Title: Beyond the Blend: Optimizing the Use of Your LMS
1Beyond the Blend Optimizing the Use of Your LMS
- Facilitator
- Bryan Chapman
- Chief Learning Strategist
- Chapman Alliance
- bryan_at_chapmanalliance.com
2Power Blend
- The power of AlignmentPeople, Processes and
Technology - The power of team-centric, rapid development
- The power of meeting difficult challenges through
learning content management - The power of channeling informal learning
- The power of blending learning and performance
3Power Blend
- The power of AlignmentPeople, Processes and
Technology - The power of team-centric, rapid development
- The power of meeting difficult challenges through
learning content management - The power of channeling informal learning
- The power of blending learning and performance
Company
Team
Content
Learner
Training HR
4Virtual Classroom Synchronous Learning
Off-the-shelf, pre-built courses
- Instructor-led, Real time, Online
- Connecting geographical disperse learners
- Groups of learners meet together
- Ready-to-use content (courseware)
- Easy to find IT skills, leadership, safety
- Hard to find very specific, job-related skills
Self-Paced, Self-Service Online Learning
Authoring Tools
- 24 X 7 X 365 access to courses
- Completed at learners own pace
- Remediation and feedback are automated
- Developed once, used many times
- Automated scoring and completion status
- Custom development
- Screen design and layout
- Interactive exercises
- Tests, Quiz, Assessment
- Simulations
- Central Access to Learning
- Individualized Learning Plans
- Reporting Completion Tracking
- Instructor-Led Training Scheduling
- Launch and track online learning
- Certification Management
- Competency Management
Learning Content Management
Informal Learning, Knowledge On Demand
- Manage large-scale development (workflow)
- Reusable learning content
- Searchable repository of source material
- Just-in-time, anywhere, anytime
- Capture and retain organizational knowledge
- Facilitates collaboration
5Why do we buy an LMS in the first place?
6Why do we buy an LMS in the first place?
7The Power of Alignment
8International Airline
- Geographically disperse
- Mix of live, virtual classroom (personal
interaction) - Self-paced e-learning (conceptual, procedural)
9Construction Company
- Big issue regulatory compliance (safety)
- Off-the-shelf courses LMS
10Medical Association
- Thousands of medical, teaching case studies
- On CD, on shelf photos, charts, graphs,
narrative - Manage and distribute (no patient names) for
teaching (25,000 association members)
11National Restaurant Chain
- Large population, customer-facing employees
- Not large groups, needs to be self-paced
- Simulation, role-play exercises (empowerment)
12Industrial/Manufacturing
- 100,000 employees lack of information about
other parts of the company - Learning Wiki invited 200 authors to write
articles - Ended up with over 7,000 content contributors
13The Power of Rapid Development
14(No Transcript)
15How long?
How long does it take to create 1 hour of
Classroom Instruction (ILT)?
16How long?
How long does it take to create 1 hour of
E-Learning?
17How long?
Low Range 121 High Range 601
How long does it take to create 1 hour of
PowerPoint-based, online learning?
18How long?
1300 hours
How long does it take to create 1 hour of
Simulation-Based e-learning?
19Instructor-Led
Online, Self-Paced
2211 (hours of development per finished hour of
instruction)
Break even point (10 Months)
Development Costs
Example Only
341 (hours of development per finished hour of
instruction)
Reoccurring costs, over time
20Instructor-Led
Online, Self-Paced
2211 (hours of development per finished hour of
instruction)
Return on Investment
Break even point (10 Months)
Development Costs
Example Only
341 (hours of development per finished hour of
instruction)
Reoccurring costs, over time
21Instructor-Led
Online, Self-Paced
2211 (hours of development per finished hour of
instruction)
751
Break even point (10 Months)
Development Costs
Example Only
341 (hours of development per finished hour of
instruction)
(3.5 Months)
Reoccurring costs, over time
22PCWeek Shoot Out
- Several teams invited to compete
- Convert a 54-hour instructor-led course to online
learning - 2 days of development
- 1 person at the computer at any time
- Storyboard. actually a lesson plan
- Present course to 20 judges and 150 members of
media gallery - Watched the other teams in action
- Wide variety of approaches
23IBM Learning Model
White Papers
Instructor-Led culminating experience
Student Guide
Business Simulations
Self Assessment
Word
.PDF
Practice
Role Play Simulations
PowerPoint
Product Knowledge
24Blended Learning as a development model
White Papers
Rapid Authoring Tools
Student Guide
Exercises
Games
Word
Rapid Simulation Development On-the-Job Face-to-F
ace
.PDF
Practice
Scenario-Based Simulations
PowerPoint
Classroom uses the same development model
Product Knowledge
25Remember Do
26Blooms Taxonomy
- Knowledge
- Action verbs list, define, tell, describe,
identify, show, label, collect, examine,
tabulate, quote, name, who, when, where, etc. - Comprehension
- Action verbs summarize, describe, interpret,
contrast, predict, associate, distinguish,
estimate, differentiate, discuss, extend, etc. - Application
- Action verbs apply, demonstrate, calculate,
complete, illustrate, show, solve, examine,
modify, relate, change, classify, experiment,
discover, etc. - Analysis
- Action verbs analyze, separate, order, explain,
connect, classify, arrange, divide, compare,
select, explain, infer, etc. - Synthesis
- Action verbs combine, integrate, modify,
rearrange, substitute, plan, create, design,
invent, what if?, compose, formulate, prepare,
generalize, rewrite, etc. - Evaluation
- Action verbs assess, decide, rank, grade, test,
measure, recommend, convince, select, judge,
explain, discriminate, support, conclude,
compare, summarize, etc.
27The Power of Content Management
28Case Study Large Corporate
- 900,000 employees worldwide
- 34,000 Restaurants
- 106 countries
- Opens 3 new restaurants every day
- 30-35 average employees per site
- Customized, regionalized training needed at each
location
Case Study
29Case Study Large Corporate
Case Study
30Case Study Key Drivers
- Cost reduction
- Self-Serve, On-Demand Personalization of Learning
Content Across all Delivery Formats - Speed of Development
- Ease of Content Maintenance
- Widespread Adoption beyond the first phases of
implementation - Ultimately, the streamlining of the number of
redundant procedures associated with performing
the same task
Case Study
31Case Study On Demand
Demo in action
- Operation Manuals
- Page numbering
- Auto Generated TOC
- Regionalized
- Localized
- Synched Job Aides
- Observation Checklists
- Etc.
Example of Wizard interface
Case Study
32The Power of Informal Learning
33Traditional Learning Management Model
LMS Learning Portal
Learning Portal - Formal
Job-specific Skills
New Hire Orientation
Computer Applications
Sales Process
Leadership
Safety
Product Knowledge
34Informal Learning
Bottom up through informal
Worker
Learner
Learner
Mentor
Web 2.0 and Informal Learning Tools
Instructor
Expert
Expert
Manager
Sales
35The challenge is combining BOTH
Job-specific Skills
Bottom up through informal
LMS Learning Portal
Learning Portal - Formal
Learner
Computer Applications
Mentor
Leadership
Sales Process
Web 2.0 and Informal Learning Tools
New Hire Orientation
Safety
Product Knowledge
Expert
Expert
Manager
Sales
36Informal Learning
Informal learning is simply that, which is not
directed by an organization or somebody in a
control position.
- Jay Cross
37Formal vs. Informal Learning
38Peace Corp
- Training information for volunteers globally
- Access to experts (though social site)
Case Study
39Peace Corp
- Training information for volunteers globally
- Access to experts (though social site)
See PowerPoint for full results and details
Case Study
40Sun Microsystems
Case Study
41How do I get learners to complete a course???
www.anivegvideo.com
42User Generated Content (UGC) Matrix
43If it isnt my job.whose job is it?
44The Power of the Blend
45Definition
- Blended Learning
- To combine or mix various instructional delivery
modes and methods to meet a common set of
learning goals or objectives. - Blending the best characteristics of
instructor-led training with other, innovative
forms of instruction. - A phrase frequently used as buzz words to try
and persuade buyers to choose e-learning
solutions (sometimes synonymous with hype).
46Pilot Training
47Blended Learning
48Ameriprise (Minneapolis, MN)
- Business issue how do you offer consistent
training to learners in Atlanta, Boston,
Minneapolis, and Seattle? - Previously used regionally located trainers
- Learning community (by date of hire) meet
together for training for 10 weeks 90 minutes, 3
times each week 15 virtual sessions each day - Embedded war stories from experts in the field
(pre-recorded Webex mini-scenarios) - Before 4.1 Million After 1.3 Million
- 95 pass rate 60,000 completions from in 16
months
Case Study
49(No Transcript)
50University of Phoenix (½ virtual, ½ on-campus
University)
- 1300 virtual online sessions per week 17,000
instructors - Typical course 5 to 6 weeks in duration
- Class size 10-13 people to make the course
manageable for instructor and to facilitate
collaboration - Evaluations of course effectiveness indicate that
there is no significant difference in either
the cognitive or affective results
Case Study
51Blended Curriculum
- One Lecture per Week. Live virtual session or
recorded session. - Group and Individual Projects Given Weekly. Small
group of 3 to 6 many projects done through work
assignment uploaded - Threaded Discussion. Students are graded on their
level of participation - Course Resources. Articles, worksheets, online
textbook - Knowledge Tests. Multiple choice, true/false and
essay questions - Post Course Evaluation. Level 1
52Power Blend
- The power of AlignmentPeople, Processes and
Technology - The power of team-centric, rapid development
- The power of meeting difficult challenges through
learning content management - The power of channeling informal learning
- The power of blending learning and performance
Company
Team
Content
Learner
Training HR
53Questions???
- Facilitator
- Bryan Chapman
- Chief Learning Strategist
- Chapman Alliance
- bryan_at_chapmanalliance.com