Shared Services Getting People On Board

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Shared Services Getting People On Board
Rocco LabellarteDirector of Operations ICT
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Customer Service Direct

• 320M Public-Private Joint Venture Partnership
• Shared Council Services for HR, Finance, ICT
• Formed in 2004 with 900 Council and BT staff
• Providing County and District services in Suffolk

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Your Speaker

• Rocco Labellarte
• Director of Operations and ICT
• 15 years with Calvin Klein, Boots, Unilever
• Global SAP rollout Cost 210 M
• European ICT Centralisation Cost 300 M
• Dell Outsourcing Services Cost 200 M
• itSMF Project Award 2005 Priceless!

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Overview

• 3. Communicate Change
• Identify your Audiences
• Brand the Change
• Clear, Concise, Consistent
• 4. Ruthless Execution
• Your Team, Your Authority
• Maintain Discipline
• Hold People Accountable

• 1. Get People On Board
• Shadow of the Leader
• Choose your Allies
• Recognise Opposition
• 2. Plan To Succeed
• Fix the Goal Posts
• Build your Team
• Measure to Manage

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Get People On Board

• Shadow of the Leader
• Choose your Allies
• Recognise Opposition

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Plan To Succeed

• Fix The Goal Posts
• Build your Team
• Measure to Manage

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Communicating Change

• Identify your Audiences
• Brand the Change
• Be Clear, Concise, Consistent

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Ruthless Execution

• Your Team, Your Authority
• Maintain Discipline
• Hold People Accountable

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Thank You