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A Culture of Service

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Title: A Culture of Service


1
A Culture of Service
Service
2
Who We Are
  • A Federally Qualified Community Health Center
    System Founded in 1972
  • Provider of Primary Medical, Dental, Behavioral
    Health and WIC Services
  • A major Safety Net Provider to the Uninsured and
    Underinsured in Bernalillo, Valencia, Sandoval,
    Torrance, Guadalupe, Santa Fe, and Socorro
    Counties in Central New Mexico
  • An Incubator for Innovation, Change Community
    Development
  • 10 Locations in 3 Counties
  • Serving 43,000 Patients with over 200,000 Visits
    Annually

Service
3
Who We Are
  • Our Mission
  • To improve the health, life skills and well
    being of all members of the communities that we
    serve.
  • Inherent in this mission statement is
  • the need to increase access to care
  • be responsive to the changing needs of our
    communities
  • manage our limited resources effectively
  • partner with others to create operational and
    programmatic efficiencies that allow the
    maximization of our collective resources

Service
4
Who We Are
  • Vision for the Future
  • First Choice Community Healthcare is a health
    care organization that maintains excellence in
    services and programs with a constant focus on
    the changing needs of individuals and
    communities.

Service
5
Who We Are
  • Guiding Values
  • We adhere to the Golden Rule treating others as
    we ourselves would like to be treated. In order
    to effect that goal we will
  • Eliminate all barriers to healthcare
  • Provide compassionate, state of the art quality
    care
  • Respect our clients and our work colleagues as
    individuals
  • Expect excellence
  • Operate in a cost effective manner to maintain
    financial strength and viability
  • Remain committed to innovation and the
    principles of continuous performance improvement
  • Promote a work environment which supports
    personal and professional growth
  • Value collaboration with partner organizations
    to better serve our clients and communities
  • Remain committed to health education and
    prevention

Service
6
Who We Serve
  • We serve the members of the communities in which
    we are located, regardless of ability to pay
  • We are not free health clinics or health
    clinics for the poor, we are a network of
    Community Health Centers that provide high
    quality medical, dental and behavioral health
    services to all members of the community,
    regardless of ability to pay

Service
7
Who We Serve
Gender of Our Patients
Service
8
Who We Serve
Age of Our Patients
Service
9
Who We Serve
Ethnicity of Our Patients
Service
10
Financial Status of Our Clients
Service
11
Revenue Sources
Self-Pay (330 Grant / RPHCA Contract)
Service
12
Payor MixOur Clients Have the Following Coverage
Service
13
2006 Operating Budget (17Million) Revenue Sources
Service
14
2006 Operating Expense (17Million)
As a Service Organization We Invest in People
Service
15
Our Facility Locationsin Central New Mexico
  • Counties Serviced
  • Bernalillo
  • Guadalupe
  • Sandoval
  • Santa Fe
  • Socorro
  • Torrance
  • Valencia

Service
16
First Choice Locations
South Broadway
Los Lunas
  • Alameda

Belen
Los Padillas
Alamosa Health Commons
North Valley
Rio Grande High School School Based Health Center
South Valley
Mountain and Valley Regional Center
Service
17
Our Employees
  • 260 FTEs
  • 45 FTE Providers of Care
  • 66 of All Employees are Hispanic
  • 35 Employees Greater than 10 Years of Service
  • Recruitment Places Emphasis on Bi-lingual Skills
    and Prior Experience with Our Target Population

Service
18
Our Staff and Providers
Service
19
Governance
  • 17 Member Community-Based Board of Directors
  • 51 of Board Membership are Users of Care at FCCH
    Facilities
  • Board Establishes Policy and Sets Overall
    Organizational Direction
  • Full Board Meets Monthly on the Third Tuesday of
    the Month
  • Foundation Board of Trustees
  • 100 Volunteer Board
  • Fund Raise for Capital Needs
  • Establish Permanent Trust

Service
20
Our Challenges
  • Growing Number of Uninsured and Underinsured
  • Expanding Capacity to Serve Growing Needs of
    Community
  • Maximize Existing Resources
  • Create Partnerships to Expand Resources and
    Capacity to Serve
  • Integrate Behavioral Health Services into the
    Primary Care Setting
  • Expand Work of Diabetes Collaborative to all FCCH
    Health Centers
  • Recruitment, Training and Retention of Employees
  • Quality Assurance/Performance Improvement

Service
21
Our Short-Term Operational Strategy
  • Expand capacity to serve at each of our 10 Health
    Centers
  • through practice redesign
  • incorporating Best Practices
  • eliminating waste and duplication
  • increasing productivity
  • decreasing staff turnover
  • on-going staff training and development
  • by providing 100 staff coverage at each site
    everyday

Service
22
Our Short-Term Operational Strategy (Continued)
  • Integrate Behavioral Health Services into the
    primary care visit (50-70 of our primary care
    clients have behavioral health issues).
  • By having the primary care providers and team
    members address behavioral health issues at the
    time of the primary care visit insures that the
    client receives needed services and hence
    improves his/her/family wellness and health
    status
  • Primary care visits are often generated because
    the client has a behavioral health issue that is
    not being addressed
  • By addressing the behavioral health issue we
    ultimately create greater capacity to see clients
    with primary care concerns

Service
23
Our Short-Term Operational Strategy (Continued)
  • Spread our model Diabetes Program Initiative
    from our Belen Health Center to all First Choice
    Health Centers

Service
24
Our Short-Term Operational Strategy (Continued)
  • In 2007 open the South Valley Health Commons.
  • This 42,000 Sq. Ft. State-of-the-Art facility
    replaces a 34-year-old 18,000 sq. ft. facility
    located on Isleta Blvd in Albuquerques South
    Valley
  • There will be a total of 30 medical exam rooms
    (24 assigned to First Choice and 6 assigned to
    DOH) and 16 dental operatories
  • FCCH is working cooperatively with DOH, WIC,
    Bernalillo County, UNM Dept. of Family and
    Community Medicine, UNM Mental Health Center and
    UNMH to operate an integrated health services
    practice for the residents of the South Valley
  • FCCH will provide primary, medical, dental,
    behavioral health and WIC services. UNM Dept. of
    Family and Community Medicine will assign 2.5 fte
    faculty and UNMH 1.5 fte residents to work with
    First Choice providers in the delivery of
    clinical services
  • The opening of the new South Valley Health
    Commons will allow FCCH to triple its capacity
    to serve at this site

Service
25
Our Long-Term Operational Strategy
  • Expand capacity at existing FCCH Health Centers
    by expanding hours of operations to include
    evening hours and weekend hours
  • Expand capacity at existing health center sites
    through remodeling and/or physical expansion of
    space in order to create additional exam rooms
    and work areas
  • Partner with local, county, state and federal
    government, safety net providers, DOH, UNMHSC and
    others to build new Health Commons
  • Continue to work with safety net providers
    organizations and partners to define and test
    models of service delivery excellence

Service
26
A Culture of Service
Service
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