Role of Systems Integrator in the New Hotel

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Role of Systems Integratorin the New Hotel

• Venkat Raghavan
• General Manager

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Agenda

• Trends and Talks
• Beyond ICT
• Redefining the role of systems integrator
• Making sense and cents

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The Paranoia of Hotel IT Manager

• What is future proof in Technology?
• Does this technology piece add to the comfort or
  to the complexity?
• How do I balance CAPEX vs OPEX? How infallible
  are these RoIs?
• How much and by when

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The Paranoia of Hotel IT Manager

• What is future proof in Technology?
• Does this technology piece add to the comfort or
  to the complexity?
• How do I balance CAPEX vs OPEX? How infallible
  are these RoIs?
• How much and by when

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It is for Real

• Hotel as a destination
• Business and leisure hotels Demarcation will
  widen
• The Generation Y Travellers Service them or
  lose them
• There will be new breed of hotels minimalist in
  appearance, yet exalted in technology
• Technology no longer the last consideration in
  new breed of hotels
• And IT is converged Technology look beyond ICT

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Beyond ICT - Room Automation

• Redefining the Guest Experience
• The new Room Management System (RMS) is the a
  standards-based, door-to-drape, automation and
  entertainment control technology for hotel and
  resort owners.
• Ability to use a single device to control
  draperies, lighting, room temperature, room
  status, television, music, and video systems.
• With the same device schedule wake-up calls and
  make requests for services such as valet,
  housekeeping, room service, spa and more.
• The unprecedented ability to create an
  environment perfectly suited for personal liking
  of the guest

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Room Management System
Door to Drapes Solution on IP
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Room Management System

• Redefining the Guest Experience
• By storing profiles of each of your guests, the
  system can automatically set the room for the
  preferences of the person checking in, ensuring
  that they immediately enjoy personalized comfort
  and convenience.
• Energy Efficient. RMS offers an unobtrusive way
  to conserve money and resources by not running
  HVAC systems in unoccupied rooms.

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Features
Smart Lighting RMS can automate the lights to
come on when they need to and go off when not
needed, giving you an easy, automatic way to save
energy and money. Dimmers are another great way
to save energy. Advanced Temperature Control
Heating and air conditioning can easily be
turned down or off when a guest room is
unoccupied, saving you thousands of dollars each
year by not having HVAC systems running in
unoccupied rooms. TV With one remote, guests can
easily select TV stations using graphical icons
for stations and the system integrates seamlessly
with a variety of video providers. Music Guests
can listen to music from their own iPod or select
music from the system by clicking on the jacket
artwork, playing music in one room or having
the music play throughout a suite. Drape Control
Guests can open or close drapes, shades or
sheers from the comfort of their bed utilizing
the TV, keypad, or touch screen interface. Alarm
What is more perfect than waking up to your
favorite music or TV station? Wake-up modes can
also incorporate lighting, temperature and
draperies into the wake-up scene. Green Settings
Guests can set room preferences such privacy and
green features from any touch screen or TV in the
room. The green feature button allows guests to
request housekeeping services, turn off linen and
towel service, create their personal set backs or
choose the hotels preferred Green setting.
Services at the Click of a Button. Guests can
request services from the bellmans desk, valet,
spa, golf club, front desk and more from a touch
screen or TV. Simplikate integration available
for advance concierge.
Lighting accounts for up to 35 of a hotels
energy bill. Up to 50-70 of a hotels energy
bill is attributed to heating and cooling.

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Beyond ICT

• Integrate your control panel to the Telephone
• Switch on-off lights, control blinds, control
  temperature
• Monitor the door camera
• Integrate the controls on your TV and do it
  through remote

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Automation and ICT Converged

• Advanced Telephony Services
• TDM / IP, Wired / Wireless
• Guest Room Control Systems Lights, AC, Blinds

• Advanced Telephony Services
• TDM / IP, Wired / Wireless

IP Entertainment Services
Hi-Speed Internet
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Systems Integrator ChoiceKey to a converged
deployment

• Look for
• All around ICT expertise
• ELV systems exposure covering
• Security and surveillance
• BMS system
• Physical Layer to the Application you need
• Software development skills will be a great
  advantage

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Connectivity Panel
Extensive Connectivity for Guest Convenience

• Guest can connect and play audio and video
  content from their own devices through the
  External Connection Port (laptops/iPod/MP3/Handyca
  m).

HDMI USB Gang for Marriott are optional and
hotels should engage Regional IR for confirmation
on cabling requirements. The USB port offers two
options of either the charging of mobile devices
or for music/video playback.
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Connectivity Panel
www.
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A CASE STUDY
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2
CAT 3 Cable
Bath room
Desk
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An Old Case

• The Position
• Just one CAT 3 cable in each room
• A Bedside Phone in parallel with the Desk phone
  and Toilet phone

• The Issue
• No more than one conversation
• No data connectivity

• What the Hotel wanted in the minimum
• Minimum two conversations
• Data Connectivity in some way

• Conditions
• Horizontal cabling no augmentation
• Minimum disruption in migration

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Innovative Solution
RJ adapter analog connection
Bedside
ISDN 3BD
Pair 1
Pair 2
Desk
RJ adapter ISDN 2BD

• Backbone was augmented
• In-room cabling modified slightly
• ISDN based phones with special plug-in adapters
  did the trick

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Hospitality Solution Stack
Guest Experience
Telephony
Safety Management
VoIP and TDM Hybrid Telephone System
IP HITV
IP and Analog CCTV System
SMATV System
Guestroom Room Phones with Multi Language
Support
Wireless and High Speed Internet
Access Control System
Intelligent Guestroom Management System
Voice Mail and Billing Application
Call center Applications
Advanced Car Park Management System
Gate Barrier System
Intuitive Operator Consoles
Background Music System
Public Address System
Mobility
Advanced Boardroom System
Tight Integration with PMS
Hospitality IP Network Infrastructure
Hospitality Structured Cabling Infrastructure
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Professional AV Systems Integration
Board Room
Ball Room
BGM System
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HITV
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Versatile Implementations

• Emirates Palace Hotel Abu Dhabi
• VoIP with VoWLAN
• Madinat Jumeirah
• TDM Voice in Network cluster
• Al Manzil and Qamardeen Old Town
• VoIP, Active Network, WiFi, Structured
  Cabling, Security, surveillance, Parking
  management
• Intercontinental Dubai Festival City
• VoIP, Active Network, WiFi, HITV, Audio-Visual,
  
• World Trade Center Residences
• VoIP with VoWLAN, Active Network, WiFi,
  Structured Cabling
• Bab Al Shams Hotels and Resorts
• VoIP, Active Network, WiFi, Structured Cabling
• Grand Hyatt
• DECT

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A Cherished Relationship

• Hyatt Regency Dubai
• Park Hyatt
• Shangri-La
• Ajman Kempinski
• One Only Royal Mirage
• Le Meridien Mina Seyahi
• Le Meridien Al Aqah
• Al Ain Rotana
• Sharjah Rotana
• Jumeirah Rotana
• Hilton Jumeirah

Hotel JAL Fujairah Resort Spa Intercontinental
Millennium Airport Ritz Carlton Harbour
Hotel City Seasons Six Senses Hideaway Zighy Bay
Sheraton Creek Renaissance Dubai Ramada
Holiday Inn Down Town
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INTERACTION A different guest experience, at any
place in the hotel, made possible by an open
communication system that also is an enabler for
other low current system
INSGHTS Improve loyalty by gaining info on the
guest preferences. personalised, opportunity to
increase your staffs efficiency by providing a
whole range of services and applications by user
profile
INTEGRATION Engineering and Implementation is
key to getting the technology to work for you
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Enterprise Reseller of the Year 2008
Thank you