Sun Devil Water Polo

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Sun Devil Water Polo

• 2009 Survey

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Summary of respondents I participate
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How Satisfied are you w Sun Devil Water Polo
4
What is working well
5
What would you like to see improved
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If you participated in a club sponsored
tournament in the last three years please provide
a rating on
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Rate the following
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Club Dues are
Club Practice length is
Practice Frequency is
Communications are
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Customer Windows Measurement
5

• Poor execution
• Not Organized
• Missing the idea

• Understand the need
• High performing
• Catalyze you value

5
Right Things
2.5
2.5

• Missing the idea
• Weak Measures

• No more investment
• Get out of this space

Wrong Things
0
Done Right
Done Wrong
0
10
Is there a question we did not ask that we should
have ?
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Next steps

• Restructure practices and times
• Work out dates, structure, rules for the pool to
  ensure workouts, refs, management etc
• Improve communications, be proactive
• To explain FAQs like dues coverage
• Better structure of communications
• Newsletter or .
• Better calendar management
• Other Change
• ?

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What else?

• ?
• ?