Building Human Resource Management SkillsNational Food Service Management Institute

1
Orientation and Retraining

• Objectives
• At the completion of this module, participants
  will be able to
• Develop and implement an orientation plan.
• Determine reasons for retraining.
• List tools for training.
• List the benefits of training to the employee and
  to the organization.

2
Orientation and Retraining

• Personal Check-In First Day
• Reflect on a "first day" at school or a new
  position. What were the feelings inside of you?
  Consider the following list
• Excitement _____
• Nervousness _____
• Fear _____
• Happiness _____
• Apprehension _____
• Desire to succeed _____
• Desire to be well-liked _____
• Loneliness _____
• Sense of welcome _____
• Sense of importance _____

3
Orientation and Retraining

• Icebreaker Get Acquainted Bingo

4
Orientation and Retraining
Definitions Orientation- the process by which a
new employee is introduced to the new work
environment, standards, co-workers, and the
organization in general. Retraining- repeating
training and/or teaching new ways of performing a
task in order to improve performance or to
eliminate inappropriate behavior.
5
Orientation and Retraining

• New Employee Orientation Checklist
• Activity Check Completed
• 1. Introduction to fellow employees _____________
  _
• 2. Walk-through of kitchen ______________
• a. Storage areas ______________
• b. Walk-in refrigerator ______________
• c. Walk-in freezer ______________
• d. Prep area ______________
• e. Bake area ______________
• f. Cold prep area ______________

6
Orientation and Retraining

• New Employee Orientation Checklist
• Activity Check Completed
• g. Pot and pan area ______________
• h. Dishroom ______________
• i. Mop/can wash ______________
• j. Dumpster ______________
• k. Restrooms ______________
• l. Locker area ______________
• 3. Service area ______________
• a. Cash registers ______________
• b. Service lines ______________
• c. Reach-in cooler/hot box ______________

7
Orientation and Retraining

• New Employee Orientation Checklist
• Activity Check Completed
• 4. Tour of school facility ______________
• a. Introduction to principal and
• assistant principal ______________
• b. Introduction to administrative
  staff ______________
• c. Communication center (mailboxes) ____________
  __
• d. Copy room ______________
• 5. Review of meal schedule ______________
• 6. Review of work schedule ______________
• 7. Job descriptions ______________

8
Orientation and Retraining

• New Employee Orientation Checklist
• Activity Check Completed
• 8. Cleaning schedule ______________
• 9. Review CN goals and mission ______________
• 10. Review attendance/absenteeism
  policy ______________
• 11. Review lunch policies/schedules _____________
  _
• 12. Obtain telephone number and emergency
• contact number ______________

9
Orientation and Retraining

• Managers Checklist for Orienting New Employees
• Employee Name_______________________________
• Date Reported for Work_________________________
• This checklist provides an outline to follow in
  welcoming and in orienting a new worker. This is
  your greatest opportunity to win loyalty, to
  stimulate interest, and establish program
  standards. Check each item to be sure that you
  have welcomed the new employee properly and
  provided all the appropriate information.
• 1. Get ready to receive the new worker Date
  Completed
• ( ) Review her work experience. __________
• ( ) Have an up-to-date job description on hand
• to pass out. __________

10
Orientation and Retraining

• Managers Checklist for Orienting New Employees
• ( ) Have workstation, tools, equipment and
• supplies ready. __________
• ( ) Have Employee Handbook on hand. __________
• ( ) Review Employee Handbook and have
• employee sign for receipt of the
  handbook. __________
• 2. Welcome the new worker.
• ( ) Put her at ease. __________
• ( ) Indicate employee relationship to the new
• worker. __________
• ( ) Assign workstation. __________

11
Orientation and Retraining

• Managers Checklist for Orienting New Employees
• 3. Show genuine interest in the worker
• ( ) Discuss her background and interests.
  __________
• ( ) Understand employee expectations.
  __________
• 4. Explain the work of the unit.
• ( ) Describe the function. __________
• ( ) Outline the organization. __________
• ( ) Indicate her position. __________
• ( ) Explain relationship of work to that of
  other
• employees. __________
• ( ) Show where work schedule is and how to use
  it. __________
• ( ) Review work standards. __________

12
Orientation and Retraining

• Managers Checklist for Orienting New Employees
• 5. Introduce new employee to co-workers
• ( ) Describe new employees duties.
  __________
• ( ) Identify each employee by name.
  __________
• 6. Show layout and available facilities
• ( ) Explain layout of the kitchen.
  __________
• ( ) Show restroom and lockers. __________
• 7. Explain rules and regulations
• ( ) Hours of work. __________
• ( ) Punctuality and attendance.
  __________
• ( ) Use of time sheets. __________

13
Orientation and Retraining

• Managers Checklist for Orienting New Employees
• ( ) Lunch period. __________
• ( ) Use of telephone. __________
• ( ) Leave - calling in sick, personal.
  __________
• ( ) Other kitchen practices and procedures
• (smoking, safety, fire regulations).
  __________
• ( ) Dress code - what to wear each day to dress
• as a team. __________
• ( ) Show proper hand-washing techniques.
  __________
• ( ) Show temperature logs. __________

14
Orientation and Retraining

• Managers Checklist for Orienting New Employees
• 8. Instruct specifically for her job or assign a
  trained, qualified person to do so
• ( ) Give step-by-step instructions.
  __________
• ( ) Explain quality and quantity work
  standards. __________
• ( ) Indicate availability of person(s) for
  assistance. __________
• ( ) Explain use and care of tools and
  equipment. __________
• ( ) Stress safe working habits.
  __________
• ( ) Stress security aspects of job.
  __________
• ( ) Show use of lumbar support belt if
  applicable. __________
• ( ) Show use of cleaning and sanitizing
  chemicals. __________

15
Orientation and Retraining

• Retraining
• The objectives for retraining employees are to
• Reduce labor turnover.
• Reduce absenteeism.
• Increase customer satisfaction.
• Improve morale.
• Increase productivity.
• Improve job satisfaction.
• Improve sanitation.
• Decrease food costs and waste.

16
Orientation and Retraining

• Retraining
• Steps for Retraining
• Preparation
• Presentation
• Tryout
• Follow-up

17
Orientation and Retraining

• Reality Practice
• Orientation
• How will you ensure the employee has been
  successfully oriented?
• What questions do employees usually have?
• If orientation is not complete, what is the
  expected outcome?
• How do you best convey program expectations and
  standards?
• Retraining
• Use use, Care, and Cleaning/Sanitizing of the
  Electric Slicer as a retraining example.
• Where would you hold the session?
• What materials and resources would be
  appropriate?
• What questions should you ask the employees?
• How would you check the competence of all
  employees?

18
Orientation and Retraining

• Checking Out Orientation Action Plan
• Think about the orientation program currently
  utilized in your Child Nutrition Program, if
  there is one. Identify one strength and one to
  three weaknesses.
• Strengths
• Weaknesses
• When I return to the workplace I want to
  add/change/increase/improve the following

19
Orientation and Retraining

• Checking Out Retraining Action Plan
• Think about the retraining program currently
  utilized in your Child Nutrition Program, if
  there is one. Identify one strength and one to
  three weaknesses.
• Strengths
• Weaknesses
• When I return to the workplace I want to
  add/change/increase/improve the following