Title: VMA Global Voice Mail Service Demonstration Summary
1VMAGlobal Voice Mail ServiceDemonstration
(Summary)
- VMA Fall MeetingSept. 24, 1998Athens, Greece
Coordinator Bern Elliot Elliot
Communications 1-215-985-2292 Elliot_at_ACM.org
2VMA Global Voice Mail Service Trial
Goal Introduce a "Global Voice Mail Service.
- Demonstration of Service Athens 9/98. (done)
- Alcatel, Brite, Comverse, Glenayre, Lucent,
NorTel, Unifi. - Trial of service Helsinki 4/99. (preparation
stage) - Alcatel, Brite, Comverse, Glenayre, Lucent,
NorTel, Siemens, Tecnomen, UNIFI, Unisys. - Service introduction Geneva 10/99. (planning
stage) - Belgacom, British Telecom, Deutsche Telekom, FCR,
France Telecom/CNET, Italcable, Mercury, Panafon,
Pannon, Portugal Telecom, PTT Telecom, B.V.,
Saritel, Swisscom, Telecom Ireland, TeleDanmark,
Telefonica, Teleo, Voiceq, Westel.
3The Acropolis
4Ancient Baths
5Dimitris
6Demonstration Characters Messages
List
Olive Distributor 1
11
5
All-in-one Service
Olive Distributor 2
3
1/9
6
Georgios
7
Senator Needs Olives
Olive Distributor 3
8
2/4
10
Hermes God of Messaging
Dimitris
7Demonstration Companies Continents
Nortel Galway, Ireland - Toronto, CA
UnifiBoston, USA
11
5
All-in-one Service
ComverseTel Aviv, Israel
3
1/9
6
BriteManchester, UK
7
Glenayre Atlanta, USA
AlcatelParis, France
8
2/4
10
Lucent/ Athens, Greece-NY USA
LucentTexas, USA
8Hermes
Greek God of Messaging
9VMA Demonstration as example of GVMS
List Directory Services
Olive Growers Private network
Public Internet
Privat Network
Privat Network
Olive Distributor 3
Olive Distributor 1
Olive Distributor 2
Athenian Stephanos and Georgios
Dimitris
Hermes
10Demonstration Company Roles in a GVMS
Unifi and Lucent
Public Internet
Lucent ONS
Private Network
NSP - A Voicemail Alcatel
NSP - B Voicemail Comverse
Corporate Voicemail Nortel
Brite and Glenayre
Lucent Voicemail
Lucent PC
11Message Distance Traveled in Demo
1/9
3
8
2/4
7
6
5
10
63,709 Kilometers or 39,500 Miles
12Voice Mail Network Features
- Core messaging features
- Create message. Send, reply, forward.
- Enhanced messaging service features
- Network wide distribution lists
- Message filtering services, such as
auto-forwarding, blocking, message return
confirmations. Often use a profile set up by
user. - SMS and paging alerts.
13Voice Mail Network Features
- Enhanced messaging service features
- Shared directories
- between corporations, between divisions and
branch offices, between service providers,
network operators or PTTs. - Transcoding services.
- Fax holding and forwarding services.
- Billing and provisioning services.
- Integration of voice and fax with other unified
messaging features.
14Network Features Demonstrated
- Create, forward, reply messages.
- Internet Private Intranets
- Corporate and SP platforms.
- Land-line Wireless platforms access.
- Enhanced services for global lists, all-in-one
mail boxes, directories. - Unified Messaging Multiple Devices.
15Key demonstration messages
- All vendors working together to get a global
network operating in 1999. - Represents significant direct and indirect
business opportunities for Network Service
Providers and for corporations. - Major NSPs plan to have service in 99, starting
w/trial next spring in Helsinki and with a system
operating in the Fall of 1999. - Interoperate with major (Fortune 100) corporate
voice mail networks.
16Panelists
Philip Kelly, Alcatel Bob Price, Brite Eli
Jacobi, Comverse Chris Wyles, Glenayre Carl
Schoeneberger, Lucent Glenn Parsons, Nortel
David Peek, Unifi Bern Elliot, EC Paul Finnigan,
PFUSA
17Bridge/Technical
- Alcatel, Vincent Gateau
- Brite, Joe Carter
- Comverse, Orly Rapaport
- Comverse, Stephane Dahan
- Glenayre, Hugh Hedrick
- Glenayre, Jon Plotki
Lucent, Greg Vaudreuil Lucent, Scott
Rigby Nortel, Alan O'Hara Nortel, Glenn
Parsons Nortel, Sean Holohan Nortel, Shane O'Neill
18EMA VPIM User Trials
- Overview
- Issues for users
- Trials Scenarios Questionnaire
- VPIM Federation
19Trials Process Goals
- Participants
- Enterprise Trials
- Service Trials
- Enhanced service providers, others?
- Phase I - use VPIM in field settings.
- Basic share of info between users.
- Questionnaire for each scenario.
- Identify and address kinks in links.
- Phase II - support wider scale deployment
20General issues for users
- Management buy in and ongoing participation.
- What is involved in participation?
- Most will start with internal trials.
- Locating appropriate partners outside of own
organization (e.g. trading partners, suppliers,
etc. - Traffic volume must be low initially for
inter-company messaging initially. - Availability of implementations (e.g. Lucent
Intuity Interchange).
21Scenarios
- Messaging within company sites
- Messaging between companies (partners, suppliers,
service providers) - Between landline - wireless.
- Between residential - business.
- Across international boundaries.
- Desktop and other non-telephone devices or
clients. - Using message assistance services. E.g.
directories, network services, gateway services.
22Trials Questionnaire
- 20 questions per scenario relate to
understanding voice network issues in this area. - 5 for the company Company profile, industry
segment (only non-proprietary information). - 5 for network environment gateway, firewall
issues, network type, traffic. - 5 for platform(s) vendors, models, versions,
connectivity method, special considerations,
issues.
23VPIM Federation
- Federation the act of uniting in a league esp
the forming of a single sovereign power by the
uniting of separate states, provinces, or
colonies so that each retains the management of
its own local affairs. (Websters) - Aka User Agreements, User Alliance, User
Group. - Traffic volume content agreement (e.g. SPAM)
- VPIM (and other) standards conformance agreement
- Service quality and ethics level agreement
- Administrator checklist (guidelines)
- Directory
- w/list of members where authorized directories
are.Directory facilitates partner links, reduces
unwanted traffic.
24VPIM Next...
- A Modest Proposal for Desktop and Unified
Messaging
25Goals and Scope
- VPIM next has two goals
- Better suited to desktop use
- Support of unified messaging
- Dont impede adoption of V2
26More friendly to desktops
- Support of an encoding and packaging playable on
deployed plain vanilia email clients, PC, Mac,
Unix - Support of native audio encodings
- Support of available packaging formats
27unified is a fightn word
- Multimedia messaging is too broad. VPIM next
focuses on - Collection of mono-media message types
includingfax, voice, and textual email. - Need to support forwarding one message type with
another - Need to support arbitrary attachments to voice
28Codec Selection Criteria
- Low complexity decodingAlso some with low
complexity encoding - Free license decoding
- Small total number of codecsWith broad selection
and no two in same class.Some or most
stream-able over 14.4 modems - Availability on most platforms
- Source code availability.
- Sound quality within class.
29Codec Options
- Encoding Complexity MOS Rate
- G.711(MuLaw/Alaw) lt1 4.23 64
- 723.1 40 3.8 8.3(VoIP codec)
- 726 10 3.83 32(ADPCM)
- GSM 20MIPS ? 13.3(Microsoft format)
- Ultra-compression ? ? ?
- Complexity is MIPs or of Pentium 100 CPU
30V2-V3 Interaction Rules
- Capabilities determination
- Check box in client
- Flag in message
- VPIMaddress
- Directory attribute or LDAP.
- Other
- Rules
- Originator Use capabilities determination to
decide V2 or V3. - Recipient Use discard rules (and alert
destination of discards. - Recipient if cant handle V3 returnThe
originator then re-codes into V2 - Originator saves information to avoid future
double sends.