ITSS Induction Workshop

1
ITSS Induction Workshop

• Welcome to Oxford

2
Agenda

• Introductions (930am)
• Organisation of IT in Oxford Distributed ITSS
  (940am)
• The ICT Support Team Andrew Hynes (955am)
• Life at the Coal Face Sarah Lawson (1005am)
• Coffee and Tours - Oliver Gorwits (1020am)
• IT Security David Boucher (1120am)
• The ITSS Register - Beth Crutch (1145am)
• OUCS ITSS Restricted Info, mailing lists,
  preferential treatment
• OUCS Services Software, Training, Accounts
  (1200pm)
• The ITSS Wiki Malcolm Austen (12.10pm)
• IT Support Staff Services (1220pm)
• Committees, Groups, etc. (1230pm)
• Communication Information Resources (1240pm)

3
Introductions - Us

• Tony Brett
• Acting Head, IT Support Staff Services (ITS3),
  OUCS
• Sarah Lawson
• Harris Mancester College
• David Boucher
• IT Security, OUCS
• Oliver Gorwits
• OUCS Networks Team
• Beth Crutch
• Databases and Registration
• Andrew Hynes
• ICT Team
• Malcolm Austen
• ITS3, OUCS
• Steve Pierce
• ITS3, OUCS

4
Introductions - You

• Name, role, unit, length of time in post, duties
• Experience of Oxford University, other
  Universities, Oxford?
• (very) Brief Career History
• Anything specific you are hoping to learn?

5
Organisation of IT in Oxford

• Approx. 170 units
• Colleges financially independent
• 39 colleges, 6 permanent private halls
• Departments think they are!
• Depts organised into 5 academic and 2 service
  divisions with considerable autonomy
• http//www.ox.ac.uk/departments/
• http//www.ox.ac.uk/aboutoxford/structure.shtml
• Plus associated institutions

6
Distributed ITSS

• Approx. 600 ITSS (c. 120 in colleges)
• Employed by individual units
• Some shared posts
• No central authority
• Different hours, pay scales, training, perks,
  responsibilities, hardware, software, locations,
  purchasing,
• Gaps, overlap, wheels re-invented,
• Also distributed people, hardware, software

7
(No Transcript)
8
Distributed ITSS Presentation...
9
ICT Team and the ECE Project

• Andrew Hynes
• ICT Team

10
Life at the Coal Face

• Sarah Lawson
• Harris Manchester College and ITSSG College rep
• ITSSG and College IT Support

11
Tour and Coffee

• Tour of OUCS computer room
• Web, mail, file, thin client servers
• Janet Connection
• Dial-up boxes
• HFS and Robot
• Specialist printers and plotters
• OSCAR
• Coffee with various OUCS and other experts

12
IT Security

• David Boucher
• OUCS IT Security and OxCERT

13
The ITSS Register and OUCS ITSS Restricted Info

• Beth Crutch
• Databases and Registration

14
OUCS Services - Software

• Site-Licenced Software Web Pages
• http//www.oucs.ox.ac.uk/sls/
• Full List of Agreements
• Software Usage Terms
• Microsoft Campus Select
• Corel Licence for Learning
• Software Card Software Wish list
• Shop Information
• http//www.oucs.ox.ac.uk/shop/
• Mailing Groups
• software-announce, software-discuss, itss-discuss

15
OUCS Services - Training

• Many facilities which arent ITSS specific
• Standard courses
• Self teach facilities
• ECDL free this year!
• Cheap deals with training companies, etc.
• Netskills courses and materials
• http//www.netskills.ac.uk/
• UCISA courses
• http//www.ucisa.ac.uk/
• For you and/or your users

16
OUCS Services - Accounts

• Single Sign-on
• Webauth
• Activation/Activation Codes
• Self-service password reset
• Security Q/A and Rescue Code
• Sending to ITSS
• Herald/Webmail
• IMAP account, SMTP, Webmail
• Dial-up Service (passwords, phone no)
• VPN Service (password, clients)
• EZMLM mailing list server
• Weblearn - VLE

17
ITS3 - Training

• Specialist seminars (organise, promote)
• ITSS, Unix, ComLab, Super Computer Group
• Windows, Apple, Altiris etc.
• One offs e.g. Novell, Sophos Briefings
• Assist ITSSG
• Conference, Suppliers Exhibition
• On Site vendor-accredited courses
• Recommended training providers
• We have a booking system
• https//register.oucs.ox.ac.uk/itss_booking
• Well come to you please invite us!

18
ITS3 - Career Development

• Advice and explanations on certification, career
  development
• Technical Assistance
• Assistance with membership, e.g. BCS
• Arrange mentoring
• Assistance with problems at work and mediation
• Assistance with recruitment
• Adverts, selection criteria, interview panels
• Contact its3_at_oucs.ox.ac.uk

19
ITS3 Technical Services

• Resource-rich website
• Wiki - https//wiki.oucs.ox.ac.uk/its3/
• Fast-track registration issues
• Put ITSS at start of subject line in email to
  registration_at_oucs.ox.ac.uk
• Other help email its3_at_oucs.ox.ac.uk
• Ring us on 83354 (we can all answer it!)

20
Committees, Groups, etc.

• http//www.oucs.ox.ac.uk/oxford/
• http//www.ict.ox.ac.uk/oxford/groups/itssg/
• http//www.oucs.ox.ac.uk/its3
• http//www.ict.ox.ac.uk/oxford/groups/
• Main Groups of interest
• ICTC and sub groups
• ITSSG
• University IT Users Group
• Colleges IT Group
• Colleges IT Officers Forum John Ireland
• OUCS
• ITS3

21
Communication

• Mailing lists
• itss-announce and itss-discuss
• Both automatic subscription for approved IT staff
• Can unsubscribe from itss-discuss
• Coll-it-forum - contact John Ireland
• Newsgroups and sigs
• Events and news listed on ITS3 web pages
• http//www.oucs.ox.ac.uk/its3
• Please use the submission form
• OXITEMS
• Contact its3_at_oucs.ox.ac.uk

22
Information Resources

• ITS3 web pages
• www.oucs.ox.ac.uk/its3/
• Note news pages, calendar and links pages
• RSS newsfeeds https//rss.oucs.ox.ac.uk/
• ITS3 Wiki
• https//wiki.oucs.ox.ac.uk/its3/
• ITSSG web pages
• www.itssg.ox.ac.uk/
• OUCS web pages
• www.oucs.ox.ac.uk

23
The End

• Any questions?