WHAT IS MARKET SEGMENTATION

1
WHAT IS MARKET SEGMENTATION ?
Market segmentation can be defined as the
process of dividing a potential market into
distinct subsets of consumers with common needs
or characteristics and selecting one or more
segments to target with a distinct marketing mix.
Before the widespread adoption of the marketing
concept, the prevailing way of doing business
with consumers was through mass marketing ---
that is, offering the same product and marketing
mix to all consumers. The essence of this
strategy was summed up by the entrepreneur Henry
Ford, who offered the Model T automobile to the
public --- in any color they wanted, as long
as it was black.
2
MARKET SEGMENTATION BASES AND SELECTED VARIABLES

• SEGMENTATION BASE
• Geographic Segmentation
• Region
• City Size
• Density of Area
• Climate
• Demographic Segmentation
• Age
• Sex
• Martial Status
• Income
• Education
• Occupation

• SELECTED SEGMENTATION VARIABLES
• North, South, East, West.
• Major metropolitan areas, small cities,towns
• Urban, suburban, exurban, rural
• Temperate, hot, humid
• Under 11, 12-17, 18-34, 35-49, 50-64, 65-74, 75
• Male, female
• Single, married, divorced, lining together,
• widowed
• Under 15000,15000-24000, 25000-39999,
• 40,000-64,999, 65,000 and over.
• Some high school, high school graduate, some
• college, college graduate, postgraduate
• Professional, blue-collar, white-collar,
  agricultural

3
MARKET SEGMENTATION BASES AND SELECTED VARIABLES

• SEGMENTATION BASE
• PSYCHOLOGICAL /PSYCHOGRAPHIC
• SEGMENTATION
• Needs-Motivation
• Personality
• Perception
• Learning-Involvement
• Attitudes
• Psychographic(Lifestyle)
• SOCIOCULTURAL SEGMENTATION
• Culture
• Subculture
• Religion
• Race/Ethnicity
• Social Class
• Family Lifestyle

• SELECTED SEGMENTATION VARIABLES
• Shelter, safety, security, affection, sense of
  self
• worth
• Extroverts, introverts, aggressives, compliants
• Low risk, moderate risk, high risk
• Low involvement, high involvement
• Positive attitude, negative attitude
• Swingers, straights, conservatives, status
  seekers
• American, Italian, Chinese, Mexican
• Jewish, Catholic, Protestant, other
• African-American, Caucasian, Oriental, Hispanic
• Lower, middle, upper
• Bachelors, young marrieds, empty nesters

4
MARKET SEGMENTATION BASES AND SELECTED VARIABLES

• USE-RELATED SEGMENTATION
• Usage Rate
• Awareness Status
• Brand Loyalty
• USE-SITUATIONAL SEGMENTATION
• Time
• Objective
• Location
• Person
• BENEFIT SEGMENTATION
• HYBRID SEGMENTATION
• Demographic Psychographic Profile
• Geodemographics
• VALS 2

• Heavy users, medium users, light users, nonusers
• Unaware, aware, interested, enthusiastic
• None, some, strong
• Leisure, work, rush, morning, night
• Personal use, gift, snack, fun, achievement
• Home, work, friends home, in-store
• Self, friends, boss, peer
• Convenience, prestige, economy,
• value-for-the-money
• Combination of demographic and psychographic
• characteristics
• Young Suburbia, Blue-Blood Estates
• Actualizer, fulfilled, believer, achiever,
  striver,
• experiencer, maker, struggler

5
AIO MODEL FOR GILETTE

• If Gillette decided to evaluate the target market
  for its successful Sensor razor in
• terms of psychographic characteristics, it might
  use the following statements to
• capture individual and family predispositions
  toward the Sensor razor system
• Personal Statements
• Im a demanding person.
• For me, seeking perfection in what I do is really
  not important.
• When I wake up in the morning, my appearance is
  uppermost on my mind.
• When it comes to the way I dress, Im not
  particularly fashion conscious.
• Family Statements
• Good grooming is important to all members of my
  family.
• Members of my family frequently comment about how
  good I look after I shave.
• We are more likely to try new products than most
  of our friends and neighbors.
• I imagine that we buy and use more grooming
  products than other people we
• know.

6
INFLUENCES ON LIFECYCLE
Culture and Society
Group and Individual Expectations and Values
Lifestyle Patterns and Values
Purchase Decisions
Market Reaction of Consumer
7
AIO Inventories
Activities Interests Opinions Demographics -------
--------------------------------------------------
---------------------------- Work Family Themsel
ves Age Hobbies Home Social Education Social
events Job Politics Income Vacation
Community Business Occupation Entertainment Re
creation Economics Family size Club
member Fashion Education Geography Community Fo
od Products City Size Shopping Media Future
Lifecycle Sports Achievements Cultural Dwelling
8
SRIS Values and Lifestyle Segments
INTEGRATED
CAUTIOUSLY- CONSCIOUS
ACHIEVER
)
(
EXPERIMENTAL
EMULATOR
OUTER DIRECTED
INNER DIRECTED
I-AM-ME
BELONGER
SUSTAINER
SURVIVOR
NEED DRIVEN
9
Progressive Repositioning of an Existing Product
Original entry point
R1
R2
Core market
R1 First repositioning R2 Second repositioning
10
MARKET TARGETTING

• IDENTIFICATION
• To divide the market into separate segments on
  the basis of a common
• need or characteristic that is relevant to the
  product or service, marketers
• must be able to identify the relevant
  characteristic. Some segmentation
• variables, such as geography (location) or
  demographics (age,gender,
• occupation, race), are relatively easy to
  identify or are even observable.
• Others, such as education, income, or marital
  status, can be determined
• through questionnaires. Still other
  characteristics, such as benefits
• sought or lifestyle, are more difficult to
  identify. A knowledge of
• consumer behavior is especially useful to
  marketers who employ s such
• intangible consumer characteristics as the basis
  for market segmentation..

11
MARKET TARGETTING

• SUFFICIENCY
• For a market segment to be a worthwhile target,
  it
• must have a sufficient number of people to
  warrant
• tailoring a product or promotional campaign to
  its
• specific needs or interests. To estimate the
  size of
• each segment under consideration, marketers
  often
• use secondary demographic data, such as that
• provided by the United States Census Bureau (and
• available at most local libraries), or
  undertrake a
• probability survey whose findings can be
  projected to
• the total market.

12
MARKET TARGETTING

• STABILITY
• Most marketers prefer to target consumer segments
  that are relatively stable
• in terms of demographic and psychological factors
  and needs, and that are
• likely to grow larger over time. They prefer to
  avoid fickle segment that
• are unpredictable in embracing fads. For
  example, teenagers are a sizable
• and easily identifiable market segment, eager to
  buy, able to spend, and
• easily reached. Yet by the time a marketer
  produces merchandise for a
• popular teenage fad, interest in it may have
  waned. The popularity among
• teenagers of Batman Merchandise (T-shirts and
  caps) during the highly
• successful run of Batman I (the movie) was not
  repeated during Batman II,
• when much of the tie-in promotional merchandise
  remained unsold.

13
MARKET TARGETTING

• ACCESSIBILITY
• A fourth requirement for effective targeting is
  accessibility, which means that marketers must
• be able to reach the market segments they wish
  to target in an economical way. Despite
• the wide availability of special-interest
  magazines and cable TV programs, marketers are
• constantly looking for new media that will
  enable them to reach their target markets with a
• minimum of waster circulation and competition.
  One innovative communications company
• has devised an advertisers dream it created a
  cable television channel that provides a
• captive audience of junior and senior high
  school students daily with two minutes of
• commercials. Each school showing the 12-minute
  news and information report and two
• minutes of commercials receives 50,000 worth of
  free satellite dishes, television sets, and
• VCRs. The same company offers a set of six
  glossy magazines for display in doctors
• waiting rooms to 15,000 physicians who agree to
  cancel all but two other publications.
• Advertisers are offered a large captive
  audience and a pledge of exclusivity all six
• magazines feature only one brand in any product
  category.

14
Abundant Resources
Actualizers
Status
Principle
Oriented
Oriented
Action
Oriented

Fulfilleds
Achievers
Experiencers
SRI VALS 2 SEGMENTS
Believers
Strivers
Makers
Strugglers
Minimal Resources
15
MARKET TARGETTING

• ACTUALIZERS are successful, sophisticated,
  active, take-charge people
• with high self-esteem and abundant resources.
  They are interested in growth
• and seek to develop, explore, and express
  themselves in a variety of ways--
• sometimes guided by principle, and sometimes by a
  desire to have an effect,
• to make a change. Image is important to
  Actualizers, not as evidence of
• status or power, but as an expression of taste,
  independence, and character.
• Actualizers are among the established and
  emerging leaders in business and
• government, yet they continue to seek challenges.
  They have a wide range of
• interests, are concerned with social issues, and
  are open to change. Their
• lives are characterized by richness and
  diversity. Their possessions and
• recreation reflect a cultivated taste for the
  finer things in life.

16
MARKET TARGETTING

• FULFILLEDS are mature, satisfied, comfortable,
  reflective people who
• value order, knowledge, and responsibility. Most
  are well educated, and in
• (or recently retired from ) professional
  occupations. They are well-informed
• about world and national events and are alert to
  opportunities to broaden their
• knowledge. Content with their careers,
  families, and station in life, their
• leisure activities tend to center on their
  homes. Fulfilleds have a moderate
• respect for the status quo, institutions of
  authority, and social decorum, but
• are open-minded about new ideas and social
  change. Fulfilleds tend to base
• their decisions on strongly held principles and
  consequently appear calm and
• self-assured. Although their incomes allow them
  many choices, fulfilleds are
• conservative, practical consumers they are
  concerned about functionality,
• value, and durability in the products they buy.

17
MARKET TARGETTING

• BELIEVERS are conservative, conventional people
  with concrete beliefs and strong
• attachments to traditional institutions
  family, church, community, and the nation. Many
• Believers possess moral codes that are deeply
  rooted and literally interpreted. They follow
• established routines, organized in large part
  around their homes, families, and the social or
• religious organizations to which they belong.
  AS consumers, they are conservative and
• predictable, favoring American products and
  established brands. Their education, income ,
• and energy are modest bust sufficient to meet
  their needs.
• ACHIEVERS are successful career and work-oriented
  people who like to --and generally
• do--feel in control of their lives. They value
  structure, predictability, and stability over
  risk,
• intimacy, and self-discovery. They are deeply
  committed to their work and their families.
• Work provides them with a sense of duty,
  material rewards, and prestige. Their social
  lives
• reflect this focus and are structured around
  family, church, and business. Achievers live
• conventional lives, are politically
  conservative, and respect authority and the
  status quo. Image
• is important to them. AS consumers , they favor
  established products and services that
• demonstrate their success to their peers.

18
MARKET TARGETTING

• STRIVERS seek motivation, self-definition, and
  approval from the world
• around them. They are striving to find a secure
  place in life. Unsure of themselves and low
• on economic, social , and psychological
  resources, Strivers are deeply concerned about
  the
• opinions and approval of others. Money defines
  success for Strivers, who dont have enough
• of it, and often feel that life has given them a
  raw deal. Strivers are easily bored and
  impulsive.
• Many of them seek to be stylish. They emulate
  those who have more impressive possessions,
• but what they wish to obtain is generally beyond
  their reach.
• EXPERIENCERS are young, vital, enthusiastic,
  impulsive, and rebellious. They seek
• variety and excitement, savoring the new, the
  offbeat, and the risky. Still in the process of
• formulating life values and patterns of behavior,
  they quickly become enthusiastic about new
• possibilities but are equally quick to cool. At
  this stage in their lives, they are politically
• uncommitted, uninformed, and highly ambivalent
  about what they believe. Experiencers
• combine an abstract disdain for conformity and
  authority with an outsiders awe of others
• wealth, prestige, and power. Their energy finds
  an outlet in exercise, sports, outdoor
  recreation,
• and social activities. Experiencers are avid
  consumers and spend much of their income on
• clothing, fast food, music movies, and video.

19
MARKET TARGETTING

• MAKERS are practical people who have
  constructive skills and value self-sufficiency.
  They
• live in a traditional context of family,
  practical work, and physical recreation, and have
  little
• interest in what lies outside that context.
  Makers experience the work by working on it --
• building a house, raising children, fixing a
  car, or canning vegetables - and have sufficient
  skill,
• income, and energy to carry out their projects
  successfully. Makers are politically
  conservative,
• suspicious of new ideas, respectful of
  government authority and organized labor, but
  resentful
• of government intrusion on individual rights.
  They are unimpressed by material possessions
• other than those with a practical or functional
  purpose (e.g., tools, pickup trucks, or fishing
• equipment).
• STRUGGLERS lives are constricted. Chronically
  poor, ill-educated, low-skilled, without
• strong social bonds, aging, and concerned about
  their health, they are often despairing and
• passive. Because they are so limited, they show
  no evidence of a strong self-orientation, but
• are focused on meeting the urgent needs of the
  present moment. Their chief concerns are for
• security and safety. Strugglers are cautious
  consumers. They represent a very modest market
• for most products and services, but are loyal to
  favorite brands.

20
Brand Personalities of Select Brands
BRAND SEX AGE OTHER CHARACTERISTICS ------------
--------------------------------------------------
--------------------------------------------------
----- LEVIS M/F 15-40
Individualistic,lavish,smart,trendy, upper
crust LEE COOPER M/F 20-35
Individualistic,sporty,tough,risk taker,
assertive LEE M 20-30 Anti
establishment, macho, wild, outdoors,
aggressive WRANGLER M 20-25 Single,
well off, handsome, tough tough,
successful FLYING M 15-25 Ambitious,
innocent, confident, flirtatious, good MACHINE
natured KILLER M 25-35
Reasonably well off, rough rough, bad
guy semi-urban, unattractive to
girls
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MARKETING STRATEGY
--------------------------------------------------
--------------------------------------------------
----------------------- BRAND MARKETING
STRATEGY -----------------------------------------
--------------------------------------------------
-------------------------------- LEVIS Target
product at a wide age band between 15 and 45
emphasise the cult status of the brand around
the world, price the product at a premium to
every brand. LEE Position the jeans as an
extension of the American Dream sell
through showrooms to maintain aura price the
product at the same level as top end
competitors. LEE COOPER Offer different fits to
occupy comfort pattern price product at the
same level as top end competitors draw
associations from European lifestyle.
22
WRANGLER Target young urban buyers through
customised communication position the
product to appeal to outdoor instincts use the
type generated by mega brands to push
sales. JORDACHE Position the product as high
fashion weekend casual wear use lifestyle
advertising to create an aura of affluence sell
through exclusive counters at premium
stores. PEPE Position the product as the
choice of the fashion conscious offer
different ranges for men and women
separately expand reach by selling through
multi-brand outlets.
23
POSITIONING ACCORDING TO TREACY AND WIERSEMA
THIS IS BASED ON THE NOTION THAT IN EVERY
MARKET THERE IS A MIX OF THREE TYPES OF
CUSTOMERS. SOME CUSTOMERS FAVOR THE FIRM THAT IS
ADVAN- CING ON THE TECHNOLOGICAL FRONTIER
(PRODUCT LEADERSHIP) OTHER CUSTOMERS WANT
HIGHLY REALIABLE PERFORMANCE (OPERATIONAL
EXCELLENCE), AND STILL OTHER WANT HIGH
RESPONSIVENESS IN MEETING THEIR INDIVIDUAL NEEDS
(CUSTOMER INTIMACY).
24

• BECOME THE BEST AT ONE OF THE THREE VALUE
• DISCIPLINES.
• ACHIEVE AN ADEQUATE PERFORMANCE LEVEL IN
• THE OTHER TWO DISCIPLINES.
• KEEP IMPROVING ONES SUPERIOR POSITION IN THE
• CHOSEN DISCIPLINE SO AS NOT TO LOSE OUT TO A
• COMPETITOR.
• KEEP BECOMING MORE ADEQUATE IN THE OTHER
• TWO DISCIPLINES, BECAUSE COMPETITORS KEEP
• RAISING CUSTOMERS EXPECTATIONS.

25

• UNDERPOSITIONING SOME COMPANIES DISCOVER
• THAT BUYERS HAVE ONLY A VAGUE IDEA OF THE
• BRAND. THE BRAND IS SEEN AS JUST ANOTHER
• ENTRY IN A CROWDED MARKETPLACE. WHEN
• PEPSI INTRODUCED ITS CLEAR CRYSTAL PEPSI IN
• 1993, CUSTOMERS WERE DISTINCTLY UNIMPRESSED.
• THEY DIDNT SEE CLARITY AS AN IMPORTANT
• BENEFIT IN A SOFT DRINK.
• OVERPOSITIONING BUYERS MAY HAVE TOO NARROW
• AN IMAGE OF THE BRAND. THUS A CONSUMER
• MIGHT THINK THAT DIAMOND RINGS AT TIFFANY
• START AT5000 WHEN IN FACT TIFFANY NOW OFFERS
• AFFORDABLE DIAMOND RINGS STARTING AT 1000.

26

• CONFUSED POSITIONING BUYERS MIGHT HAVE A
  CONFUSED
• IMAGE OF THE BRAND RESULTING FROM THE COMPANYS
• MAKING TOO MANY CLAIMS OR CHANGING THE BRANDS
• POSITIONING TOO FREQUENTLY. THIS WAS THE CASE
  WITH
• STEPHEN JOBS SLEEK AND POWERFUL NEXT DESKTOP
• COMPUTER, WHICH WAS POSITIONED FIRST FOR
  STUDENTS,
• THEN FOR ENGINEERS, AND THEN FOR BUSINESSPEOPLE,
  ALL
• UNSUCCESSFULLY.
• DOUBTFUL POSITIONING BUYERS MAY FIND IT HARD TO
• BELIEVE THE BRAND CLAIMS IN VIEW OF THE
  PRODUCTS
• FEATURES, PRICE, OR MANUFACTURER. WHEN GMS
  CADI-
• LLAC DIVISION INTRODUCED THE CIMARRON, IT
  POSITIONED
• THE CAR AS A LUXURY COMPETITOR WITH BMW,
  MERCEDES
• AND AUDI. ALTHOUGH THE CAR FEATURED LEATHER
  SEATS,
• A LUGGAGE RACK, LOTS OF CHROME, AND A CADILLAC
  LOGO
• STAMPED ON THE CHASIS, CUSTOMERS SAW IT AS A
  DOLLED-
• UP VERSION OF CHEVYS CAVALIER AND OLDMOBILES
• FIRENZA. THE CAR WAS POSITIONED AS MORE FOR
  MORE

27
DIFFERENTIATION VARIABLES
PERSONNEL
CHANNEL
IMAGE
PRODUCT
SERVICES
Symbols Media Atmosphere Events
Competence Courtesy Credibility Reliability Respon
siveness Communication
Coverage Expertise performance
Ordering case Delivery Installation Customer
training Customer consulting Maintenance and
repair Miscellaneous
Form Features Performance Conformance Durability R
eliability Repairability Style Design
28
BRAND POSITIONING

• WHY BUY ME IN PREFERENCE TO OTHERS?
• BRAND PROPOSITION FUNCTIONAL REASONS TO BUY
  VS OTHERS (WHAT DO YOU DO BETTER)
• BRAND ATTRIBUTES RATIONAL REASONS TO BUY VS
  OTHERS (REASONS TO BELIEVE/
  SUBSTANTIATORS)
• BRAND VALUES EMOTIONAL REASONS TO BUY VS
  OTHERS (INNER OUTER DIRECTED)
• BRAND PERSONALITY THE WAY THE BRAND SPEAKS
  AND BEHAVES

29
POSITIONING /REPOSITIONING
.
IMPACT ON FABRICS GENTLE
.
A
.
.
.
.
POOR CLEANSING POWER
.
.
.
GOOD
.
.
.
.
.
.
A
B
C
FOR A DETEREGENT POWDER
HARSH
30
BRAND DIAGNOSIS
PHYSIQUE
PERSONALITY
RELATIONSHIP
CULTURE
CUSTOMERS
CUSTOMERS REFLECTION SELF-PROJECTION
IDENTITY PRISM
31
BRAND DIAGNOSIS
Quality shirt Tennis Golf Sportswear Crocodile
Discrete Without fancy
PHYSIQUE PERSONALITY
Social conformity and distinction
Individualism Aristocratism Classicism
LACOSTE
RELATIONSHIP
CULTURE
CUSTOMERS CUSTOMERS
REFLECTION SELF-PROJECTION
Neither hyperfeminine nor hypermasculine transgene
ration
Belonging to a club
LACOSTE IDENTITY PRISM
32
BRAND DIAGNOSIS
All data processing systems
Confident, square
Security reassurance
Big business, , Ivy League Order and
collectiveness East coast, Wall Street
IBM
Those who take their business seriously
I am a pro
Intelligent, creative, cool
Microcomputers easy access, all purposes
Changing the organisation New humanism California
s symbolic new frontier
Liberation, friendly
APPLE
Young-minded, autonomous
Self-enhancement