IFMA Utility Council Benchmarking

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IFMA Utility Council Benchmarking

• Keith McClanahan
• Facility Issues
• [phone]
• keithmcc_at_facilityissues.com

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Benchmarking - What Is It?
Bench . mark . ing The search for industry best
practices that lead to superior performance
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Occupancy Surveys Why Do It???
In business, you create a scorecard not so
different from the ones in sports a graph used
to chart your own or your employees performance
and production. And it works.
People actually improve their performance just
because someone pays attention. Fran Tarkenton
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Benchmarking Groups Include

• IFMAs Utility Council
• Corporations with Multiple Sites
• Facility Managers Roundtable
• Museum and Cultural Institutions (IAMFA)
• Outsource Providers
• National Laboratories
• Regional Groups
• Research Facilities Benchmarking Group

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Who Benchmarks with Facility Issues.
For 2006 About 640 MSF
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Utility Council - Benchmarking

• How Were Organized
• Recent Meetings
• Upcoming Meetings
• Utility Council Benchmarking

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Utility Council Regional Benchmarking

• Two Regions (East / West)
• Eastern Utility Group (EUG)
• Western Utility Group (WUG)
• Two Meetings / Year (Winter Summer)
• 1 ½ Day Meeting Schedule
• Topical Surveys / Issues
• Networking
• Site Visit

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Utility Council Regional Benchmarking Prior
Meetings

• EUG (Eastern Utility Group)
• Orlando, Florida February 8-10
• WUG (Western Utility Group)
• Flagstaff, Arizona March 26-28
• Hosted by APS

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Utility Council Regional Benchmarking
Typical Agenda

• Introductions / Current Issues
• Benchmarking Survey Update
• Emerging NERC security standards
• Restroom issues at Service Centers
• Disaster Recovery Entergy, Bryan Discoll
• SCEs Headquarters Roof Replacement Project
• LEED projects and issues
• BOMAs BEEP
• Pandemic Planning / Business Continuity Planning

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Utility Council Regional Benchmarking
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Utility Council Regional Benchmarking
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Utility Council Regional Benchmarking
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Utility Council Regional Benchmarking
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Utility Council Regional Benchmarking
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Utility Council Regional Benchmarking
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Utility Council Regional Benchmarking
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Utility Council Regional Benchmarking
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Utility Council Regional Benchmarking
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Utility Council Regional Benchmarking
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Utility Council Regional Benchmarking
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Utility Council Next Regional Benchmarking
Meetings

• EUG (Eastern Utility Group)
• Windsor Locks, CT August 16-18 Hosted by NE
  Utilities
• WUG (Western Utility Group)
• TBD

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Utility Council National Benchmarking Process

• Define Parameters Reach Consensus

• Choose Partners

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Utility Council - National Benchmarking
Improvements for 2006

• Updated Excel file for Data Collection
• On line access to prior years
• Data
• Reports
• Interactive web data collection tools
• Required an input for all fields
• Could be zero
• DU Data Unavailable
• NU Not used at this site
• P Pending information

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Utility Council National Benchmarking
Participants
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Utility Council National Benchmarking
Participants
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Utility Council National Benchmarking
Participants
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Utility Council National Benchmarking
Participants
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Utility Council National Benchmarking Process

• Define Parameters Reach Consensus

• Choose Partners

• Gather Data

• Publish Comparisons

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Utility Council National Benchmarking Report
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Utility Council National BenchmarkingReport
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Utility Council National Benchmarking Report
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Utility Council National BenchmarkingReport
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Utility Council National Benchmarking Report
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Utility Council National BenchmarkingReport
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Utility Council National Benchmarking Action
Items

• Participants
• Review Draft Report for errors and missing data
  by May 26
• To measure quality- look for opportunities to run
  Occupancy Surveys
• Facility Issues
• Discuss data submittals with each participant /
  resolve issues
• Issue Final Report by June 16th

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Utility Council Benchmarking Process

• Define Parameters Reach Consensus

• Choose Partners

• Gather Data

• Publish Comparisons

• Focus on Those That Appear Better

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Best Practices Why

• Benchmarking is more than just data collection.
• The real value is in understanding how other
  organizations are doing similar jobs for less
  cost, or better customer service, or both.

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Utility Council - National BenchmarkingBest
Performers Site Visits

• Open to any Benchmarking Participant
• No Additional Costs Participants pay for their
  own travel expenses
• Typically visit a top performing utility and two
  non-utilities
• Usually involves three to five days of travel
• Participate in one or all of the site visits
• Report our findings at Utility Council Fall
  Meeting in San Diego

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Utility Council Benchmarking Process

• Define Parameters Reach Consensus

• Choose Partners

• Repeat

• Track

• Gather Data

• Implement Ideas

• Publish Comparisons

• Focus on Those That Appear Better

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Document Benchmarking Results at IFMA World
Workplace

• Utility Council Leadership Request
• Submitted presentation to IFMA
• IFMA World Workplace Presentation Accepted
• Developing a presentation that shows how the
  Utility Council has
• Implemented Benchmarking
• Achieved Cost Savings
• Achieved Customer Service Improvements

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Business Continuity Lessons Learned Conference
Call Process

• When a disaster occurs
• Wait a suitable time after the restoration
• Contact the impacted utility
• Set up a time.
• Notify the UC members of the conference call in
  time and number.
• Standard agenda from incident to incident...
• What worked well
• What didn't work well
• What will you do differently next time ...
• Open for questions from the group

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More Information.

• Facility Issues (newsletter)
• Websites www.FacilityIssues.com
• www.utilitycouncil.org

Thank You
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