  consultants knowledge and ability.

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Case Study

• Opportunity A reseller in New Mexico has a
  customer who needs training on IBM Hardware and
  Software.

• Solution TD Education
• This reseller contacted the TD Education
  department who offered their end user the
  technical training they needed. Tech Data
  provided a full solution from recommending the
  courses to attend to processing enrollments,
  e-mailing confirmations to the end user and
  reseller.

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