Welcome to eDrink

1
Welcome to eDrink

• a powerful tool to enhance the bar experience

Group 8 Chau Le Dustin Preisler Ali
Memarsadeghi Luan Nguyen
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Presentation Overview

• Problem and Solution
• Representative Tasks
• Design Evolution
• Demonstration
• UI Description
• Future Possibilities

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The Problems For The Patron
Ordering drinks from bartenders in a crowded bar
is both time consuming and stressful

• Wants
• spend time socializing with friends
• have a few drinks
• Doesnt Want
• stress of moving through the crowd
• wasted time waiting in the line
• wasted time getting the bartenders attention

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The Problems For The Bar
Crowded bars serve drinks less efficiently to
their Patrons

• Wants
• serve drinks efficiently
• maximize profits
• increase customer satisfaction
• Doesnt Want
• clustering of patrons in bar line
• inefficient use of bartenders time taking orders

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Our Solution eDrink
Kiosk based automated ordering system

• Touch screen kiosk based application
• BarCard swiping allows you to track order
  throughout bar
• Order queue place holder, allows you to order
  while in line

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Our Solution eDrink
Bridges the gap between the Patrons needs and
the Bars desires

• For Patron
• eliminates lines
• eliminates order urgency
• eliminates wait
• allows more time for socializing
• provides better order control

• For Bar
• increases order capacity
• easy menu modification
• gets rid of need for order taking
• allows bartender to focus on making drinks

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Representative Tasks
Easy Task Order A Beer
most basic task expect of system
first steps in using program
Medium Task Cancel An Item
order screen functionality
requires specific cancel choice
Hard Task Order A Custom Drink
most advanced task
requires choosing specific options
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Design Evolution Lo-Fi
Lo-Fi Prototype
Hi-Fi Prototype

• User Needs Not Met
• wait line vs wait time confusing to users
• not easy enough to cancel a single item
• required to stay at table

• Changes Implemented
• decided on wait line
• implemented a cancel button for each item
• discussed possible ways to allow for mobility

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Design Evolution Hi-Fi
Hi-Fi Prototype
Final Implementation

• User Needs Not Met
• confusing wording for paging through menu

• Changes Implemented
• used arrows to page

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Design Evolution Hi-Fi
Hi-Fi Prototype
Final Implementation

• User Needs Not Met
• too easy to cancel entire order

• Changes Implemented
• created a confirmation popup for cancel too

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Design Evolution Hi-Fi
Hi-Fi Prototype
Final Implementation

• User Needs Not Met
• NO HELP!!!!

• Changes Implemented
• added help button on every screen

Help?
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Design Evolution Hi-Fi
Hi-Fi Prototype
Final Implementation

• User Needs Not Met
• still required to stay at table
• cant divide the check on an order

• Changes Implemented
• for mobility and check division use BarCard
• card swiped to place, check, or cancel order at
  any kiosk in the establishment

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Demonstration
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Final Implementation What Does It Do?

• eDrink allows you to place orders from anywhere
  in the bar
• eDrink allows you to check your order status
• eDrink allows you to modify or cancel your order
  at anytime before it is physically served

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Final Implementation How Does It Work?

• eDrink uses touch screen kiosks like the clio
  placed throughout the bar to allow Patrons to
  place orders on a central order queue
• eDrinks hardware back end would consist of a
  server with an order database and a few screen
  terminals behind the bar
• eDrink is written in Java and is therefore usable
  on many platforms

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Final Implementation What Is Missing?

• eDrinks hardware back end is unimplemented
• eDrinks swipe feature is Wizard of OZed

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Future Possibilies

• eDrinks could gather statistics for bars about
  what is being ordered daily
• eDrinks swipe feature could include some form of
  ID checking and billing

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Questions