Job Aids

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Job Aids
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Primary Reference
A Handbook of Job Aids Rossett Gautier-Downes
(1991) Jossey-Bass, Inc.
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Jobs Aids
Repositories for information, processes, or
perspectives that are external to the individual
and that support work and activity by
directing, guiding and enlightening performance.
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Job Aid - Key Features
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Job Aid - Key Features

• Exist in environment
• Used when challenges arise
• Storehouse of information
• Signal when and how
• Memory aids
• Diverse formats
• Work and nonwork uses

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Use Job Aids When
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Use Job Aids When

• Performance is infrequent
• Situation is complex
• Consequences of error are high
• Need for access to vast or changing information
• High turnover and task simplicity
• Training not available

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Avoid Job Aids When
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Avoid Job Aids When

• Credibility would be damaged
• Speed is essential
• Novel or unpredictable situations
• Smooth, masterful performance needed
• User cannot read--text or symbols

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Three Types of Job Aids

• Access to Information
• Prompt Procedures
• Guide Perspectives

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Access to Information

• Dictionaries
• Maps
• Travel Guides
• Merchandise Catalogues
• Bibliographic Indexes
• Periodical special summaries

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Prompt Procedures

• How
• When
• Emphasize Actions
• Sequence
• Feedback

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Sample Procedure Job Aid

• Getting E-Mail
• On Someone Elses Computer

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Getting E-Mail on JJLs Computer

• Turn on computer
• Enter Password
• Wait for System Checks
• Click on UM PPP Icon
• Click connect
• Minimize PPP connection
• Click on Eudora Icon
• Click Letter Icon

• Press Master Pwr Button
• ABCD4567
• This takes a while
• Connect Screen appears
• This takes a while
• Click the -, top right
• In Box will appear
• Ctrl-M works too

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Job Aid Formats

• Steps
• Worksheets
• Arrays
• Decision Tables
• Flow Charts
• Check Lists
• Combinations

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Examples Needed!Web Sites

• Job Aids How To's
• Expert OJT - Example job aids