A Culture of Service

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A Culture of Service
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Who We Are

• A Federally Qualified Community Health Center
  System Founded in 1972
• Provider of Primary Medical, Dental, Behavioral
  Health and WIC Services
• A major Safety Net Provider to the Uninsured and
  Underinsured in Bernalillo, Valencia, Sandoval,
  Torrance, Guadalupe, Santa Fe, and Socorro
  Counties in Central New Mexico
• An Incubator for Innovation, Change Community
  Development
• 10 Locations in 3 Counties
• Serving 43,000 Patients with over 200,000 Visits
  Annually

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Who We Are

• Our Mission
• To improve the health, life skills and well
  being of all members of the communities that we
  serve.
• Inherent in this mission statement is
• the need to increase access to care
• be responsive to the changing needs of our
  communities
• manage our limited resources effectively
• partner with others to create operational and
  programmatic efficiencies that allow the
  maximization of our collective resources

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Who We Are

• Vision for the Future
• First Choice Community Healthcare is a health
  care organization that maintains excellence in
  services and programs with a constant focus on
  the changing needs of individuals and
  communities.

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Who We Are

• Guiding Values
• We adhere to the Golden Rule treating others as
  we ourselves would like to be treated. In order
  to effect that goal we will
• Eliminate all barriers to healthcare
• Provide compassionate, state of the art quality
  care
• Respect our clients and our work colleagues as
  individuals
• Expect excellence
• Operate in a cost effective manner to maintain
  financial strength and viability
• Remain committed to innovation and the
  principles of continuous performance improvement
• Promote a work environment which supports
  personal and professional growth
• Value collaboration with partner organizations
  to better serve our clients and communities
• Remain committed to health education and
  prevention

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Who We Serve

• We serve the members of the communities in which
  we are located, regardless of ability to pay
• We are not free health clinics or health
  clinics for the poor, we are a network of
  Community Health Centers that provide high
  quality medical, dental and behavioral health
  services to all members of the community,
  regardless of ability to pay

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Who We Serve
Gender of Our Patients
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Who We Serve
Age of Our Patients
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Who We Serve
Ethnicity of Our Patients
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Financial Status of Our Clients
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Revenue Sources
Self-Pay (330 Grant / RPHCA Contract)
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Payor MixOur Clients Have the Following Coverage
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2006 Operating Budget (17Million) Revenue Sources
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2006 Operating Expense (17Million)
As a Service Organization We Invest in People
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Our Facility Locationsin Central New Mexico

• Counties Serviced
• Bernalillo
• Guadalupe
• Sandoval
• Santa Fe
• Socorro
• Torrance
• Valencia

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First Choice Locations
South Broadway
Los Lunas

• Alameda

Belen
Los Padillas
Alamosa Health Commons
North Valley
Rio Grande High School School Based Health Center
South Valley
Mountain and Valley Regional Center
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Our Employees

• 260 FTEs
• 45 FTE Providers of Care
• 66 of All Employees are Hispanic
• 35 Employees Greater than 10 Years of Service
• Recruitment Places Emphasis on Bi-lingual Skills
  and Prior Experience with Our Target Population

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Our Staff and Providers
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Governance

• 17 Member Community-Based Board of Directors
• 51 of Board Membership are Users of Care at FCCH
  Facilities
• Board Establishes Policy and Sets Overall
  Organizational Direction
• Full Board Meets Monthly on the Third Tuesday of
  the Month
• Foundation Board of Trustees
• 100 Volunteer Board
• Fund Raise for Capital Needs
• Establish Permanent Trust

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Our Challenges

• Growing Number of Uninsured and Underinsured
• Expanding Capacity to Serve Growing Needs of
  Community
• Maximize Existing Resources
• Create Partnerships to Expand Resources and
  Capacity to Serve
• Integrate Behavioral Health Services into the
  Primary Care Setting
• Expand Work of Diabetes Collaborative to all FCCH
  Health Centers
• Recruitment, Training and Retention of Employees
• Quality Assurance/Performance Improvement

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Our Short-Term Operational Strategy

• Expand capacity to serve at each of our 10 Health
  Centers
• through practice redesign
• incorporating Best Practices
• eliminating waste and duplication
• increasing productivity
• decreasing staff turnover
• on-going staff training and development
• by providing 100 staff coverage at each site
  everyday

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Our Short-Term Operational Strategy (Continued)

• Integrate Behavioral Health Services into the
  primary care visit (50-70 of our primary care
  clients have behavioral health issues).
• By having the primary care providers and team
  members address behavioral health issues at the
  time of the primary care visit insures that the
  client receives needed services and hence
  improves his/her/family wellness and health
  status
• Primary care visits are often generated because
  the client has a behavioral health issue that is
  not being addressed
• By addressing the behavioral health issue we
  ultimately create greater capacity to see clients
  with primary care concerns

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Our Short-Term Operational Strategy (Continued)

• Spread our model Diabetes Program Initiative
  from our Belen Health Center to all First Choice
  Health Centers

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Our Short-Term Operational Strategy (Continued)

• In 2007 open the South Valley Health Commons.
• This 42,000 Sq. Ft. State-of-the-Art facility
  replaces a 34-year-old 18,000 sq. ft. facility
  located on Isleta Blvd in Albuquerques South
  Valley
• There will be a total of 30 medical exam rooms
  (24 assigned to First Choice and 6 assigned to
  DOH) and 16 dental operatories
• FCCH is working cooperatively with DOH, WIC,
  Bernalillo County, UNM Dept. of Family and
  Community Medicine, UNM Mental Health Center and
  UNMH to operate an integrated health services
  practice for the residents of the South Valley
• FCCH will provide primary, medical, dental,
  behavioral health and WIC services. UNM Dept. of
  Family and Community Medicine will assign 2.5 fte
  faculty and UNMH 1.5 fte residents to work with
  First Choice providers in the delivery of
  clinical services
• The opening of the new South Valley Health
  Commons will allow FCCH to triple its capacity
  to serve at this site

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Our Long-Term Operational Strategy

• Expand capacity at existing FCCH Health Centers
  by expanding hours of operations to include
  evening hours and weekend hours
• Expand capacity at existing health center sites
  through remodeling and/or physical expansion of
  space in order to create additional exam rooms
  and work areas
• Partner with local, county, state and federal
  government, safety net providers, DOH, UNMHSC and
  others to build new Health Commons
• Continue to work with safety net providers
  organizations and partners to define and test
  models of service delivery excellence

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A Culture of Service
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