Wisconsin Information

1
Wisconsin Information Assistance
2
AGING IA SERVICESIN WISCONSIN

• Background Information
• Larger Aging Network
• Pilot Projects
• New IA Service
• Certification Program

3
WISCONSIN - INFO

• Population
• Size
• Aging Network

4
Long Term Care Reform

• Wisconsin Aging Resource Centers One-Stop
  Shopping for Older People Who Need Help
• Developed Aging Resource Centers where older
  persons, their families, and service
  professionals can directly obtain comprehensive
  information and advice to plan for or respond to
  problems of old age. The Aging Resource Center
  is also the single entry point authorizing access
  to the long term care system for persons who meet
  the criteria for managed long term care.

5
AGING NETWORK
6
Older Americans Act
7
WISCONSIN ELDERS ACT

• Defines Aging Unit
• How It Is Created
• Requirements for Board and Staff
• Duties and Scope

8
THE AGING DIFFERENCE

• Governed By Older People
• No Eligibility Test
• Congregate Services
• Called to Empower Older People to Advocate for
  Themselves
• Expected to Do Outreach
• Serve As Community Catalyst

9
IA CONECTING WITH THE BROADER NETWORK

• 211Pilots
• Ombudsman Program
• Wisconsin SHIP - Medigap Helpline
• Elder Abuse Services
• Comprehensive IR Providers

10

• Pilot Programs
• Care Management Organizations
• Aging Resource Centers

11
ADVOCACY

• Commissions on Aging
• Aging Units - Professional Associations
• Coalition of Wisconsin Aging Groups
• Senior Statesman Program
• BALTCR - Aging Advisory Council

12
Rally at Wisconsin State Capitol
13
NEW KID ON THE BLOCK

• Joined the team at BALTCR - April 2001
• Reviewed Aging Unit Plans
• Establish IA Work Group - July 2001
• Survey of Aging Units - Fall 2001

14
Review of Aging Unit Plans

• 74 Plans Identified IA Goal
• 47 Meet the needs of the caller
• 36 Increase the number of referrals
• 36 Increase follow-up
• 30 Improve data collection
• 19 Update referral information

15
IA SURVEY

• Where are you now?
• Where do you want to be?
• What do you need to get there?

16
SURVEY RESULTS

• Volume of inquires
• Visibility of the Aging Units IA Program
• Organization of Resource Information
• Areas of Improvement
• Training Technical Assistance

17
REGIONAL TRAININGS

• IA Software Demos
• Orientation Refresher
• Aging Network - History
• Listening Skills
• IA Most Common Request Jeopardy
• Alzheimers Disease
• Site Manager Training

18
WORK GROUP

• AAA field staff
• County/Tribal
• Aging Unit Director
• IA Supervisor
• IA Specialist

19
WORKGROUP RESPONSIBILITIES

• Reviewed Staff Development Training Modules
• Reviewed IA Model Standards
• Developed and planned implementation of a seal
  to denote competencies attained by the aging unit
  in the provision of Information and Assistance
  Services!

20
IA SEAL DEVELOPMENT

• Updated IA Model Standards
• Designated Categories
• Established Core Components of the SEAL
• Established Ideal (Best Practice) Components

21
IA SEAL

• Tested the SEAL Assessment tool
• Received suggestions
• Incorporated changes

22
ACCESS TO SERVICES

• Easy Access to IA Service (Physical plant)
• Information presented in format meets the needs
  of individuals
• Service available during normal business hours
• Training of non-IA staff - how when to refer

23
ACCESS CONTINUED

• Collaborating with
• Comprehensive IRs
• Signage
• (Inside, Outside)

24
QUALITY ASSURANCE IMPROVEMENT

• Service standards
• Response time
• Home visits Follow up
• Staff training
• Issue identification
• Individuals who are at risk
• Internal staffing of cases

25
QA/QI CONTINUED

• Information shared in a user-friendly format
• Aging unit plan that addresses IA
• Customer feedback
• Confidentiality

26
STAFF TRAINING

• Staff demonstration of core competencies
• Professional development - Staff training based
  on evaluation of training needs
• Designated lead for IA - Position description
  
• Certification - CIRS-A

27
DATA COLLECTION CLIENT FILES

• Systematic method of gathering
• client specific data (Older adults,
• Caregivers)
• Identification of service gaps
• Information for identification and addressing
  community needs

28
RESOURCE FILE

• Accessible and usable resource file
• Data elements contained in the
• resource file
• Accuracy of resource information
• Inclusion/Exclusion policy
• Master list of all services in the file

29
CLASSIFICATION SYSTEM

• Method for classifying
• services in the database
• Training of staff on
• classification system or method

30
PROMOTION, PUBLICITY AND PUBLIC INFORMATION

• Marketing efforts
• Use of the internet
• Toll free number, dedicated IA Line
• Telephone number easily accessible
• Community interactions (civic, community groups,
  etc)
• Identification/communication of prevention and
  early intervention program needs

31
IMPLEMENTATION OF THE IA SEAL

• Bureau Briefing
• PSA Meetings
• Regional Training
• AIRS Affiliates Conference
• County/Tribal Plans

32
ON-GOING PROJECT

• Training of Assessment Team
• Work with Aging Units seeking the IA SEAL
• Continue Regional Trainings in collaboration with
  AAAs
• Promote AIRS State Affiliate's Conference
• Continue to offer CIRS-A Study Group