The experience of ITU in

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Internet and Telecom Summit Arab Region 28 30 May 2001  
http//www.itu.int

• The experience of ITU in
• e-learning

Manuel Zaragoza ITU/BDT/DRH manuel.zaragoza_at_itu.in
t
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ITU

• UN specialised agency for world
  telecommunications
• 136 years old
• 188 Member States ( hundreds of sector members)
• Website http//www.itu.int
• Secretary General Yoshio Utsumi (Japan)
• Director BDT Hamadoun I. Touré (Mali)

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ITU Member States

• General Secretariat

• Radiocommunications Bureau (BR)
• (radio sector members)

• Standardisation Bureau (TSB)
• (standards sector members)

• Development Bureau (BDT)
• (development sector members)

• Human Resources Development Div. (HRD)
• (ITU Tele-education activities)

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• DISTANCE LEARNING SCENARIOS
• A/V material distributed as
• Diskettes, CD-ROMs, DVD
• TV
• Video streams
• Off rush hours donwloads
• Interactive A/V material (Visio conferences using
  ISDN and H.320)
• Internet and web based e-learning

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• WHY WEB BASED TRAINING ?
• Available everywhere (you need only a browser)
• Low cost interactive solution
• From simple list-server to sophisticated VoD
  (video on demand)
• Trends
• Big companies and universities have gone already
  into e-learning.
• We have seen a new of e-LMS (Learning Management
  System) every two months during the past four
  years.

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• THE EARLY YEARS TeleProject
• Early CBT and TBT
• Telephone linemodem Distance-assisted
  seminars and workshops
• (The main difficulty was not the technology
  constraints but the lack of confidence in the new
  learning tools and methods)
• THE VIRTUAL TRAINING CENTER (VTC)
• Established in 1995
• A consequence of the success of the TeleProject
• Internet platform for all e-learning activities
  in ITU/BDT/HRD

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• THE GLOBAL TELECOM UNIVERSITY TRAINING
  INSTITUTE (GTU/GTTI)
• A concept launched at the Buenos Aires World
  Telecom Dev. Conference (end 1994) that has
  become the focal point for distance-learning in
  ITU.

• ITUs FULLY INVOLVEMENT IN E- LEARNING
• Internet applications (e-learning, e-) are being
  promoted as much as internet / telecom services
  and networks. Examples
• Past events ITU World Symposium in
  Tele-Education for DC, Brazil, 26-29 June 2000)
• Forthcoming events Creating new leaders for the
  e-culture, U.K., August 2001

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• CONCLUSIONS AND RECOMMENDATIONS OF THE
  FEASIBILITY STUDY OF THE GTU/GTTI
• Objective Self-financed institution (Partners
  contributions reasonable tuition fees)
• Governed by a Board of Partners
• Target population Managers and Senior
  Professionals who can speed up development and
  improvement of telecom sector
• Start with a continuous education programme
  (short courses). An academic accredited programme
  can be considered in the future
• Conduct a Pilot phase over the VTC platform to
  test assumptions of the feasibility study

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Sponsors Development Agencies and Banks,
operators, manufacturers, etc.
Infrastructure Operators, manufacturers, ISPs.,
etc.
Content providers Telecom. Training Centers,
Technical Universities, etc.
Board of Partners
Global Telecom University GTU/ GTTI
Participants Managers Senior Professionals from
operators, regulators, policy makers, etc.
TARGET ORGANISATION OF THE GTU
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PARTNERS OF THE GTU

• Agreement with Maltacom College International to
  deliver distnace learning courses on behalf og
  the GTU

• Collaboration with CW in the preparation of
  course content

• Contacts are underway with various companies and
  universities

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The PILOT PHASE of the GTU

• Set up an e-learning platform (WBT on a web based
  conference server)

• Development of a practical methodology

• Implementation of short term training programme
  (8 week courses, 6 courses/year, 30
  participants/course)

• Acquisition of e-learning know-how (critical
  factors, sources of course contents, knowledge of
  markets, etc.)

• Initiate the academic accredited programme

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METHODOLOGY OF THE VTC
Tutor
Participants
Internet
Participants
Participants
Participants
Coordinator
Participants
Participants Guided self-study, carry out tasks
and assignments, debates, etc.
Tutor Assigment of tasks, answers to questions,
elaboration on topics, guidance, evaluation, etc.
Coordinator Organization, administration, weekly
distribution of training materials, participation
control, etc.
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TYPES OF DISTANCE LEARNING COURSES

• Quality Management (98)

• Marketing for Telecommunication Services (99)

• Business Planning (99, CoE)

• Regulation of Telecommunications (00, CoE)

• Management with Leadership (00, CoE)

• National Frequency Management (98)

• Frequency Planning for Broadcasters (99)

• Fix Wireless Access (99)

• Designing Distance Learning Material (99)

• Using Internet for Distance Learning (99)

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TYPES OF DISTANCE LEARNING COURSES

• Multi-sector courses (Marketing, Management with
  leadership, )

• Training of trainers (Technology in DL, Design of
  DL Material, Using Internet for DL)

• Telecom, non-technical (Business Planning,
  Regulation and interconnection issues, )

• Telecom, technical (Frequency planning and
  management, )

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FIRST ACADEMIC PROGRAMME

• Master of Communications Management (MCM)
• 40 weeks university accredited programme
• A mix approach 70 face-to face and 30
  e-learning
• English edition starts in January 2001 (Spanish
  2002, French 2003)
• Innovative Regulation, Telecom Law, Applications
  (e-business, ), Competition,
• Co-sponsored by Cable Wireless

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• CRITICAL SUCCESS FACTORS
• Linguistic problems (when language other than
  English, French, Spanish) 15
• Access to Internet 40
• Technology factors Bandwidth, service
  interruption, line quality, etc.
• Environment factors Internet access
  authorization, work load and learning time, etc.
• Cultural peculiarities ? communication 15
• Interest of the course content ? hot issues 20
• Other factors 10

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THE NEED TO DEVELOP AN E-LEARNING CULTURE
Level of participation
Number of distance-learning courses
Learning the e-learning culture
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A STRATEGY TO PROMOTE THE E-LEARNING CULTURE

• Publicity Presentations in seminars /
  conferences / symposia, articles in magazines,
  etc.
• Selection of high interest issues for the courses
  (hot topics)
• Nomination of local promoters
• Preparatory face-to-face sessions (2-3 days)
  before the e-course
• Face-to-face consolidation sessions (2-3 days)
  after the e-course

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THANK YOU
http//web.itu.ch/ITU-D-HRD/