MissionDriven Government:

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Mission-Driven Government
Transforming Rule-Driven Organizations Never
tell people how to do things. Tell them what
you want them to achieve and they will
surprise you with their ingenuity. ------Ge
neral George S. Patton
Created and Presented by Marilyn Kidd and Mike
Ficcola
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Housing Authority of Louisville

• Andrea Duncan, Executive Director
• buildings there all we have to do is rehab
  them. HUD cannot decide what to do, how to go
  about the lead paint removalthey didnt budget
  for it. They wont let us go ahead until they get
  clearance through region, and up to Washington
  and back down again.. I mean its crazy.
• How do we get around HUD rules??
• How do we move faster??

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Traditional Government
Glue that holds traditional Government together
is like epoxy. 2 tubes

• Rules Budget
• CEMENT

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Housing Authority of Louisville

• Andrea Duncan, Executive Director, RE HUD
• obsessed with book of regulations
• deviate.they write you up
• specification is ¾ screw you use ½ screw
  they want them ALL taken out and changed

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Mission-Driven Government
Budget
Rules

• Entrepreneurial Governments eliminate both tubes
• Guiding Force The Mission
• The Fundamental Purpose
• Distill the essentials

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Housing Authority of Louisville

• Andrea Duncan, Executive Director
• Created a Non-profit subsidiary
• Louisville Housing Services
• to expand the housing opportunities available to
  low and moderate income residents.
• The mission of the Louisville Metro Housing
  Authority is to provide quality, affordable
  housing for those in need, assist residents in
  their efforts to achieve financial independence,
  and work with the community to strengthen
  neighborhoods.

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Advantages

• Mission-driven organizations are more
  efficient than rule-driven organizations
• Louisville Housing Services
• 0.5 FTE consultant who contracts with private
  firms or hires housing authority employees in
  their off-hours when something needs done.
• Below average in employees per capita.

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Advantages

• Mission-driven organizations are more effective
  than rule-driven organizations
• Administrative Autonomy
• Clear Goals
• Critical to their success.

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Louisville Housing Services

• HUD couldnt dream of
• Spending money on awards dinners for housing
  authority employees
• Running a scholarship program for kids in public
  housing

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Advantages

• Mission-driven organizations are more innovative
  than rule-driven organizations.
• Rule-driven organizations stifle innovation
• rules stand in the way of trying something new

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Advantages

• Mission-driven organizations are more flexible
  than rule-driven organizations.
• To be ready for the unanticipated opportunities
  or events organizations must have flexible rules
  and budgets which rule-driven organizations dont
  have.

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Advantages

• Mission-driven organizations have higher morale
  than rule-driven organizations.
• Employees are given leeway to come up with new
  ideas, so they dont have to worry about causing
  problems. This will give employees a feeling of
  accomplishment that leads to higher morale or
  esprit de corps.

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Louisville Housing Services

• HUD couldnt dream of
• Spending money on awards dinners for housing
  authority employees
• Running a scholarship program for kids in public
  housing
• Developing new housing

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Rule-Driven Personnel System

• Civil Service Act of 1883
• Most personnel systems in American government are
  derivative of this act
• Passed after an unsuccessful job seeker
  assassinated President Garfield.
• Hiring
• Managers in these systems cant hire like normal
  managers.
• Tests
• Length of the hiring process

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Rule-Driven Personnel System

• Classifications
• Graded scale
• Pay within each classification is determined by
  longevity, not performance
• Promotion
• Must select from those who have scored highest on
  a promotional exam

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Rule-Driven Personnel System

• Firing
• It is very difficult to fire a civil service
  employee, due to part to property rights as
  determined by the Supreme Court.
• Months documenting poor performance
• Exhaustive appeals process
• Layoffs
• Seniority retain jobs over lesser seniority

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Rule-Driven Budget System

• Budget controls all the agency does.
• Line itemized budgets created to control the
  bureaucrats
• Monies dedicated to a particular line item may
  NOT be used otherwise

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Rule-Driven Budget System

• Managers trapped in yesterdays priorities which
  become tomorrows waste
• Responsive decision making eliminated
• Budget is method of control

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Rule-Driven Budget System

• Good managers spend every dollar of every line
  needed or not
• Encourages managers to waste money
• Good management is impossible

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Mission Driven Budget System

• Every employee has the incentive to save money
• Thus saving money to test new ideas
• Managers have autonomy to respond to changing
  circumstances Create a predictable environment
• Legislators focus on important issues
• Measuring results substituted for rules
• Todays technology enables the transition

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Mission Driven Organizations

• Changing the Standard
• Encourage risk taking behaviors
• Permission to fail
• Leaders articulate values
• Leaders model values
• Efficient Effective
  Innovative
• Flexible Morale