Process Flow Charts for Making Hamburgers

1
Process Flow Charts for Making Hamburgers
A) Standard
Cook
Assemble
Customer
Raw Material
B) McDonalds
Cook
Assemble
Customer
Raw Materials
Finished Goods
4-3
2
Process Flow Charts for Making Hamburgers
continued
C) Burger King
Yes
Assemble
FG
Cook
Customer
Std?
WIP
Raw Materials
Assemble
No
4-4
3
Process Flow Charts for Making Hamburgers
continued
D) Wendys
WIP
Assemble
Customer
Cook
Raw Material
4-5
4
Partial Measures of Productivity
Type of Business Productivity Measure
(Output/Intput) Restaurant Customers
(meals)/labor hour Retail store
Sales/square foot Chicken farm Pounds of
meat/pound of feed Utility plant
Kilowatts/ton of coal Paper mill Tons of
paper/cord of wood
4-6
5
Measures of Capacity
Type of Operation Measure of Capacity Fast
food restaurant Customers (meals)/hour Brewery
Barrels of beer/year Hotel reservation call
center Telephone calls/hour Automobile
assembly plant Cars/hour Paper Tons of
paper/year
4-7
6
Major Steps in Benchmarking

• Planning
• Analysis
• Integration
• Action
• Maturity

4-8
7
Make-to-Stock and Make-to-Order Processes
Make-to-Stock
Customer
Step 1
Step 2
Finished Goods
Make-to-Order
Step 1
Step 2
Customer
Raw Materials
4-9
8
Modularization
Modularization
Step 2
Customer
Step 1
Standard Components
Assemble- to-Order
4-10
9
Example of Process Analysis
A Commercial Bread Bakery
lb./hr. Number of
Total Stage per Machine Machines Capacity
Mix 60 3 180 Proof 25 6
150 Bake 40 4 160 Package 75
3 225
4-11
10
Process Analysis - Service Blueprinting
Back-of-the-House
Front-of-the-House
Start
(Customer Enters Process)
Delay
Stage 1
Stage 2
(Customer Exits Process)
Stage 4
Stage 3
End
Line of Visibility
4-12