Voice Over IP Emergency Communication:

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Voice Over IP Emergency Communication An
Overview
Emergency Phone Tower with Integrated Emergency
Phone, Blue Light Strobe, Camera, and Mass
Notification Ability. Analog and IP Versions
available.
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VoIP Overview
Voice over Internet Protocol is a technology that
uses IP-based networks to deploy VoIP-enabled
devices. VoIP-enabled devices, such as desktop
and mobile IP phones, decrease the cost of voice
and data communication, enhance existing
features, and add compelling new telephony
features and services. Talk-A-Phone provides
two methods for the creation of a VOIP telephony
network using its Emergency Phones. The first is
through the use of IP-based Emergency Phones.
These connect directly into the network. The
second employs VoIP interfaces to enable
traditional Analog phones to work on an IP
network.
Wall-Mount with Dual-Button Emergency Phone (IP
and Analog Versions Available) and Mass
Notification Capability (Model WEBS-WM)
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Emergency Phones

• Emergency Phones allow users to talk in real time
  to security personnel--providing security with
  information as well as giving assurance and
  assistance to the user.
• Design Features
• ADA compliant
• Hands-free
• Vandal resistant, stainless steel construction
• Power Options
• Phone line powered OR
• Power over Ethernet (PoE) for IP units
• Location identified by recorded message
• Programmable from any telephone
• Built-in auto-dialer can call back-up numbers

Model VOIP-400D - IP Dual Button Emergency
Phone (Also Available in Analog Format, Model
ETP-400D)
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Popular Mounting Options
Emergency Phones (Design Features cont.)

• Integrates with Blue Light/Strobe and CCTV
  giving security additional access to campus and
  users a greater sense of security
• Cellular, RF, and Solar options also available,
  increasing system flexibility
• Nearly endless integration possibilities
• Any 400-series VoIP phone can be mounted in any
  outdoor mount, including towers, wall mounts,
  pedestal mounts, and surface mount boxes
• Wide selection of mounts allows facilities to
  place phones in a multitude of areas maximizing
  their security coverage

Wall Mounts
Pedestal Mounts
Surface Mounts
Towers
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VoIP 1-2-4-8 Analog Phones on an IP Network

• Talk-A-Phones VOIP-1-2-4-8 Interfaces allow all
  Analog 400-series Emergency Phones to be used on
  an IP data network. The VOIPs integrate
  seamlessly with existing VoIP phone systems, and
  support standard VoIP protocols. For sites
  without existing VoIP systems, two VOIPs can be
  used in conjunction to send emergency calls over
  the IP network and then remotely jump off onto
  an existing PBX or PSTN phone network.
• Features
• Ethernet connectivity and full IP compatibility
  with existing routers and WAN infrastructure
• Voice-over-IP Interfaces (SIP and H.323)
• Accommodates up to eight, four, two, or one
  emergency phone(s) (VOIP-8, -4, -2, -1
  respectively)
• Echo cancellation and jitter buffer ensure
  top-quality connection

Above VOIP Interface Units Below Sample
Layouts
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WEBS (Wide-Area Emergency Broadcast System) IP
Mass Notification

• Primary Features
• Tower and wall mounts integrate ADA-Compliant
  Emergency Phone and Wide-Area Emergency Broadcast
  System Paging Units also available independent
  of emergency phones.
• Announcements can be remotely transmitted via
  phone line or radio frequency interface and can
  be broadcast to units individually, in selected
  groups, or in an all-call for large area coverage
• Analog and Native IP solutions available
• Announcements can be tailored to each unit or
  region depending on need
• Integrate with PTZ CCTV cameras for a complete
  security / surveillance solution

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WEBS Mounting Options Tower, Wall, Pedestal
Mounts

• General Features
• Security Personnel can remotely broadcast to
  WEBS units individually, in selected groups, or
  to all at once
• Tone and voice messages possible
• Integrates with Analog and IP Emergency Phones
  as well as CCTV cameras and Blue Light Strobe
  (Wall-Mount and Tower models)
• Additional Tower Features
• Concealed high-power speakers provide 360º
  coverage. Separate volume controls for each
  speaker
• Personnel can unlock local command station and
  make on-site announcements (in addition to remote
  announcement ability)
• Additional Wall and Pedestal Mount Features
• Concealed high-power side speakers provide 180º
  coverage

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WEBS Indoor Paging Option WEBS-PA-1

• Indoor IP-based Area Paging Unit that provides
  Wide-Area Emergency Broadcast capability.
• Ethernet connectivity and full IP compatibility
  with existing routers and WAN/LAN infrastructure
• Firmware upgradeable
• Remotely broadcast to WEBS? area paging units
  individually, in selected groups, or all-call
• Manage configuration, groups and pages through
  the GUI web interface. No additional software
  required
• Integrated Layer 2 Ethernet switch
• Paging units allow for mass broadcast capability
  either in conjunction with emergency phones or
  independent from them

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WEBS Outdoor Paging Options WEBS-PA-2

• Outdoor Analog Area Paging Unit that provides
  Wide-Area Emergency Broadcast capability. Comes
  in both Analog (PA-2A) and IP (PA-2IP) versions
  increasing system flexibility
• Two concealed high-power side speakers provide
  180º coverage
• Remotely broadcast to WEBS? Area Paging Units
  individually, in selected groups, or all-call
• Paging units allow for mass broadcast capability
  either in conjunction with emergency phones or
  independent from them.
• Power supply, amplifier, and speakers all mount
  inside enclosure
• Paging units (both indoor and outdoor)can reach
  areas that other units cannot, thereby maximizing
  securitys footprint on campus

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VoIP WEBS Layout Options
VoIP-based WEBS systems can operate on one campus
or multiple campuses. An example of how an
IP-WEBS system would be arranged on a single
campus is shown. A central security station
with a WEBS-PCU (Paging Command Unit) is created.
Security officials can send remote messages using
the WEBS-PCU to IP WEBS paging units (towers,
wall-mounts, etc). Security officials can send
notifications to all units at once, to individual
units, or to a customized grouping as they see
fit.
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VoIP WEBS

• For organizations that need to provide mass
  notification to more than one campus can create a
  WEBS system with multiple subnets.
• As with the single campus model, a central
  station with a WEBS-PCU can control where to send
  notifications. In the layout shown the the right,
  the PCU unit transmits pages to Model WEBS-ZCU
  (Zone Command Unit), which then in turn transmits
  the notification to paging units (towers,
  wall-mounts, etc).
• Security officials can send notifications to all
  units at once, to individual units, or to a
  customized grouping as they see fit. They could
  also send different messages to different
  campuses depending on need.

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• Reduced Total Cost of Ownership (TCO)
• VoIP technology allows for the integration of
  data and voice communication traffic into a
  single network, resulting in a reduction of the
  TCO associated with a combined voice/data
  network. Using VoIP, analog voice signals are
  digitized and converted into data packets that
  are sent over IP-based networks. The integration
  of multiple media typesvoice, data, videointo a
  single network eliminates infrastructure and
  maintenance redundancies, helping to reduce
  operational cost. Additionally, a single network
  allows an organization to avoid the added
  installation and material costs of having a
  separate voice network.
• Greater Operational Flexibility
• Another reason for the increasing adoption of
  VoIP is the fact that the underlying technology
  is more flexible and extensible than traditional
  voice transmission technologies. In traditional
  circuit-switched voice networks, the transport,
  call control, and application layers are grouped
  into single, proprietary systems. In IP-based
  networks, these layers are disaggregated into
  separate components that can each be integrated
  or substituted as needed in the overall system.
  This allows the system, applications, and
  services to be more dynamically designed and
  managed. The trend from proprietary,
  vendor-centric, end-to-end solutions to
  integrated, open, IP-based environments results
  in more customizable, flexible, and extensible
  best of breed systems.
• Reduced Expansion Costs
• There are lowers costs for adds, moves and
  changes as well as lower user hardware costs

VoIP Pros

• Reduced Total Cost of Ownership
• Greater Operational Flexibility
• Reduced Expansion Costs

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• Redundancy and Uptime Must be Carefully
  Engineered
• With VoIP, there will be an introduction of more
  links (e.g. network switches) to the Emergency
  Call Box System, which means an increase in the
  number of points of failure. Therefore,
  implementing VoIP will require power redundancy
  as well as network stability/redundancy.
• Network Maintenance and Configuration
• In addition to maintenance/configuration of the
  VoIP Call Boxes, network switches and routers
  will need maintenance and configuration
• VoIP Deployment May Require Replacement of LAN
  Switches
• Older generation LAN switches may not support
  QoS, VLANs, etc. In order to properly implement
  a VoIP system, network upgrades may be necessary
  to implement these modern requirements.
• Quality of Service/Performance
• QoS aware and capable network hardware is a
  requirement. Regardless of network bandwidth,
  VoIP requires top priority on a data network to
  ensure call quality.

VoIP Cons

• Redundancy and Uptime Must be Carefully
  Engineered
• Network Maintenance and Configuration
• VoIP Deployment May Require Replacement of LAN
  Switches
• Quality of Service/Performance

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End User Testimonials
Talk-A-Phone is throughout our campus. At this
point, theyve been in about three years and we
have yet to have a problem with any of
them...Theyre probably one of the most durable
products in our arsenal...As we expand,
Talk-A-Phone will always be a partner with us.
Robert Leahy, Systems and Technology Manager,
Massachusetts General Hospital
The personal safety of our students is a
priority for us at all timesthe phones are used
throughout the university as a protection and a
personal injury reassessment. Joy McKenzie,
Public Safety, St. Johns University
Talk-A-Phone is throughout our campusAt this
point, theyve been in about three years and we
have yet to have a problem with any of them.
Lou Mader, Director of Public Safety, Hunter
College
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• Although VoIP is an attractive alternative to
  traditional voice services, deploying VoIP is not
  a simple process. Before implementing a VoIP
  solution, organizations should consider both the
  required functionality and the potential issues
  associated with deploying a VoIP network. Some
  possible considerations include
• What added functionality will the organization
  require from its VoIP Call Box System?
• ?What impact will deploying VoIP Call Box System
  have on the organization?
• ?Will implementing a VoIP Call Box System be more
  cost effective than a traditional Analog Call Box
  System?
• These service considerations drive the protocol
  and equipment choices that IT/IS/Telecom
  departments of organizations need to consider
  when designing their VoIP networks. In designing
  a VoIP solution, network administrators need to
  be involved in the process so that provisions can
  be made to address latency, jitter, bandwidth,
  packet loss, reliability, and security issues.
  Despite the high initial investment, the
  efficiency, scalability, and reliability of VoIP
  networks allows an organization to meet the needs
  of the next generation of telephony services.
  VoIP systems are increasingly demonstrating
  greater cost effectiveness than traditional voice
  networks. As VoIP technology matures, the
  cost-benefit ratio, alongside efficiency and
  flexibility in implementation, will continue to
  increase.

Conclusion